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Ian Jindal Podcasts

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DeliveryX

DeliveryX.net / Ian Jindal

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How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.
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Marketing UnLearned explores the challenges the leading-edge digital marketing poses to established and received wisdom. All new initiatives, until proven, are subject to scrutiny and challenge: the ‘waddabouts’, the statements of inertia, the “why bother?”, the deprioritising questions. Within these challenges there is often a grain of truth, but in this series we’ll take the challenges head on and learn how the exemplars deliver persuasively - perhaps changing our thinking along the way. I ...
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The Retail Media Podcast, in association with Mirakl , is a 10-part series detailing the journey from Retail to Media. Starting at NRF’s Big Retail show, this series will traverse to the festival of digital media that is Cannes Lions, with engaging and informative conversations in between. Global retail media guru Colin Lewis will be joined by special guests each episode to discuss the rapidly growing ecosystem of retail media, and its power to not only reach substantial target audiences but ...
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Recorded live at the RetailX FMCG Confex in London (https://retailx.events/fmcg-instore-ecommerce/), this five-episode podcast series from RetailX explores the world of FMCG through conversations with senior leaders from brands, retailers, and data specialists at Dunnhumby. Each episode tackles a different angle of the sector’s challenges and opportunities – from retail media and shopper behaviour to wellness trends, omnichannel strategies, innovation, and the role of AI. Across the series, ...
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In this series we talk to all the departments that make up our technical agency; from user experience, design, business consultancy, coding and development, to quality assurance and testing. We're covering all technical topics with experts and guests, and our usual mix of technical knowledge and humour.
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In this episode of Marketing Unlearned, we dive into the transformative world of digital marketing strategies with a focus on retail media at John Lewis. Join Ian Jindal as he converses with Jemms, Kaitlin and Vic, who share their insights on evolving retail media capabilities, the importance of a win-win-win approach, and the challenges of integra…
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Sports nutrition is no longer niche — but misconceptions linger. Sanham Chopra of Glanbia Performance Nutrition reveals how campaigns to “bust the myths” around protein supplements are paired with nuanced channel strategies, from D2C to retail partnerships. With Alison Bennett’s Waitrose perspective, they discuss packaging as both a sustainability …
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From kefir breakfast drinks to superfood powders, wellness brand Biotiful Gut Health has navigated a surge in gut‑health interest, crowded shelves, and new shopper behaviours. Director of DTC & e‑commerce Rob Manning talks product efficacy, taste as a differentiator, and the power of omnichannel storytelling — including Q‑commerce spikes on cold we…
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What happens when you build a data‑connected customer ecosystem from scratch? Bertha Cruz, former GM of Nestlé USA’s Dolce Gusto business, shares how she integrated every customer touchpoint — boutique to call centre — into a single view that drove $80m turnover in year two. With dunnhumby’s Sam Harding, they unpack the challenges of joining data s…
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Post‑pandemic shoppers are more health‑ and eco‑aware than ever — but price rules the basket. Ciro Desgroseilliers and Daniel Torres explore the “three dimensions” FMCG brands must win on: Care (health and environment), Save (value), and Excite (innovation and desirability). They probe contradictions in consumer behaviour — from sustainability idea…
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Retail media is booming, but is it the cure‑all some in FMCG hope for? Ed Sellier, Strategy Manager at Tesco Media, cuts through the hype to reveal how retail media really works - as an evidence‑driven, customer‑centric layer on top of brand‑building fundamentals. From “messy collaboration” with FMCG giants to the rise of quick commerce and the shi…
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Ian Jindal discusses the evolution of retail media with Alice Anson, Director of Digital (Retail) Media for Nectar 360 and Leila Sheridan, Enterprise Sales Director, Epsilon. Alice explains Nectar 360's role within the Sainsbury's Group, leveraging first-party data from 23 million Nectar users for targeted campaigns. She highlights the increasing i…
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Epsilon's Leila Sheridan, Enterprise Sales Director, and Ben Foulkes, VP Digital, join Ian Jindal to launch a new podcast series Marketing Unlearned. The hosts aim to challenge existing notions in digital marketing and retail media, exploring how rapid changes in technology and process are impacting the sector. They discuss topics such as metrics l…
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Colin Lewis is joined by three members of the Douglas Marketing Solutions team for an in-depth look at the beauty and health care giant's approach to retail media. Heike Schneider, Lena Schütze and Nesma Abdel-Hamid explain the trends, innovation and agility of this inspirational sector. This episode stresses why "data is the engine" of retail medi…
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Joe Cano, SVP of digital ecommerce at Lowe's dropped by the Mirakl Cabana to speak to Colin Lewis, providing insight into the company's strategic initiatives to become the "total home solution" for customers. Cano, with 25 years in retail and ecommerce, highlights Lowe's focus on customer experience and convenience, particularly through the expansi…
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Andrew Lipsman is an independent analyst and consultant at Media, Ads + Commerce. His industry coverage specialises in retail media—which he is known for anointing as “digital advertising’s third big wave”— and other areas of the digital media, advertising, and commerce ecosystem. He is also a founding advisor and strategist at retail media consult…
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Roger Dunn, Global Lead for Retail Media at Diageo joins Colin Lewis to explore the multifaceted world of retail media within the alcoholic beverage sector, highlighting Dunn's extensive experience across agency, platform, and brand perspectives. Key themes in this episode include the diverse challenges and opportunities in various global markets d…
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In a special episode, Colin Lewis collates the key lessons from Cannes Lions speaking with guests from Boston Consulting Group (BCG), Forrester, Rakuten and Symbiosys. Recorded live at Mirakl Mornings event in Cabana 13 on Majestic Beach, Cannes, this episode features exclusive interviews conducted by Colin as well as soundbites from each of the sp…
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This podcast episode sees Paul Stafford, Head of Retail Media at Superdrug, join Colin Lewis to detail their journey building a retail media network. The discussion between Colin and Paul covers the internal complexities of establishing a new business unit within a large organisation, highlighting the need to engage various teams like finance, lega…
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This podcast episode sees Colin Lewis and Yara Daher delving into the evolution of retail media. Yara, an early figure in the field from her time at Hooklogic, shares how the industry began with sponsored products on retail sites and the challenges of convincing traditional retailers to adopt this new approach and attract media agency budgets. The …
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Ekow Mensah, VP Retail Media at Secret Sales joins Colin Lewis to cover the necessity of aligning retail media strategy with a company's overall trade and product teams, rather than operating in isolation, likening it to building a "second business within the business". Mensah shares his extensive experience, including launching eBay's internationa…
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This latest episode of the ChannelX podcast sees Toby Samuels, Online Marketplace Manager, Sweaty Betty, enter the booth to provide insight on: Sweaty Betty brand inspiration and ethos Navigating marketplaces from a brand perspective Using marketplaces to access new customer segments Behind the mics: Toby Samuels, Online Marketplace Manager, Sweaty…
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This latest episode of the special limited edition ChannelX podcast, recorded live at RetailX Event's Autumn festival, features some impromtu singing as Chloe and Tabby Tingey, co-founders of TheSugarCoatedSisters, enter the booth. Also covered in this episode: "Omnichannel Retailing" Content creation briefs & strategies Finding the X-Factor for so…
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The latest episode of the ChannelX podcast, recorded live at RetailX Event's Autumn Festival, looks at the all important customer acquisition. Dawson and Leybourne are joined by Kora Habinakova, Channel Manager Marketplaces, John Cotton Group to discuss: Creating a product for every customer Connecting a brand with a customer on channels Partnering…
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The second episode of this limited edition podcast series, recorded during RetailX Event's Autumn Festival, sees Chris Dawson, Editor in Chief of ChannelX, and Georgia Leybourne, CMO of Linnworks, joined by furniture brand Charles Bentley to look at: The tech stack to manage 20 channels Managing brand equity across multiple channels The evolution o…
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Recorded during RetailX Event's Autumn Festival, this episode sees Linnwork's Georgia Leybourne joined by Ian Jindal, Editor in Chief of InternetRetailing to discuss: Amazon from foe to friend Why retailer marketplaces are playing catch up The need for speed vs reliability Behind the mics: Georgia Leybourne, CMO, Linnworks Ian Jindal, Editor in Chi…
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DeliveryX editor Katie Searles is joined in the studio by David Morin, head of customer & retail strategy at Narvar, to look back over the first series of Beyond the Buy Button. With clips from Selfridges, Pandora, Wolverine Worldwide and Yodel, the panel will review topics including sustainability, packaging, supply chain transparency, technology …
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Stores can become mini warehouses, with stock located close to consumers. RFID technology gives retailers an accurate view of store stock optimising stock replenishment and enabling staff and customers to see exactly what’s in store. This episode looks at the complications when picking stock from store, the future of click & collect and how rapid d…
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In the main, scope 3 emissions make up the largest part of a retailer’s carbon emissions, so a brand or retailer is not just measuring their own impact on the planet – and the people that produce the products they sell – but those emitted by everyone throughout the supply chain and every part that makes up the final product. Jessi Baker, founder of…
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In this episode we look at how ecommerce deliveries are now part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story. For some consumers, an order being delivered is the first physical contact with the brand. Almost 1 in 5 consumers say they won’t buy from retailers who don’t use sustainabl…
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Retail doesn’t stand still, and in this episode the panel discusses the continuous changes and the increasing pace of change. The discussion covers how the pandemic altered things again, as did/does Brexit. Flexibility and agility are required through daily trading and the year’s peaks and troughs along with scalability for future growth. A big ask…
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In this episode we discuss how as ecommerce continues to grow more people will be needed to fill logistics, warehousing and delivery posts. The panel looks at how retailers are responding to the labour gap including: - AO increasing its warehousing capacity by more than 80% over the last 18 months, creating more than 1,500 jobs across the business.…
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In this episode we consider the business models, drivers and commercial options for delivery companies. We've seen the importance of service quality to the customer - who of course also demands extensive options and a zero cost - and so in this episode, we focus on how the carriers are adapting to, or leading, the retailer's requirements. We're joi…
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For our discussion on "returns" we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands). With 89% of UK consumers saying that ease of returns is a top priority, we discuss: how to make returns smoothly serial returns and …
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For our discussion on circular business models we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands) and Mike Hancox, CEO of Yodel. We cover: recent news on green delivery from Royal Mail, Tesco, and others Amazon's Hac…
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Doug, Francois, Alex & Stephen discuss our latest project working with BBC R&D creating SOMA (Single Operator Mixing Application). This app allows for a single operator to mix and edit live TV remotely in the browser. In this episode, we talk about the problems we overcame to produce this application to a high standard in a very short timescale.…
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