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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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In Episode 44, Guest Host Marc Berman, CEO and Managing Partner at The Mallett Group, chats with Jodi Rausch, Managing Director at Concentrix Catalyst. Dave Andreadakis from Bluewater then chats with Roger Williams from Marigold, about the impact AI will have on loyalty operations. First up – Marc and Jodi discuss how to work with brands to bring l…
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In Episode 43, Guest Host Lars Holmquist, Managing Partner at The Mallett Group, chats with Pam Piligian, Chief Marketing Officer at Navy Federal Credit Union, and Dave Canty, Head of Loyalty at Bilt, at the recent Loyalty Summit CXM in Los Angeles. First up – Lars and Pam discuss how Navy Federal is implementing a loyalty proposition without point…
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In Episode 42, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, chats with Brad Macdonald, Vice President of Loyalty Strategy at Epsilon, and Yuping Liu-Thompkins, Founder & Director of Loyalty Science Lab at Old Dominion University at the recent Loyalty Summit CXM in Los Angeles. First up – Dave and Yuping Liu-Thompkins discuss how …
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In Episode 41, Founder & CEO of the Wise Marketer Group – Bill Hanifin, chats with Jodi Daniels, Founder & CEO of Red Clover Advisors, and Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake at the recent Loyalty Summit CXM in Los Angeles. First up – Bill and Jodi discuss the importance and relevance of Trust and Privacy in loyalty …
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In Episode 39, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Claudia Infante about how Margaritaville is engaging and balancing the loyalty game in a non-traditional way to capture emotion and connection to enhance revenue and profitability…
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Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by Agoda. David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a pote…
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Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs…
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In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards. Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintai…
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In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue. In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loy…
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In Episode 17, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit CXM in Copenhagen with Stephen Barr who is the Senior Vice President of Data and Algorithms at Kognitiv. Stephen and David discussed AI, buzzwords, and practical applications for Loyalty Program Managers.
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In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Phil Gunter and Keith Tan about Virgin Australia's re-launch of its Velocity Frequent Flyer Program in 2011 and how they acquired high-value frequent flyers from competitor Qantas with a game-changing status match campaign.…
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In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Zsuzsa Kecsmar, Co-Founder and Chief Strategy Officer – Antavo, about building emotional connections with program members. In Part 2, Simon Tavernier, Founder and CEO at Stampix, joined David at Loyalty Summit CXM in Copenhagen, to talk about photo re…
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In Episode 14 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Mark Ross-Smith, CEO – Loyalty Status Co, about the journey and backstory behind StatusMatch and Loyalty Status Co. In Part 2, Nicki Helfet, Global Loyalty Lead, Ralph Lauren, joined David at Loyalty Summit CXM in Copenhagen, to talk about adapting lo…
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In Episode 13 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman continues the conversation with Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research . Continuing the discussion from last week - David and Adam review the latest trends in loyalty research and explore whether lo…
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In Episode 12 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman is joined by Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research. In this first of a two-part interview - David and Adam discuss the latest trends in loyalty research and explore whether loyalty is broken; are b…
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In Episode 11 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman sits down with Denis Hure from Reward the World to discuss micro redemptions and the importance of servicerecovery. In Part 2, David is joined by Jonathan Silver from Engage People to talk about Alternative LoyaltyPayments and driving both incremental revenue an…
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In Episode 10 of the Loyalty Leaders Podcast, we discuss the growing importance of fandom in turning strong customer relationships into strategic business assets. Segment One: Rick Ferguson and Fanatics' VP of Loyalty Doug Glazer delve into the challenges and opportunities of building loyalty with sports fans, the importance of actioning customer d…
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In this episode of the Loyalty Leaders Podcast, Rick Ferguson sits down for a live interview with Loyalty Summit Europe Chair Harald Deprosse, and we continue with Part 2 of our discussion about how technology will fuel the Loyalty Renaissance. Segment One: Rick Ferguson sits down with Loyalty Summit Europe chair Harald Deprosse for a Loyalty Livec…
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