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CX Leadership Insights: Humility, Transparency, and Curiosity
Manage episode 433648365 series 3379603
In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand.
We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating supply chain disruptions to implementing AI in customer service, our conversation dives into managing a diverse customer base.
Tune in for insights on the importance of humility, transparency, and curiosity in CX leadership, and discover strategies for creating a seamless customer journey in the ever-evolving landscape of virtual healthcare and e-commerce.
Colin Crowley on LinkedIn: linkedin.com/in/johnpatrickburke
Learn more about Colin's work at their website: https://www.wineenthusiast.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
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