The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
CX Right Podcasts
Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
…
continue reading
CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
…
continue reading
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
…
continue reading
Listen to tax and accounting professionals sharing proven methods, useful tips, and practical experiences to help you succeed more at your firm. Each episode provides clear insights designed to help you handle client work more effectively, simplify tax preparation, and better deliver advisory services. You'll gain: Practical tips for efficient client interactions. Proven ways to transition confidently into advisory work. Effective methods to increase success without hiring additional staff. ...
…
continue reading
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
…
continue reading
The ECXO (European Customer Experience Organisation) seeks to bring together leaders and organisations, operating in Europe and beyond. The ambition is for these progress types to share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience standards and develop the European approach for Customer Experience.In this podcast series we meet the founder, the ambassadors and the members of the ECXO. We hear their stories through CX and their views ...
…
continue reading
.
…
continue reading
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
…
continue reading
Welcome to The H2H Experiment—a podcast dedicated to exploring the fascinating depths of Human Experience. Ever wondered how the wisdom of ancient Stoics like Seneca and Marcus Aurelius can transform modern leadership? Or how quantum physics might explain our connections and interactions in the workplace? Here, we don't shy away from big questions—we embrace them. If you're curious, open-minded, and passionate about making meaningful transformations. You're in the right place.
…
continue reading
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
…
continue reading
The Canadian healthcare marketing industry is full of personal, impactful, and fascinating stories. The PharmaBrands Podcast is proud to celebrate these stories from people, brands, organizations and businesses who are making a difference. For more PharmaBrands content and experiences visit PharmaBrands.ca
…
continue reading
SaaS Stories is my not-so-secret quest to learn what it truly takes to succeed in the world of SaaS—and I’m inviting you along for the ride! I have the pleasure of sitting down with brilliant minds and industry trailblazers to explore their journeys, uncovering the secrets behind their growth, the gaps they spotted in the market, and what really drives them. It’s not all smooth sailing—there are challenges, unexpected turns, and moments of reflection where they share what they’d love to chan ...
…
continue reading
Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
…
continue reading
Out of the Hourglass, presented by Nolan Consulting Group, is here to help Small Business Owners and Contractors alike visualize their goals, develop their team & build sustainable growth. You'll hear from our panel of NCG Coaches on a variety of topics, guest speakers from top industry resources, Business Owners sharing best practices and a focus on strategies across sales, marketing, business planning, human resources and more. We're here to take you "out of the hourglass" and reach YOUR S ...
…
continue reading
Join Mark W. Lamplugh Jr. on Street Level Marketing, the fast-paced show that breaks down real-world marketing tactics used by elite professionals. From proven strategies to actionable tips, learn how to attract the right clients, boost visibility, and grow your business—one powerful move at a time.
…
continue reading
If you’re a B2B Tech marketer and looking to level up your skills and advance your career, then you’re in the right place. In each episode you’ll hear from some of the world's best B2B Tech marketers about tactics, tools, case studies, wins, failures, hiring, interviewing and so much more..stay tuned..
…
continue reading
BrandHook is a brand & customer experience consultancy. We are passionate about helping brands create powerful and connected customer experiences because we know that when a brand gets that right, it makes you feel wonderful. To help our clients build those great customer experiences we anchor our thinking in an ethnographical approach. We take you and your business into the world of your customer – their homes, the way they shop – with particular interest in the role that your brand plays i ...
…
continue reading
1
Clover: Conversations with Women in Leadership - Founders, Executives, & Change-Makers
Erin Geiger - Muscle Creative
1
117
Clover is a podcast spotlighting women who are redefining leadership. Hosted by Erin Geiger, the show features founders, executives, and trailblazers who are reshaping the way we think about success, work, and life. Each episode dives into real conversations about the wins, the challenges, and the bold decisions that drive women at the top of their game. From scaling companies to leading teams, breaking barriers to driving change—Clover uncovers the stories and strategies that inspire possib ...
…
continue reading
1
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
48:12
48:12
Play later
Play later
Lists
Like
Liked
48:12
What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost b…
…
continue reading
1
Why AI in user research isn’t replacing real people (yet) with Mario Callegaro
47:34
47:34
Play later
Play later
Lists
Like
Liked
47:34
Episode web page: https://bit.ly/3KUDMzV Episode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15 years at Google and shares practical, thoughtful gui…
…
continue reading
1
#271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold
21:04
21:04
Play later
Play later
Lists
Like
Liked
21:04
This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work together. Hear concrete examples and product thinking for regulated industries like financial services. About Markus Brunold Markus Brunold is CEO of BSI Sof…
…
continue reading
1
The Illusion of Self-Awareness in Leadership
10:17
10:17
Play later
Play later
Lists
Like
Liked
10:17
Summary In this episode, João Pereira explores the dangerous illusion of self-awareness in leadership, emphasizing that true self-awareness is not merely about understanding one's intentions but about recognizing one's impact on others. He discusses the Dunning-Kruger effect, emotional immaturity, and how power dynamics can obscure leaders' self-pe…
…
continue reading
In this espisoder, our listeners ask John anything! Summary Your chance to ask John anything! In this episode of the Customer Service Revolution podcast, Denise Thompson asks John R. DiJulius III questions submitted by our listeners. They discuss various aspects of improving customer service and employee engagement. They address the challenges of b…
…
continue reading
1
SaaS as an Orchestra | How to conduct CX, content & AI into one seamless journey
51:32
51:32
Play later
Play later
Lists
Like
Liked
51:32
Most founders chase a bigger TAM. We make the case for the opposite: pick the smaller, harder market where pain is acute and the bar to win is high. Joined by Arman Eshraghi | Founder and CEO of Qrvey, we unpack how embedded analytics and AI built for multi‑tenant SaaS can outcompete general dashboards, and why education beats advertising when you’…
…
continue reading
1
How Going Fully Digital Became a Firm’s Biggest Competitive Advantage
38:01
38:01
Play later
Play later
Lists
Like
Liked
38:01
Still buried in paper? Still printing, scanning, storing files, or worrying about security risks in a home office? You’re not alone. In this episode of Deduct This with Carrie and Lexi, business strategist Kari Culumber breaks down how she built a 100% digital, paperless accounting firm, and why modern firms can’t afford not to make this shift. Kar…
…
continue reading
1
Emily Seal, Executive Director Clio Health on Creativity as a Competitive Advantage, Human Connection, and the Power of Craft.
40:59
40:59
Play later
Play later
Lists
Like
Liked
40:59
“To submit or not to submit (your work to awards, of course)” is the age-old question that every creative agency must ask. It is a question that leaves the industry quite divided, and in this episode Emily Seal helps answer that question and so many more. In a time when creativity seems both under siege, and more important than ever, Emily shares h…
…
continue reading
1
Ep. 255: Planning Check In – What our Coaches are Seeing in Every Annual Planning Session Right Now
32:34
32:34
Play later
Play later
Lists
Like
Liked
32:34
Sydney Bates and Molly Nolan pull back the curtain on annual planning season, sharing key themes and lessons learned from the 20+ client site visits completed in recent months. Whether you've already done your 2025 planning or you're just getting started, this check-in covers what's working—from contingency planning and sales management structure t…
…
continue reading
1
The Future of Contact Centers: AI, Human Leadership & the Next Decade of CX
55:44
55:44
Play later
Play later
Lists
Like
Liked
55:44
Send us a text What does the next decade of contact centers look like? In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the five major shifts transforming contact centers today. From AI-driven workflows to the rise of human-in…
…
continue reading
1
Black Friday Cyber Monday Recap & The Forecasting Process Behind Ecom Profit - with Richie Mashiko
1:24:48
1:24:48
Play later
Play later
Lists
Like
Liked
1:24:48
This week, we’re joined by Richie Mashiko - Head of Beacon at Iris Finance for a full breakdown of how BFCM played out across their businesses. Together, the group recaps what actually drove performance this year, from media-mix diversification and top-of-funnel investment to traffic dynamics, conversion-rate behavior, and how different brand sizes…
…
continue reading
1
The One With AI Product Design – Jon Deragon E242
30:14
30:14
Play later
Play later
Lists
Like
Liked
30:14
What's on your mind? Let CX Passport know... Jon Deragon brings a global lens to AI product design as the Head of Design at FPT, the sponsor for today’s episode. Thank you FPT for collaborating with CX Passport. Jon guides a 140+ person design org building everything from mobile apps to automotive interfaces while navigating the rapid shift into AI…
…
continue reading
1
Rewriting the Story: From NBC Journalist to Chief Growth Officer with Heather Trumpfheller
44:44
44:44
Play later
Play later
Lists
Like
Liked
44:44
In this episode of Clover, I sit down with fellow Austinite, community builder, and multi-pivot queen Heather Trumpfheller for a conversation that hits on career, identity, sobriety, boundaries, and what it really means to build community with intention. We talk about: Her winding career path & permission to pivot Growing up a storytelling-obsessed…
…
continue reading
1
Design for AI or disappear with UserTesting's Mike Mace
20:17
20:17
Play later
Play later
Lists
Like
Liked
20:17
Episode web page: https://bit.ly/4rA1kKW Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational interfaces. Drawing from decades of industry experience, Mik…
…
continue reading
1
#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel
28:03
28:03
Play later
Play later
Lists
Like
Liked
28:03
Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate communication. About Alexander Wunschel Alex…
…
continue reading
1
Raising the Bar | The Leader’s Sacred Duty to Grow People
13:23
13:23
Play later
Play later
Lists
Like
Liked
13:23
Summary In this conversation, João M N Pereira explores the profound responsibilities of leadership, emphasizing the importance of stewardship over mere supervision. He shares personal experiences that shaped his leadership philosophy, advocating for the necessity of challenging individuals to unlock their potential. The discussion highlights the s…
…
continue reading
1
Brand Tracking That Matters and How Modern Teams Scale TV
1:11:11
1:11:11
Play later
Play later
Lists
Like
Liked
1:11:11
In this episode of Marketing Operators, Cody and Connor break down how growth teams are rethinking measurement heading into 2026 - especially the rising importance of brand tracking. They discuss why click-based attribution alone no longer works, how incrementality and geo tests fill in the gaps, and why tracking awareness, consideration, and “futu…
…
continue reading
1
Modern Knowledge Management: Unlocking Real CX Results
35:20
35:20
Play later
Play later
Lists
Like
Liked
35:20
Guest: Tyler Dixon, SVP of Sales at LivePro Host: Darren Prine — The Contact Center Gurus Podcast Connect with us: Website: https://cloudtechgurus.com/ YouTube: The Contact Center Gurus Podcast Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.By Amittai Zihove
…
continue reading
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI's potential and its actual implementation in businesses, emphasizing the importance of emotional in…
…
continue reading
1
What Top Talent Actually Wants: How to Recruit and Retain in Today’s Accounting Landscape
47:18
47:18
Play later
Play later
Lists
Like
Liked
47:18
Can’t hire fast enough? Losing great people? Feeling the talent pipeline shrinking more every year? You’re not alone. In this episode of Deduct This with Carrie and Lexi, CPA and career strategist Mike Manalac, known online as Mike from Accounting, breaks down exactly what today’s accounting talent is looking for, why they’re leaving, and how firms…
…
continue reading
1
The 7 Conversations Every CX Leader Must Have Monthly
10:36
10:36
Play later
Play later
Lists
Like
Liked
10:36
In this episode of the H2H experiment, João M N Pereira emphasizes the importance of genuine conversations in shaping customer experience (CX). He outlines seven essential conversations that CX leaders must engage in monthly, covering leadership, operations, marketing, sales, customer support, HR, and product development. Each conversation serves t…
…
continue reading
1
Ep. 254: AI Accelerator Workshop – A 6 Month Roadmap to Turn Strategy Into Competitive Advantage
29:11
29:11
Play later
Play later
Lists
Like
Liked
29:11
Bill Drysdale, Principal of the Taysa Group, and Ross Hartmann, Founder of Kiingo AI, introduce NCG's new 6-month AI Accelerator Workshop designed specifically for trades businesses who want to gain a competitive edge through practical AI adoption. They explain why AI is a people and strategy challenge rather than a technical one, sharing how the p…
…
continue reading
1
Rethinking the Customer Journey: Text-to-Buy, Post-Purchase Wins & Alternative Media
1:14:36
1:14:36
Play later
Play later
Lists
Like
Liked
1:14:36
This week, the team breaks down how operators should be thinking about Q4 performance, offer strategy, and what it really takes to evolve beyond the traditional “discount + ads” playbook. We get into why some brands are rolling out first-ever sitewide promotions, how seasonal bundles create new revenue moments, and how text-to-buy flows, post-purch…
…
continue reading
1
The One With Where Charging More Grew The Business – Dom Hodgson E241
21:54
21:54
Play later
Play later
Lists
Like
Liked
21:54
What's on your mind? Let CX Passport know... Charging more… and growing because of it? Dom Hodgson shows exactly how that works. Recorded in person as a CX Passport Live episode at The Alliance Mastermind hosted by Vance Morris, Dom brings a fresh pet-industry lens to universal business truths. He gets practical… pricing, differentiation, customer …
…
continue reading
1
Build What Doesn’t Exist — with Tina Sharkey (iVillage, AOL, BabyCenter, USC)
49:18
49:18
Play later
Play later
Lists
Like
Liked
49:18
In this episode of Clover, I sit down with the brilliant and wildly accomplished Tina Sharkey for a conversation that honestly feels like three masterclasses in one: community-building, career design, and the future of human connection in an AI-driven world. Tina walks me through her very non-linear career path—from hanging out in her mom’s New Yor…
…
continue reading
1
Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders
39:34
39:34
Play later
Play later
Lists
Like
Liked
39:34
Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…
…
continue reading
1
#269: School Needs a CX Makeover: Here is How with Leonard Sommer
32:18
32:18
Play later
Play later
Lists
Like
Liked
32:18
Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
…
continue reading
1
You Don’t Have Communication Problems — You Have Courage Problems
14:40
14:40
Play later
Play later
Lists
Like
Liked
14:40
In this episode, João M N Pereira challenges the common belief that organizations face communication problems, arguing instead that the real issue lies in a lack of courage. He explores the psychological and neurological reasons behind why individuals avoid difficult conversations, emphasizing that fear of honesty and emotional risk often leads to …
…
continue reading
1
Rob McEwan and Michael Service from ChangeMakers on the Power of Perspective When Navigating Change.
41:18
41:18
Play later
Play later
Lists
Like
Liked
41:18
On this episode of The PharmaBrands Podcast, we welcome not one, but two guests to the show: Rob McEwan, EVP of Health, and Michael Service, SVP of Healthcare Strategy at Changemakers. In a world where the lines between marketing, PR and reputation management are more blurred than ever, Michael and Rob share their views on the value of a multidisci…
…
continue reading
1
How We Track Revenue and Ad Spend Hourly During Cyber Five
1:13:30
1:13:30
Play later
Play later
Lists
Like
Liked
1:13:30
As we head into the final days before Cyber Five, this episode is all about going from daily pacing to true intraday pacing - the level of granularity operators need when every hour can swing the entire BFCM weekend. We break down how we monitor hourly revenue and ad spend across Meta, Google, and more using tools like Northbeam and Supermetrics, a…
…
continue reading
1
The one with the kids who never quit – Sara Abbott on CX Passport Live E240
28:29
28:29
Play later
Play later
Lists
Like
Liked
28:29
What's on your mind? Let CX Passport know... What happens when you build a workplace so strong, your talent never quits? CX Passport Live sits down with Metropolis Resort GM Sara Abbott to unpack how a clear hiring philosophy and intentional talent development fuel consistent quality and operational success. Recorded live at The Alliance Mastermind…
…
continue reading
1
AI, CX, and the Human Factor: The Future of Customer Experience Leadership with Jordan Lea
45:09
45:09
Play later
Play later
Lists
Like
Liked
45:09
In this episode of Clover, I sit down with my former teammate Jordan Lea, now VP of Customer Experience at Plum, to talk about bold career leaps, people-first leadership, and building a meaningful career on your own terms. Jordan shares her journey from a tiny town in North Carolina with dirt roads and cornfields to moving to New York City with no …
…
continue reading
1
Innovation-ish: Practical tools for everyday innovators
51:51
51:51
Play later
Play later
Lists
Like
Liked
51:51
Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…
…
continue reading
1
#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
25:53
25:53
Play later
Play later
Lists
Like
Liked
25:53
This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…
…
continue reading
1
You Say You Want Change | But You’re Addicted to Your Own Suffering
11:47
11:47
Play later
Play later
Lists
Like
Liked
11:47
In this episode, Joao Pereira delves into the concept of being addicted to one's own suffering. He explores the psychological and biological reasons behind why people cling to familiar pain rather than embracing change. Through personal anecdotes and philosophical insights, Joao challenges listeners to confront their own patterns of suffering and o…
…
continue reading
1
The Accidental Entrepreneur: How Joey Albertson Built a Profitable, Family-First Firm
31:09
31:09
Play later
Play later
Lists
Like
Liked
31:09
When COVID hit, Joey Albertson didn't plan to start a firm. She just wanted to help small businesses drowning in chaos. That impulse to serve turned into The Profitability Project and Bookflow, two thriving businesses built on one non-negotiable rule: always be home for dinner. In this episode of Deduct This with Carrie and Lexi, Joey reveals how s…
…
continue reading
Summary In this episode of the Customer Service Revolution Podcast, Denise Thompson and John DeJulius discuss the concept of making price irrelevant through exceptional customer experiences. They explore how consistency in service, a zero-risk mindset, and equipping employees to articulate value can lead to customer loyalty and a competitive edge i…
…
continue reading
1
"How You Do Anything Is How You Do Everything" - Building Career Ladders & Peer Feedback
48:58
48:58
Play later
Play later
Lists
Like
Liked
48:58
When employees don't see a clear path forward, they leave—it's that simple. Dave Scaturro, Vice President & Director of Commercial Division at Alpine Painting shares how he & his team tackled this challenge by creating a comprehensive career ladder covering skills, safety, quality, culture, and leadership, then used feedback from his mastermind gro…
…
continue reading
1
What DTC Can Learn From Enterprise Media - with JMo, VaynerMedia
1:16:55
1:16:55
Play later
Play later
Lists
Like
Liked
1:16:55
This week, we’re joined by Jon “JMo” Morgenstern, Head of Investment at VaynerMedia, who manages over $1.5B in annual media spend across brands like Oreo/Mondelez, JP Morgan Chase, PepsiCo, and Yeti. JMo breaks down how enterprise advertisers think about channel mix, retail media, and allocating capital across Meta, TikTok, CTV, Amazon, and Walmart…
…
continue reading
1
The One With Science And Imagination Driving Transformation - Trina Di Giusto E239
30:12
30:12
Play later
Play later
Lists
Like
Liked
30:12
What's on your mind? Let CX Passport know... Curiosity from the lab. Creativity from marketing. Transformation across a global pharma giant. Trina Di Giusto brings a scientist’s discipline and a storyteller’s instinct to CX. She explains how decentralized teams can still create harmony, why AI is tempting but rarely the fix, and what it takes for c…
…
continue reading
1
What Actually Works in Podcasting: Monetization, Partnerships, and the Playbook from Tracy Kaplan
50:18
50:18
Play later
Play later
Lists
Like
Liked
50:18
In this episode of Clover, I get to catch up with my longtime friend and powerhouse media executive, Tracy Kaplan, and her “hodgepodge” career that turned out to be a masterclass in building a bold, non-linear path in media, tech, and podcasts. Tracy walks us through her journey from WGBH and ABC News to CBS Interactive, SnappyTV, Twitter, TuneIn, …
…
continue reading
1
199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment
34:09
34:09
Play later
Play later
Lists
Like
Liked
34:09
(Episode Previously Recorded LIVE & IN-PERSON) What's it like to be your customer? What if that customer can't hear? When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier exists across the entire customer journey, preventing critical tasks like changing a flight itinerar…
…
continue reading
1
How customer-centric marketing fuels real growth
39:32
39:32
Play later
Play later
Lists
Like
Liked
39:32
Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…
…
continue reading
1
#267: Mastering CX and Digital Innovation: Global Insights
36:52
36:52
Play later
Play later
Lists
Like
Liked
36:52
In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…
…
continue reading
Summary In this conversation, João M N Pereira delves into the critical role of trust in customer experience. He emphasizes that trust is not merely a feeling or a brand promise, but rather a behavior that forms the foundation of customer relationships. Pereira highlights how companies often undermine trust in subtle ways, impacting their overall c…
…
continue reading
1
What We’re Putting Into Motion: Evolving Creative Strategy for Meta’s Andromeda Era (Bonus Episode)
1:26:19
1:26:19
Play later
Play later
Lists
Like
Liked
1:26:19
In this episode of Marketing Operators, Cody and Connor unpack the real impact of Meta’s Andromeda update and what creative diversity actually means today, plus how to optimize for it in an algorithm-driven environment. They break down how short-form, personalized feeds have reshaped the playbook, why we’ve shifted from the editor era to the creato…
…
continue reading
Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the common misconceptions surrounding pricing and customer retention. He emphasizes that many businesses misdiagnose their issues as pricing problems when, in fact, the root cause often lies in the customer experience. Through various examples and case studi…
…
continue reading
1
Ep. 252: Behind the Scenes — Reflections from the 2025 Grand Summit
31:20
31:20
Play later
Play later
Lists
Like
Liked
31:20
Fresh off the 2025 Grand Summit Conference in Seattle, Molly sits down with Coach Eamon to debrief his first Summit experience with over 200 trades industry leaders. From Tiffani Bova's "Experience Mindset" keynote to the deeply resonant conversation on leadership and mental health with Rob Vallentine, they share observations on standout sessions, …
…
continue reading
1
Frank Fascinato, President & Founder, Treviso Consulting, on Confidence, Context and Adding Value in Today’s Pharma Market.
39:16
39:16
Play later
Play later
Lists
Like
Liked
39:16
After more than 20 years with a variety of manufacturers in pharma, Frank Fascinato recently made the leap and started his own consultancy. In this episode Frank shares insights he gained through his various roles — from combating imposter syndrome to adding value for HCPs — and brings us along on his entrepreneurial journey. Frank’s energy, enthus…
…
continue reading
1
Founders in CX: Why Culture and Customer Experience Start at the Top
1:07:43
1:07:43
Play later
Play later
Lists
Like
Liked
1:07:43
Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in words, but in every decision? In this all-female Founders edition of CX Roundtable, host Sarah Caminiti brings together three power…
…
continue reading
