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Reactivate, Relate, Refer: The Blueprint for Consistent Patient Flow

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Manage episode 473277156 series 2390273
Content provided by Schofield Training. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Schofield Training or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Dr. FJ is joined by Susan Schofield to dive deep into the heart of a thriving chiropractic practice: referrals, reactivations, and relationships.

Together, they unpack how long-term success depends not just on getting new patients—but on caring for the people already in your orbit.

Here’s what you’ll learn:

  • How to build a relationship-based practice that keeps patients loyal and coming back—without losing your authenticity.
  • How to treat reactivations like gold, with the right protocols to re-engage long-lost patients the right way.
  • What to track (and why it matters) to pinpoint breakdowns and grow referrals and reactivations consistently.
  • Simple, proven tools—from $7 Friends & Family specials to birthday postcards—that make a big impact with little effort.

“You can be the most expensive and still be the most relationship-focused. One has nothing to do with the other.” – Dr. FJ

Challenge for the Month: 👉 Start tracking your referrals and reactivations—daily. 👉 Send out a $7 Friends & Family campaign and one round of birthday texts. 👉 Revisit old patient files—then call or text five people.

You’ll be shocked by what starts to shift.

🚀 Don’t forget: Like, subscribe, and share with your chiropractic community. Let’s keep charging and helping more people!

👉 Listen now and start transforming your communication today!

Ask a Question for a Future Episode!

Apply to work with our coaches!

Join Susan's monthly CA webinars

Join us at our next seminars!

Join the Rhino Digital Training!

  continue reading

76 episodes

Artwork
iconShare
 
Manage episode 473277156 series 2390273
Content provided by Schofield Training. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Schofield Training or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Dr. FJ is joined by Susan Schofield to dive deep into the heart of a thriving chiropractic practice: referrals, reactivations, and relationships.

Together, they unpack how long-term success depends not just on getting new patients—but on caring for the people already in your orbit.

Here’s what you’ll learn:

  • How to build a relationship-based practice that keeps patients loyal and coming back—without losing your authenticity.
  • How to treat reactivations like gold, with the right protocols to re-engage long-lost patients the right way.
  • What to track (and why it matters) to pinpoint breakdowns and grow referrals and reactivations consistently.
  • Simple, proven tools—from $7 Friends & Family specials to birthday postcards—that make a big impact with little effort.

“You can be the most expensive and still be the most relationship-focused. One has nothing to do with the other.” – Dr. FJ

Challenge for the Month: 👉 Start tracking your referrals and reactivations—daily. 👉 Send out a $7 Friends & Family campaign and one round of birthday texts. 👉 Revisit old patient files—then call or text five people.

You’ll be shocked by what starts to shift.

🚀 Don’t forget: Like, subscribe, and share with your chiropractic community. Let’s keep charging and helping more people!

👉 Listen now and start transforming your communication today!

Ask a Question for a Future Episode!

Apply to work with our coaches!

Join Susan's monthly CA webinars

Join us at our next seminars!

Join the Rhino Digital Training!

  continue reading

76 episodes

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