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Trevor Clark, founder and CEO of ShyftOff, joins CX in the Wild to talk about what’s really happening at the intersection of entrepreneurship, workforce evolution, and the contact center of the future. With a platform that’s been called the “Uber Black for call centers,” ShyftOff is bringing flexibility, performance, and cost efficiency to an industry that's being reshaped by AI and shifting customer demands.
We unpack what it means to build a CX solution that thrives in volatility, how to stay level in the chaos of hypergrowth, and why some of the best CX innovation isn’t coming from the boardroom, it’s coming from the front lines. Trevor’s approach reframes transformation not as a top-down overhaul but as a bottom-up rebalancing of talent, timing, and truth.
For CX leaders navigating uncertain terrain, this conversation offers the kind of clarity and foresight you don’t find in dashboards.

Trevor Clark on LinkedIn: linkedin.com/in/trevorkclark

Learn more about Trevor's work at their website: https://www.shyftoff.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi