What happens in our brains when organizations announce major changes? Why do some people embrace change while others resist fiercely? And most importantly, how can leaders create more successful transformation experiences?
Anthony Onesto, Chief People Officer at Suzy, takes us on a fascinating journey through his career—from failed accountant to strategic HR leader—while sharing hard-won wisdom about navigating organizational transformation. Drawing from his experience merging five distinct company cultures and implementing multiple change initiatives, Anthony reveals practical strategies that acknowledge the biological reality of how humans process change.
The conversation explores what Anthony calls the "M&M Method"—a transparent approach to addressing concerns upfront—inspired by Eminem's strategy in rap battles. This approach recognizes that fear is a natural biological response to change rather than an indicator of an employee's performance or commitment. As Anthony explains, "An individual's reaction to change is not indicative of their performance level."
We dive into the four brain structures activated during change (the amygdala, basal ganglia, entorhinal cortex, and habenula) and how understanding these neurological responses can transform resistance into acceptance. The discussion also covers Suzy's implementation of the ChangeQuest model and how simple frameworks help leaders navigate complex transformations more effectively.
Looking toward the future, Anthony shares his perspective on AI's potential impact on HR—both the exciting possibilities for enhancement and legitimate concerns about displacement. His balanced view offers valuable insight for anyone navigating today's rapidly evolving workplace. Whether you're leading change or experiencing it, this episode provides practical wisdom for making transformation more successful and humane.
Find Anthony on these channels:

LinkedIn - https://www.linkedin.com/in/anthonyonesto/

Website - https://www.anthonyonesto.com/

Newsletter - https://www.flexos.work/ai-in-hr-today