Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.

00:00:44 - Healthcare hurdles & navigating insurance systems

00:05:05 - Meet Melanie Husk, championing patient-centric care at Baptist Health

00:07:01 - Industry shift: from doctor-driven to patient-empowered healthcare

00:09:44 - Tackling inefficiency & putting patients in control

00:14:00 - Baptist Health's mission: holistic health for all, community focus

00:16:21 - Health equity, accessibility, delivering holistic care

00:18:46 - Tech's role: collaboration & smarter systems for better care

00:21:11 - Blending empathy with tech: a human touch in the digital age

00:26:06 - Affordability & efficiency: delivering empathetic care without breaking the bank

00:28:18 - Partnering for progress: Baptist Health & Coastal Cloud join forces

00:34:29 - Career wisdom: Melanie's advice for the next generation

00:36:42 - Melanie's "Customer Obsessed Pick"

00:38:43 - Taylor Swift

00:44:35 - Vision, trust, & the future: shaping healthcare together

Customer Obsessed Pick: The Trusted Advisor