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195. Google’s Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Neil Hoyne (Replay)

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Manage episode 514699892 series 2907625
Content provided by Stacy Sherman and Doing CX Right®‬. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right®‬ or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Rerun Episode: Back by Popular Demand.

Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google’s Chief Strategist and author of Converted, who shares data-backed strategies for turning customer insights into lasting loyalty.

Hoyne explains why companies shouldn’t expect commitment after a single purchase—you wouldn’t propose on the first date—and how using data to identify high-value customers and personalize their experiences leads to stronger relationships and measurable, long-term growth.

Learn more at DoingCXRight.com and subscribe to Newsletter for more actionable strategies.

Book time with Stacy Shermamn here.

  continue reading

195 episodes

Artwork
iconShare
 
Manage episode 514699892 series 2907625
Content provided by Stacy Sherman and Doing CX Right®‬. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right®‬ or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Rerun Episode: Back by Popular Demand.

Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google’s Chief Strategist and author of Converted, who shares data-backed strategies for turning customer insights into lasting loyalty.

Hoyne explains why companies shouldn’t expect commitment after a single purchase—you wouldn’t propose on the first date—and how using data to identify high-value customers and personalize their experiences leads to stronger relationships and measurable, long-term growth.

Learn more at DoingCXRight.com and subscribe to Newsletter for more actionable strategies.

Book time with Stacy Shermamn here.

  continue reading

195 episodes

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