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CX Leadership Insights: Humility, Transparency, and Curiosity

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Manage episode 433648365 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand.
We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating supply chain disruptions to implementing AI in customer service, our conversation dives into managing a diverse customer base.
Tune in for insights on the importance of humility, transparency, and curiosity in CX leadership, and discover strategies for creating a seamless customer journey in the ever-evolving landscape of virtual healthcare and e-commerce.
Colin Crowley on LinkedIn: linkedin.com/in/johnpatrickburke
Learn more about Colin's work at their website: https://www.wineenthusiast.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/

  continue reading

132 episodes

Artwork
iconShare
 
Manage episode 433648365 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand.
We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating supply chain disruptions to implementing AI in customer service, our conversation dives into managing a diverse customer base.
Tune in for insights on the importance of humility, transparency, and curiosity in CX leadership, and discover strategies for creating a seamless customer journey in the ever-evolving landscape of virtual healthcare and e-commerce.
Colin Crowley on LinkedIn: linkedin.com/in/johnpatrickburke
Learn more about Colin's work at their website: https://www.wineenthusiast.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/

  continue reading

132 episodes

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