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Turning Customer Service Calls into Cross-Sell Gold—The Christmas Tree Method with Greg Zakowicz
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Manage episode 488302391 series 3426218
In this episode of Email After Hours, hosts Guy Hanson and Danielle Gallant welcome Greg Zakowicz, a 19-year email marketing veteran, to explore how businesses can leverage automation effectively to drive engagement and revenue while reducing manual effort.
What you'll learn:
About the Guest(s)
In this episode, Greg shares invaluable insights on email automation best practices, including innovative approaches to post-purchase sequences, data strategy implementation, and cross-channel automation. His practical experience includes notable successes such as transforming a brick-and-mortar business's email program during COVID-19 to generate 25-30% of their email revenue through just three automated sequences. Greg's strategic approach to automation, which he describes as "letting the robots do the heavy lifting," has helped countless brands streamline their processes and increase revenue through sophisticated yet practical email marketing solutions.
- Subscribe, rate, and review on Apple Podcasts: https://apple.co/4kwt5j8
- Follow ‘Email After Hours’ on Spotify: https://spoti.fi/4dBlBcI
- Hit like and subscribe on YouTube: https://www.youtube.com/@EmailAfterHours
Check out our three most downloaded episodes:
- Rethinking Customer Loyalty Programs: The Good, The Bad, and The Free Coffee
- The One Email Metric You’re Not Tracking (& Other Secrets to Killer Email Content) with MarketingProfs’ Ann Handley
- New Consumer Email Trends & Tips to Become a BFF Brand with the Data & Marketing Association (DMA)
72 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 16, 2025 11:04 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 488302391 series 3426218
In this episode of Email After Hours, hosts Guy Hanson and Danielle Gallant welcome Greg Zakowicz, a 19-year email marketing veteran, to explore how businesses can leverage automation effectively to drive engagement and revenue while reducing manual effort.
What you'll learn:
About the Guest(s)
In this episode, Greg shares invaluable insights on email automation best practices, including innovative approaches to post-purchase sequences, data strategy implementation, and cross-channel automation. His practical experience includes notable successes such as transforming a brick-and-mortar business's email program during COVID-19 to generate 25-30% of their email revenue through just three automated sequences. Greg's strategic approach to automation, which he describes as "letting the robots do the heavy lifting," has helped countless brands streamline their processes and increase revenue through sophisticated yet practical email marketing solutions.
- Subscribe, rate, and review on Apple Podcasts: https://apple.co/4kwt5j8
- Follow ‘Email After Hours’ on Spotify: https://spoti.fi/4dBlBcI
- Hit like and subscribe on YouTube: https://www.youtube.com/@EmailAfterHours
Check out our three most downloaded episodes:
- Rethinking Customer Loyalty Programs: The Good, The Bad, and The Free Coffee
- The One Email Metric You’re Not Tracking (& Other Secrets to Killer Email Content) with MarketingProfs’ Ann Handley
- New Consumer Email Trends & Tips to Become a BFF Brand with the Data & Marketing Association (DMA)
72 episodes
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