Why Your Office Manager Isn’t Growing Your Practice (And How To Change That Fast) Dental Practice Heroes podcast

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Why Your Office Manager Isn’t Growing Your Practice (And How to Change That Fast)

3d ago 25:31

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Most dental offices don’t have an office manager problem—they have a role definition problem. We promoted the best front desk performer, gave them a title, and then left them buried in tasks with no roadmap for leadership. In this conversation, I share the exact KPI-based bonus system that transforms a “super admin” into a true leader who aligns team behavior with the practice’s goals and delivers measurable growth.
Ready to align behavior with results and build a practice that runs without you? Subscribe, share this episode with a fellow practice owner, and leave a review to tell us which KPI you’re prioritizing next.

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We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Chapters

1. Why Your Office Manager Isn’t Growing Your Practice (And How to Change That Fast) (00:00:00)

2. The Glorified Front Desk Problem (00:03:53)

3. Why Busy Isn’t Leadership (00:06:15)

4. Rethinking Bonuses As Alignment (00:07:47)

5. KPI Framework And Selection (00:08:33)

6. KPI 1: Collections Above 98% (00:10:12)

7. KPI 2: AR Over 60 Days Under 12% (00:12:10)

8. KPI 3: Schedule Utilization Targets (00:14:15)

9. KPI 4: Google Reviews And Experience (00:16:58)

10. KPI 5: New Patients Per Doctor (00:19:58)

11. Building The Bonus Structure (00:22:24)

12. From Heroics To Team Leadership (00:23:48)

13. Tactical Takeaways And Scorecards (00:25:05)

626 episodes

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