Ian Jindal discusses the evolution of retail media with Alice Anson, Director of Digital (Retail) Media for Nectar 360 and Leila Sheridan, Enterprise Sales Director, Epsilon.

Alice explains Nectar 360's role within the Sainsbury's Group, leveraging first-party data from 23 million Nectar users for targeted campaigns. She highlights the increasing interactivity and data capture from in-store digital touchpoints such as interactive screens and scan-as-you-shop technology.

This episode also focuses on the limitations of return on advertising spend (ROAS) as a sole metric for retail media success, advocating instead for measures like incrementality, category growth, and a more full-funnel thinking approach that connects online and offline customer journeys and accounts for long-term brand building and customer loyalty, with a nod to how AI might enhance future measurement and strategy.