I'm A Car Chick podcast is your go-to source for genuine, no-holds-barred conversations in the automotive industry. Hosted by Shasta Haddock—an industry veteran who started as a BDC agent in 2014 and now serves as the BDC Director & COO at Epic BDC—this podcast cuts through the noise to deliver real insights and authentic connections. Whether you're on the dealership floor, behind the scenes in BDC, or supporting the industry as a vendor, you'll find valuable, unfiltered interviews and exper ...
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Shasta Haddock Podcasts
The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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The Auto Hub Show is Now in our 6th Season and Ian Nethercott and team interview guests from all over the automotive industry every Monday at 11 AM EAST "LIVE". We also visit Automotive events all over North America and our "Ambust Interviews" are becoming a thing in the industry. Looking for a better way to connect to professionals in the Automotive Industry? Email the show today: [email protected] We are always looking for great speakers and Sponsors as we continue the MISSION of the Aut ...
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Ep. 675 - How to Convert Social Media Leads Into Car Sales, with Shasta Haddock
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31:44In this episode, my guest is Shasta Haddock, Chief Operations Officer at Epic BDC and host of I'm A Car Chick Podcast. With over a decade in automotive, she’s built high-performing BDC teams and even created the industry’s first elite response team that turns social media traffic into real showroom appointments. We get into some very real challenge…
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The Shasta Haddock Interview - Epic BDC /Car Chcik Podcast Host
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42:10Send us a text It is always a pleasure to spend time with Women in the Automotive industry, this interview is a double win because Shasta is also an Automotive Podcaster like me...... Don't miss this great interview where we discuss where BDC's are in 2025, podcasting, and where the automotive industry is going. Have questions? (Reach out to Shasta…
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Pass It On: Empowering Women & Shaping the Future of Automotive
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50:40Fresh off the heels of the Women In Automotive Conference, Shasta sits down with Heather LeMay — Product Manager at The AutoMiner and a powerhouse in data hygiene solutions. Heather brings her passion for clean, quality data and API integrations to the conversation, but also her deep commitment to mentorship and empowering women in automotive. In t…
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The Power of Mentorship & Networking in Automotive 🚗🤝 | Jennifer at WIA Conference
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8:15In this episode of the I'm A Car Chick Podcast, we sit down with Jennifer, a familiar face in the automotive space and a passionate advocate for connection, mentorship, and community. Recorded live at the Women in Automotive conference, Jennifer dives into the importance of networking, creating safe spaces, and building relationships that empower w…
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The Kathryn Schifferle Interview - Work Truck Solutions March 2025
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23:11Send us a text Kathryn's company is all about creating a "Frictionless" end-to-end experience for commercial vehicle buyers. If your dealership or dealer group is looking for an easier way to source and sell a wide variety of Commercial vehicles in 2025, you need to get all the details on this great company. Don't forget to mention the Auto Hub Sho…
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Send us a text It was my pleasure to interview Rick Kurtz from Protective and get his thoughts on how dealers and their customers can protect their assets in 2025 and drive profitability and retention at the same time, yeah that's right. Stop leaving money on that table in 2025 at your dealership! Don't forget to ask Rick for their : PROTECTIVE ASS…
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Breaking Free: How Robin Wilson Went from Cult Member to CEO 🚨➡️🚀
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15:32From cult member to CEO — Robin Wilson’s story is raw, real, and unforgettable. 🚨 In this episode, she opens up about breaking free from trauma, cutting ties that held her back, and rewriting her life on her own terms. If you’ve ever felt stuck in your past, this conversation is proof that you can take back the pen and write a new story. ✍️🔥 Don’t …
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Ep. 674 - The Most Overlooked Profit Center in Your Dealership, with Janis Showers
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34:05In this episode my guest is Janis Showers, founder of The Car Girls, who has spent more than 25 years helping dealerships turn phone calls and customer conversations into lasting relationships and profit. We dig into why the simplest interaction—the phone call—is still one of the biggest stumbling blocks in 2025, and what that says about the way de…
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Mentorship, Leadership & Longevity: Lori Berkson on Thriving in Automotive
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28:59In this episode of the I’m A Car Chick Podcast, Shasta chats with Lori Berkson, VP of Sales at DealerStream and a powerhouse with more than 30 years of automotive industry experience. Lori takes listeners through her career journey — from breaking into the industry in the early ’90s after a pivot from fashion, to leadership roles with well-known co…
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🌟 Your Path Doesn’t Have to Be Straight: Erin Zaborac on Building a Career That Fits Your Life
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40:32On this episode of the I’m A Car Chick Podcast, Shasta sits down with Erin Zaborac — a 30-year industry veteran who’s done just about everything in the dealership world, from filing paperwork in high school to leading marketing at DealerOn. Erin opens up about the scenic route her career has taken — the pivots, the passion for digital, the lessons …
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Ep. 673 - Why Your Dealership Experience Is Worth More Than You Think, with Megan McDowell
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26:01In this episode, my guest is Megan McDowell, Vice President of Operations at TrueCar. Megan’s career started on the sales floor at Lexus of Austin and took her all the way to the executive table without leaving the automotive industry. We dig into what she learned from those bell-to-bell dealership days that gave her an edge in leadership, and how …
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🚀 Smashing the Mold: Dr. Alison Burnham on Succeeding as a Woman in Automotive Tech
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27:54On this episode of the I’m A Car Chick Podcast, Shasta sits down with Dr. Alison Burnham — a powerhouse in data, technology, and automotive who’s now the CTO of AutoUnify, an automotive retail startup in Los Angeles. They dive into Alison’s fascinating journey: from earning her PhD in mathematics and pioneering statistical process control in auto p…
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🔍 More Than a Mood Board: How Pinterest Shapes the Car Buyer Journey with Allison McConeghy
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27:07On this episode of the I’m A Car Chick Podcast, Shasta chats with Allison McConeghy — a powerhouse in automotive tech and the Lead Client Partner at Pinterest, calling in from metro Detroit. Allison breaks down what it’s been like to build Pinterest’s automotive vertical from a two-person team into a thriving engine that supports everything from GM…
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The Power of Talking Money: Stephanie Wedgeworth on Pay Gaps & Leading Loudly
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34:36On this episode of the I’m A Car Chick Podcast, Shasta sits down with Stephanie Wedgeworth, Director of Sales Content at The RockED Company and a powerhouse with over two decades of experience shaping how organizations train, lead, and grow. Stephanie’s resume reads like a masterclass in sales enablement, leadership development, and high-impact lea…
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Ep. 672 - If you believe AI will replace your job… you’re right
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23:10Let’s just be real. The ground has shifted—and it’s not just a ripple. It’s a full-blown seismic shift under every industry, every role, every business model. In this episode, I’m unpacking what that actually means for those of us in the retail auto world and beyond as we navigate artificial intelligence. You’ve seen the AI overviews show up before…
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Send us a text It was my pleasure to interview Jeff McKague from Event Matrix. Looking for training for your team or OEM in 2025? Reach out to the Expert today: https://www.linkedin.com/in/jeff-mckague-9583b322/ [email protected] https://www.eventmatrix.ca Thanks for watching Ian The Auto Hub Show has been making the Industry Better "One …
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Why Mentorship at Conferences Changes Everything with Stacy Cassio
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35:22On this episode of the I’m A Car Chick Podcast, Shasta sits down with Stacy Cassio — Founder & CEO of the Pink Mentor Network and a nationally recognized leader in building mentorship-driven workplace cultures. They dive into the POWER of mentorship at conferences (like the upcoming Women In Automotive Conference in Nashville), why mentorship is cr…
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Robert (Migs) Migliaccio CMA Interview April 2025
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39:02Send us a text It was my pleasure to interview Robert (Migs) Migliaccio from Carter Myers Automotive. Enjoy this informative interview as Roberts shares his experiences and what it's like to work as a service director at Carter Myers Automotive. More details: https://www.linkedin.com/in/migstakeover/ [email protected] Thanks for watching Ian The …
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Send us a text It was my pleasure to interview Jim Gruca from Ding Sticks. Looking to add value to your sales or service department for every customer in 2025 and help them prevent Door Dings at the same time? Reach out to Jim Gruca today: https://www.linkedin.com/in/jim-gruca-0b422311/ [email protected] Call: 877 810 5539 https://www.Ding…
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Send us a text Don't miss this exciting interview with Julia, where we have a great marketing and results interview that is not industry-specific. It's about tips, tactics, and results, right? Have questions? Reach out to Julia Vorontsova today https://www.linkedin.com/in/juliavorontsova/ [email protected] https://innovation-park.eu/ Thanks …
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The Boris Interview - Let you know inc April 2025
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21:49Send us a text Don't miss this interview with Boris Zhikov - Let You Know Inc. Boris has developed a great way for consumers to interact with car dealers and sell more cars! Have questions? Reach out to Boris today: https://www.linkedin.com/in/boris-a-zhukov/ [email protected] https://www.LetYouKnow.com Thanks for watching Ian The Auto Hub Show …
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The Targit interview with Alex Caradonna 2025
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34:14Send us a text Looking for better ways to use your dealership's DATA in 2025 to make actionable decisions? Watch this great interview with Alex Caradonna from Targit today! Have questions? https://www.linkedin.com/in/alex-caradonna/ [email protected] Thanks for watching The Auto Hub Show has been making the Industry Better "One Show at a Time" for ov…
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🌟 Building the Next Gen: Sydney Rizo on Owning Your Space in the Car Biz
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26:19On this episode of the I’m A Car Chick Podcast, Shasta sits down for a powerful catch-up with Sydney Rizo — a name you’re going to be hearing a lot more in the automotive industry. Sydney first appeared on the show in May 2024, at the Women In Automotive Conference and was still a student at Northwood University. Now, just over a year later, she’s …
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Ep. 671 - The Secret Car Sales Strategy Your Competitors Don't Know About
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23:18We’re throwing it back to one of the most practical and actionable episodes of MC on the Mic—and for good reason. This strategy is so simple, it almost feels too good to be true. But it's exactly the kind of innovative (not inventive) move that the top 1% in sales and service swear by. In this solo episode, I break down a three-step framework that …
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💥 From Comedian to Coach: Shereen Thor on Humor, Power & Leading Like You Mean It
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40:05On this episode of the I’m A Car Chick Podcast, Shasta sits down with Shereen Thor — comedian turned coach, bestselling author, and keynote speaker at this year’s Women In Automotive Conference in Nashville. Shereen’s story is raw, hilarious, and deeply empowering. From sharing the stage with icons like Serena Williams and Prince Harry to helping w…
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🔥 Story-Driven Leadership Aleya Harris on Moving People & Driving Results
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41:16On this episode of the I’m A Car Chick Podcast, Shasta welcomes the unstoppable Aleya Harris — an award-winning speaker, marketing executive, and the spark behind Spark the Stage™. Aleya’s dynamic energy lights up this conversation as she shares how purpose-driven storytelling doesn’t just transform marketing — it changes leadership, company cultur…
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Ep. 670 - GET OUT of the Customer's Way, for crying out loud! with Gary Graves
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26:32
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26:32In this episode, my guest is Gary Graves, the kind of guy who can build a SaaS platform by day and grade a dirt road by night. One foot in the tech world, the other in the real one. Equal parts futurist and hands-on problem solver, he's spent years collecting and analyzing the conversations dealerships have with their customers—and the insights he’…
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🌐 From Connections to Careers: Lizz Callaway on Networking Your Way to New Opportunities
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20:51On this episode of the I’m A Car Chick Podcast, Shasta sits down with Lizz Callaway — an automotive powerhouse with over a decade of experience across sales, partnerships, and product management. Lizz is known for helping women in the industry navigate non-traditional career paths and use networking to open doors they didn’t even know existed. They…
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Ep. 669 - Why Tires Might Be Your Dealership’s Most Overlooked Goldmine, with David Pulla
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24:14In this episode, my guest is David Pulla, President of Dynamic Tire, one of Canada’s largest tire distributors. We dive into a part of the business that most dealers overlook—tires—and explore how they’re not just rubber on a rim, but one of the most practical tools for increasing retention, profitability, and service traffic. We talk about how dea…
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No Experience. No Connections. Just Grit. 💪 Mandy Deveau’s Auto Industry Journey 🚘
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41:59Mandy Deveau is a marketing strategist, speaker, and author focused on people-first leadership in the automotive industry. She started her career on the sales floor at 23, with no experience and no connections, just a drive to prove she belonged in an industry that often made her feel like she didn’t. Now the Marketing Manager for DriveHRIS and the…
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Ep. 668 - Should You Buy a Dealership in 2025? with Arthur J Madjarian
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24:37In this episode I’m joined by Arthur J. Madjarian, a guy who’s been neck-deep in retail automotive, pivoted into mergers & acquisitions, and now helps dealer groups grow, exit, and scale smart. If you’ve ever wondered how M&A works in the auto industry, or whether dealership ownership is still worth chasing in 2025, this is your episode. Arthur tal…
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Mastering the art of Language in Conflict with Dr. Jen Fry: Author, Tech Founder, and TedX Speaker
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33:29Dr. Jen Fry is a Sports Geographer, tech founder, TEDx speaker, and sought-after speaker and educator. She owns JenFryTalks, an organizational change firm that sits at the intersection of conflict and culture. It specializes in transforming organizational dynamics by addressing how conflict and culture shape leadership and overall business outcomes…
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Ep. 667 - The New Rules of SEO for Car Dealers in 2025, with Colin Carrasquillo
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47:20In this episode, my guest is Colin Carrasquillo, Digital Marketing Manager at Nielsen Auto Group. We’re diving into some of the real challenges and solutions that most dealers are thinking about but rarely talk about out loud. We talk about what it actually looks like to get your vendor partners working together instead of pulling in different dire…
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Mayce DelValle and Missy Washam Leadership and Influence: The Mpact You Are Making On Others Around You.
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44:11Missy Washam and Mayce DelValle are leadership trainers and communicators who believe influence isn’t about a title—it’s about how you show up every single day. With backgrounds in education, business, and leadership development, they’ve spent years helping men and women lead with purpose, clarity, and heart. Together, they founded Mpactful Message…
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Ep. 666 - What Most Dealerships Gets Wrong About CRM, with Sam Maimone
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26:28In this episode, my guest is Sam Maimone from Activix, and we’re diving into a part of the car business that most people think they’ve figured out—but really haven’t: CRM. We talk about why most CRM setups are missing the mark and why buying more leads won’t solve the real problem. Sam shares what he’s seeing inside hundreds of dealerships and the …
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The Power of a Strong Brand with WIA Speaker Jacki Lutz
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32:47Jacki Lutz is an award-winning leader in content strategy and a driving force within the automotive aftermarket industry. As the Director of Content for the Auto Care Association, Jacki oversees a cross-functional, multimedia content strategy that shapes and delivers impactful initiatives across all platforms. Her work focuses on enhancing brand pr…
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Ep. 665 - Why Fixed Ops Isn’t Back-End—It’s the Backbone, with Nicole Dolphin
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21:57In this episode, my guest is Nicole Dolphin, Retail Development Manager at Groupe Touchette, and we’re digging into the part of the dealership that doesn’t always get its fair share of attention—Fixed Ops. Nicole shares how the service department isn’t just about oil changes and tires. It’s a relationship hub. It’s where trust is built (or lost). I…
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Ep. 664 - How to Create a High-Performance Dealership Culture, with Jill Schulman
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34:51In this episode, my guest is Jill Schulman, USMC veteran, leadership coach, and author of The Bravery Effect. We dig into the surprising role that bravery plays in building high-performing cultures—not just in the military, but in dealerships, teams, and even our personal lives. Jill shares the science behind why playing it safe actually leads to b…
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Unstoppable Confidence: Meshell Baker’s Formula for Resilience & Success 💥
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53:45
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53:45Meshell Baker, the Chief Confidence Igniter, is a transformational keynote speaker, confidence catalyst, and phenomenal facilitator with over 20 years of experience helping organizations, teams, and individuals build unshakable confidence and resilience. Her book, UNSTOPPABLE: Embrace Your Unshakeable Confidence, empowers professionals to overcome …
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Ep. 663 - The Laws That Top Performers in Retail Auto Obey, with Alan Dickie
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23:36
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23:36In this episode, my guest is Alan Dickie, President - www.AlanDickie.com and a returning DPB alum. Alan’s one of those guys who doesn’t just talk about success—he breaks it down to the bone. In this conversation, we explore what he calls the “laws” that make success predictable in life and business. We talk about why most salespeople stay stuck sel…
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The Power of Customer Experience ft. Jaime Zazove Herzberg
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1:13:35
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1:13:35You could say Jaime Zazove Herzberg was born into the car biz — quite literally. Raised in a family-owned dealership, she grew up immersed in every corner of retail operations. Over her 12-year run on the showroom side, she wore nearly every hat imaginable: from receptionist to BDC manager, from inventory to contracts, license & title, and everythi…
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The One and Only Russell B. Hill Fixed Ops Marketing interview
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28:50Send us a text It was my pleasure to interview Russell for the One On One interview series. He has such a diverse background in the industry and a"Passion" for all things automotive. Looking for ways to enhance the service side of your business in 2025? Reach out to Russell Hill and make sure to share that you heard about his company on the Auto Hu…
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The Lauren Fix Car Coach Report interview
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44:30Send us a text It was my pleasure to interview Lauren Fic. She has a very diverse background in the Automotive industry from Car Girl, Racer, Podcaster, automotive product reviewer and trainer, and much more. Enjoy this powerful interview and reach out to Lauren Fix today. https://www.linkedin.com/in/laurenfix/ [email protected] 716 440 3888 …
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Rajiv Jadhav from R Square Media - The Digital Assasin March 2025
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1:01:23Send us a text Every so often a brand, a business, a politician, and even a celebrity gets into trouble online "Don't Panic" Rajiv can help you "Fix" this quickly. Enjoy this interview where Rajiv shares how you can deal with this issue in 2025 "LIVE" on the auto hub show. Get all the details on "Assisn For Hire" R Square Media Today. 646 249 3561 …
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Ep. 662 - AI, Accountability, and the $30 Leak in Your Marketing, with Matt VanDyke
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23:35
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23:35In this episode of The Dealer Playbook, I sit down with Matt VanDyke, President of Shift Digital, to unpack some of the most pressing—and overlooked—topics in automotive marketing right now. From mobile-first lead strategies to AI-powered insights, Matt brings a rare, high-altitude perspective that cuts through the fluff and actually makes sense of…
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The Luke Lukenheimer Interview Paid 2 Persuade
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42:08Send us a text It was my pleasure to interview the one and only Luke Lukenheimer again for the Auto Hub Show. If you missed our first interview from Niada here is the link: https://youtu.be/ptg9TtVokIU [email protected] Thanks for watching. Best Ian Looking to upgrade your team's performance in 2025? Reach out to Luke and his team. https://www.lin…
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Offering a Product Your Customers Actually Want ft. Lisa Bailey
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40:50Lisa is the founder and CEO of FeaturesFirst Auto, an EdTech company that offers dealers, corporate fleet owners, and insurers an on-demand microlearning platform designed to educate and motivate drivers to effectively use driver assistance technologies. As a thought leader, speaker, and educator, Lisa unites public and private stakeholders to addr…
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One of the greatest episodes I have ever recorded ft. Erica Bruno
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44:59Erica Bruno was practically born with motor oil in her veins. Hailing from Southeastern Massachusetts, she grew up in a legendary car family. Her grandfather, Jack Barboza, made history as one of the first Portuguese male car dealers in the U.S., running up to 17 franchises at once. Her mother followed suit, breaking barriers as the 7th female Toyo…
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Ep. 661 - What Agentic AI Means for the Future of Automotive Retail, with Barry Hillier
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31:21In this episode, my guest is Barry Hillier, co-founder of Auto Agentic A.I. and someone I’ve known and respected for years. Barry’s got a deep background in SaaS and marketing, and he’s one of those rare people who can make complex tech make sense—and more importantly, make it useful. We talk about what AI actually means for dealerships, business o…
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Ep. 660 - How To Turn Friction Points Into Profit Centers, with Jacqui Barker
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24:47In this episode, my guest is Jacqui Barker, Global OEM Strategy Director at Keyloop, joining me from the floor of the Toronto International Auto Show. We get into the real stuff—the behind-the-scenes friction points in today’s car buying journey and what needs to change now if dealerships want to stay relevant in a world of evolving tech and rising…
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