Strolid VP of Client Success Josh Sack explores the transformative role of service BDCs in retaining loyal customers. Josh details strategies for managing appointment overflow, reducing advisor burnout through empathetic call handling, and using CSI-focused follow-ups to mitigate negative surveys. He highlights how missed calls directly correlate with customer defection to competitors. Key takeaway: “Answering a service call in under three rings isn’t just polite-it’s revenue protection.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.