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If you’ve ever thought more leads were the answer to your gym’s growth, think again.

In this episode of The GSD Show, Mike Arce is joined by Rich and Jade from Crowned Boxing to unpack how they slashed their gym’s attrition rate from 20% to just 4% and why retention was the real growth lever.

From strategic onboarding and in-body progress checks to class revamps, gamified rewards, and ambassador programs that actually work, they reveal the exact plays that transformed their business in just a few months. This is a masterclass in what it really means to scale a fitness studio that people stay loyal to.

Chapters (00:00) Introduction (02:01) The Real Problem Behind Flat Growth (04:11) Using Military Strategy (OODA Loop) in Gym Retention (06:17) How Class Variety Reduced Member Drop-Off (10:04) The Power of Bi-Weekly Progress Check-Ins (14:24) Shadowboxing Videos: A Hidden Retention Tool (21:20) The Psychology Behind Pre-Booking Classes (24:20) What to Focus on After Fixing Retention (27:14) Re-Engagement Strategies for Old Leads (29:15) Community Events That Boost Retention and Sales (30:06) High-Value Onboarding and Bag Tag Gamification (33:31) The Member Ambassador System (36:12) Hiring for Culture Fit Using Personality Tests (40:44) Final Advice for Fixing Attrition Fast

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