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Stop Customer Problems Before They Start: Inside Keeyu’s AI Ops | #578
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In this episode of Add To Cart, Jevon Le Roux joins Nathan Bush to share how Keeyu is turning customer service on its head. Instead of managing complaints, Keeyu’s AI agents proactively detect and fix order issues (like stuck parcels, refund delays, and failed payments) before the customer ever asks, “Where’s my order?”
Today, we're discussing:
- Why most CX tools are stuck in reactive mode, and how Keeyu flips the model
- The moment Jevon and his co-founders realized they could automate complaint prevention
- What a “customer promise” is, and how Keeyu uses it to track every order
- How AI agents are solving operational issues across 50+ ecommerce systems
- Why leading retailers are using Keeyu to reduce ticket volume and team burnout
- Where ecommerce AI is heading, from automation to intent-based prioritization
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Chapters
1. Stop Customer Problems Before They Start: Inside Keeyu’s AI Ops | #578 (00:00:00)
2. Proactive Problem Solving in E-Commerce (00:08:37)
3. Origins of Keeyu (00:12:09)
4. Discovery Process with Retailers (00:16:07)
5. Identifying Ideal Retailer Fit (00:18:00)
6. Measuring the Impact of Proactive Customer Service (00:20:15)
7. Insights for Decision-Making in Retail (00:24:32)
8. Integration with Existing Help Desk Systems (00:27:10)
9. Navigating Complexity in Ecommerce (00:30:46)
10. The Role of Agents in Customer Service (00:33:18)
11. Capital Raising (00:37:39)
12. Expanding Beyond Ecommerce (00:41:34)
13. Future Roadmap and Product Development (00:44:40)
578 episodes
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