Collision Rentals Done Right!

Mind Wrench Podcast

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**🎙️ Podcast Show Notes:

What if the fastest way to win more keys is to hand clients your keys—on your terms? In this episode, we sit down with Laura Tierney of ShopLoaner.com to break down how collision and auto repair shops can take control of one of their biggest bottlenecks: rentals. From slow insurance claims to unavailable third-party cars, we explore how a shop-owned rental fleet can turn frustration into a streamlined, profitable system that locks in jobs and elevates customer satisfaction.

Laura walks us through the complete blueprint for setting up your own fleet the right way—from forming a separate LLC for liability protection, to properly titling and insuring vehicles, to using airtight rental agreements that handle ID, insurance, and e-signatures in minutes. You’ll learn how a cloud-based platform automates pre-checks, captures credit cards securely, tracks fuel and damage, and keeps your entire team aligned with color-coded scheduling.

The payoff? No more waiting on outside rental agencies, no more losing repair jobs because a customer’s coverage ran out, and no more juggling paperwork. Just a clean, controlled process that builds loyalty, boosts reviews, and adds a new profit stream to your business.

4 Key Takeaways:

🗝️ Own the Experience: Stop relying on third-party rentals—take control of your customer’s journey and your schedule.

🗝️ Protect & Simplify: Separate your rental LLC, set up insurance properly, and use smart agreements that safeguard your shop.

🗝️ Automate the Workflow: Modern rental software handles pre-checks, payments, and fuel recoup—no headaches required.

🗝️ Profit from Convenience: Every rental becomes an opportunity—whether through insurer reimbursement or direct-to-customer rentals.

Ready to boost revenue, win more repairs, and make the rental process work for you? Tune in—you’ll never look at “loaner cars” the same way again.

GUEST CONTACT

Laura Tierney – [email protected] – [email protected]

Website – https://www.shoploaner.com/

LinkedIn – https://tinyurl.com/pv3xr5t8

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Chapters

1. Welcome, Reviews, And Slower Market (00:00:00)

2. Meet Laura Tierney And ShopLoaner (00:02:34)

3. Why Run Your Own Rental Fleet (00:07:45)

4. Liability, LLCs, And Ironclad Contracts (00:13:06)

5. Digital Workflows, Payments, And Toll Recapture (00:18:20)

6. Ease Of Use And Team Adoption (00:22:40)

7. Who To Rent To, Coverage Options (00:25:40)

8. Getting Started: Cars, Titles, Insurance (00:31:00)

9. Paperless Docs, Scheduling, Due Dates (00:36:20)

10. Revenue Beyond Repairs: Public Rentals (00:41:00)

11. Pushback, Mindset, And Process Wins (00:46:00)

12. Costs, Free Trial, And How To Engage (00:50:05)

214 episodes

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