Do you believe marketing your small business is ONLY about ads, promotions, and social media posts? The truth is your customer experience is your marketing. Every detail, from the way your storefront looks to the personal touches you share with your customers, shapes how people feel about your brand and whether they’ll come back.

In this two-part episode of Mastering Local Marketing, we uncover nine proven ways to turn everyday customer interactions and experiences into powerful marketing moments.

In this episode, you'll learn:

• The secret message you’re sending to your customer that could be good or bad.
• How your products and services might be the one thing that confuses everyone.
• Why your employees need to be on the same page.
• How what we expect, and what we get are key to driving long-term sales and growth.

HAVE A SHOW IDEA?

Do you have an interesting idea for a show topic or a marketing problem that you’d like us to cover in a future episode of Mastering Local Marketing? Email [email protected] and we’ll add it to our future episodes.

Mastering Local Marketing is for small business owners—whether you run a restaurant, retail store, service-based business, or handle marketing on your own—who want proven strategies to grow their customer base, increase the number of customers, and market smarter.

Each episode delivers actionable tips on proven marketing strategies that build awareness through digital marketing, content development, engagement strategies, and networking opportunities like key partnerships – while not wasting your time or money on things that don’t work.

Fans of these marketing podcasts will find plenty to binge here: Savvy Marketing for Small Business by Samantha Shephard, Grow Your Local Business by Leslie Presnall, Local Marketing Trends by Gordon Borrell, Marketing Ink: Big Ideas for Local Businesses by Allie Bloyd, The Marketing Millennials by Daniel Murray, and The Goal Digger Podcast by Jenna Kutcher.

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