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In this episode of CX in the Wild, we’re joined by Anne-Sophie Cuzacq, a seasoned CX leader currently based in Lisbon and leading a team dedicated to enhancing digital security and customer support. With over 20 years of experience in the industry, she shares her journey from building customer support teams from the ground up to navigating the complex world of digital identity and security.
We discuss the challenges of password management in an era of paramount online security and how her team works to empower individuals and businesses to protect their digital lives. Anne-Sophie also highlights the critical role of transparency in building customer trust, especially in an industry where safeguarding personal data is essential.
Our conversation extends into the potential of AI to reshape customer support, helping agents become more effective and enhancing customer trust through innovation. Join us as we explore the evolving landscape of customer experience at the intersection of security, technology, and human connection.
Anne-Sophie Cuzacq on LinkedIn: linkedin.com/in/aslebreton
Learn more about Anne-Sophie's work at their website: https://www.dashlane.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi