Best ServiceNow University Podcasts (2025)

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

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29d ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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Developing Better Managers Through Research at The Google School for Leaders 36:04

6h ago36:04

36:04

Caleb Gatlin and Becca Anzalone work at The Google School for Leaders. During this conversation, they discuss how Google is reshaping leadership development by embedding research and user feedback directly into learning design. Caleb and Becca share insights from the Learning Advisors program, a global network of managers and employees who provide …

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60 Seconds to ISE Impact: Inspiring the Next Generation of Industrial & Systems Engineers 34:16

2d ago34:16

34:16

What do food security, taekwondo, and industrial engineering have in common? They’re all part of the stories featured in the ISE Impact Short Video Contest—a creative initiative inviting students and professionals to explain the value of industrial and systems engineering (ISE) in just one minute. In this episode of Problem Solved: The IISE Podcast…

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Your Guide to Hacktoberfest 2025 41:33

8d ago41:33

41:33

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in o…

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Work in Progress: Alexis Fink on AI, HR, and Rethinking the Future of Work 49:09

7d ago49:09

49:09

Alexis Fink is a Principal at Propeller Insight. In this episode of The Edge of Work, Alexis Fink (formerly VP People Analytics & Workforce Strategy, Meta), joins Al Dea to explore some of the biggest headlines on talent, HR AI, and the future of work. Together, they discuss how AI is exposing the “BS economy” of meaningless work, what the future o…

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Trailer | 60 Seconds to ISE Impact 1:05

8d ago1:05

1:05

Many students have never heard of Industrial & Systems Engineering — and even fewer understand the incredible impact it has on the world. This episode of Problem Solved: The IISE Podcast explores a creative solution to that challenge: the ISE Impact Short Video Contest, which invites students and professionals to explain ISE’s value in just 60 seco…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

13d ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

13d ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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Work In Progress: The BS Job Economy, CEO Narratives, and AI Adoption Transformation with Dr. Shonna Waters 47:51

15d ago47:51

47:51

In this Work in Progress segment of The Edge of Work, Al Dea is joined by Dr. Shonna Waters, CEO and Co-Founder of Fractional Insights, to explore the intersection of AI, leadership, and the future of work. Together, they assess the possibility of “BS Jobs," debate what a “decline in conscientiousness” really means, and examine why CEO narratives a…

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Episode 3 - Nesrin Sevi 34:02

16d ago34:02

34:02

On our latest episode, RiseUp with ServiceNow graduate and employee, Nesrin Sevi, talks to us about what the RiseUp program is and how going through the program changed her life and career. From navigating a new country and language, to finding her personal career path within our ecosystem, hear about Nesrin's inspiring journey, advice on how to be…

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Wicked Problem Solving with Tom Wujec 47:07

17d ago47:07

47:07

What if the way we think about problems is holding us back from solving them? Tom Wujec — designer, technologist, and multiple-time TED speaker — joins Problem Solved to explore how visual problem solving can help industrial and systems engineers tackle challenges of every size, from simple process fixes to wicked problems like climate change and A…

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Shooting for Rising Star with Hardit Singh 43:37

22d ago43:37

43:37

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along wit…

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Innovation vs Transformation: What’s the Difference? 16:34

22d ago16:34

16:34

What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔 In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way. Key insights you’ll l…

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Why AI Adoption Fails - And How Leaders Can Get It Right with Greg Shove 37:58

21d ago37:58

37:58

Greg Shove is the CEO of Section AI, a company helping enterprises and teams become truly AI-enabled. In this episode of The Edge of Work, Greg shares his journey of pivoting Section from an online business school to an AI-powered transformation partner. He discusses why most companies are struggling to adopt AI, the mistakes leaders make when roll…

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Trailer | Wicked Problem Solving with Tom Wujec 1:01

23d ago1:01

1:01

Join us for our conversation with Tom Wujec - designer, technologist and multiple TED speaker known for his work in visual collaboration and wicked problem solving. -Why do traditional approaches often fail when problems get more complex? -Tom has shared his visual framework with Fortune 500 companies around the world, and now he shares it with us.…

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

28d ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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Small Groups, Shared Purpose: Rethinking How to Lead Change with Greg Satell 32:34

28d ago32:34

32:34

Greg Satell is the Author of Cascades: How to Create a Movement That Drives Transformational Change. In this episode of The Edge of Work, Greg joins Al Dea to explore why most organizational change efforts fail and how leaders can spark lasting transformation. Drawing from his front-row experience during Ukraine’s Orange Revolution and 15 years of …

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Season 6 Trailer | Problem Solved: The IISE Podcast 1:00

1M ago1:00

1:00

Get ready for Season 6 of Problem Solved: The IISE Podcast! This season we're spotlighting human-centered solutions in areas like AI, leadership, and process improvement. You'll hear from TED Talk speaker and innovator, Tom Wujec, Chick-fil-A franchise leader Sam Hartman, young professionals at the start of their ISE journey, and more. The season k…

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Lauren's Crash Course on Content Creation 38:59

1M ago38:59

38:59

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content. ⏱️ Timestamps 00:00 Introducti…

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Work In Progress: AI Pilots, The Employer-Employee Contract and the Future of Management Consulting with Meg Bear 52:17

1M ago52:17

52:17

Meg Bear is the Co-Host of The Meg and Amy Show. In this episode of The Edge of Work, Meg joins Al Dea to unpack the biggest workplace and technology headlines shaping the future of work. Together, they explore the implications of AI Pilots failing to deliver results, what automation and AI could mean for consulting firms, the potential for a “whit…

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Behind the Mic with Problem Solved 1:25

1M ago1:25

1:25

A new season, a new direction. Problem Solved: The IISE Podcast is back! New executive producer, Elizabeth Grimes, and the show’s creator, David Brandt take you behind the mic of Problem Solved. Hear how the podcast began and what’s coming in Season 6, with new episodes beginning on September 15, ISE Day! Learn more about The Institute of Industria…

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The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent 17:07

1M ago17:07

17:07

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors. In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From empl…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

1M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

1M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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How to Lead Change During Uncertain Times 23:17

1M ago23:17

23:17

In this solo episode of The Edge of Work, Al Dea explores what it really takes to lead change in today’s fast-moving workplace. Drawing from over 25 interviews with senior talent and learning leaders, Al shares six practical, people-centered practices to help leaders guide change more effectively. Whether it's launching a new initiative, navigating…

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Episode 2 - Jeff Egel 19:21

2M ago19:21

19:21

On this episode, hear from Jeff Egel on how to start your ServiceNow journey and how to progress into a leadership role by breaking silos and pitching out of the box ideas. Jeff inspires us all to share our ideas and shares his journey, including what he's learned along the way. Tune in to hear how Jeff started his career from the Kingston release …

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Why Resilience Isn’t Enough: Tasha Eurich on Becoming Shatterproof 45:41

2M ago45:41

45:41

Tasha Eurich is a Principal of The Eurich Group, a New York Times bestselling author, and an executive coach to top leaders around the world. In this episode of The Edge of Work, Tasha joins Al Dea to discuss her latest book, Shatterproof: How to Thrive in a World of Constant Chaos and Why Resilience Alone Isn’t Enough. They explore why the traditi…

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Fore! Mindset Shifts That’ll Change Your Game 22:34

2M ago22:34

22:34

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas …

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

2M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

2M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Understanding Agentic AI with Rita Castillo 27:17

2M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Understanding Agentic AI with Rita Castillo 27:17

2M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Reimagining Learning in the Age of AI: Inside ServiceNow University with Jayney Howson 37:26

2M ago37:26

37:26

Jayney Howson is the Senior Vice President and Head of Global Learning & Development at ServiceNow, where she leads ServiceNow University, an innovative, AI-powered learning platform designed to unlock skill development at scale. In this episode Jayney joins Al Dea to discuss how learning is evolving in the age of AI, why human transformation is es…

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The Priorities of Today’s Talent and Learning Leaders 29:57

2M ago29:57

29:57

In this solo episode of The Edge of Work, Al Dea shares early insights from his summer research interviews with 20+ senior talent and learning leaders at Fortune 1000 companies. He reveals four key themes shaping their top priorities today: leadership and manager development, AI-driven enablement, change and transformation, and systemic talent and …

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C3 and the Future of Mobile on ServiceNow with David Murch 44:57

2M ago44:57

44:57

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mo…

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Best Hits: The Future of L&D: Strategy, AI and Change with Dani Johnson (Redthread Research) 36:13

2M ago36:13

36:13

Note: This is a replay of one of our most popular episodes from this year Dani Johnson is the Co-Founder and Principal Analyst at RedThread Research. During this conversation, Dani shares some of her observations and insights from some of her recent conversations and research on the topic of L&D Strategy, the shifting role L&D has within organizati…

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GenAI: Hype, Hope, Happening, or Here to Stay? 26:59

2M ago26:59

26:59

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy…

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Best Hits: Leadership and The AI Mindset with Conor Grennan 38:58

2M ago38:58

38:58

Note: This is a replay of one of the most popular episodes of 2025 Conor Grennan is the Dean of Students at NYU Stern and the Co-Founder and CEO of AI Mindset, an AI consulting firm. In this episode, Conor shares his insights on how artificial intelligence is reshaping the workplace, leadership, and talent development. With a unique perspective fro…

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EP-322 : Servicenow’s Antitrust Scrutiny 💼, Greptile’s Funding Race 💸, Mistral’s Ai Rivalry 🌍 3:09

3M ago3:09

3:09

welcome to echo-pod's tech briefing for saturday, july 19th! tune in as we cover today's key tech developments: servicenow’s acquisition scrutiny: a $2.85 billion deal to acquire moveworks is under investigation by the u.s. justice department for potential antitrust violations. greptile funding news: the ai-driven code review startup is raising a $…

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EP-321 : Solano Foundry’s Vision for Utopia 🌆, Openai’s Chatgpt Upgrade 🤖, Zuckerberg Settles Cambridge Analytica Lawsuit ⚖️ 2:57

3M ago2:57

2:57

welcome to echo-pod's tech briefing for friday, july 18th! today's episode covers transformative announcements in manufacturing, ai, and sustainability: solano foundry announcement: california forever reveals plans for a massive tech manufacturing park spanning 2,100 acres and 40 million square feet of advanced manufacturing space, aimed at attract…

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EP-320 : Elon Musk’s Xai Under Fire ⚠️, Scale Ai Workforce Cuts 📉, Quantum Computing Breakthroughs in India 🇮🇳 2:50

3M ago2:50

2:50

welcome to echo-pod's tech briefing for thursday, july 17th! here’s what we’re covering in today’s episode: concerns over xai's safety culture: leading ai safety researchers label elon musk's startup "reckless" after its chatbot grok made antisemitic remarks and may incorporate musk's political views in its responses. scale ai workforce reduction: …

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Best Hits: Why Leaders Must Become Developers of Talent 18:21

3M ago18:21

18:21

Note: This is a replay episode of one of our most popular episodes of 2025 In this solo episode of The Edge of Work podcast, host Al Dea introduces a new approach to leadership: becoming developers of talent. Al explores how managers and leaders can embrace their roles in fostering employee growth and development in the day-to-day workflow, beyond …

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Episode 1 - Jerry Wong 20:29

3M ago20:29

20:29

In our debut episode of The Honor Roll, we are excited to be joined by Jerry Wong, ServiceNow Rising Star and MVP. Jerry works as a Product Owner at the University of Birmingham. Join us as we chat with Jerry through his career journey and how he became an integral part of our ServiceNow Community. Find Jerry at the following places: Youtube Channe…

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EP-318 : Venture Capital Innovations 💰, Cybersecurity Breach Shakes Healthcare 🏥, Meta’s Ai Model Shift 🔍 2:48

3M ago2:48

2:48

welcome to echo-pod's tech briefing for tuesday, july 15th! join us as we explore today's key tech events: brian singerman's gpx fund: uncovering a new venture capital fund aimed at raising over $500 million. this fund will allocate 20% of its capital to emerging venture capitalists and support pre-seed and seed-stage startups. episource data breac…

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The great CRM unbundling: Do we even need one system to rule them all? 24:21

3M ago24:21

24:21

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem? ❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it st…

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EP-317 : Meta Acquires Play Ai 🎤, Musk’s $2b Investment in Xai 🚀, Risks of Ai Therapy Chatbots 🧠 3:00

3M ago3:00

3:00

welcome to echo-pod's tech briefing for monday, july 14th! in today's episode, we cover significant developments in the tech world: meta acquires play ai: the tech giant confirms the acquisition of play ai, enhancing its capabilities in ai-generated voices and audio content. spacex invests in xai: spacex plans to invest $2 billion in elon musk's ai…

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Behind every click is a human: an interview with former Global Head of Digital for the Virgin Group 38:21

3M ago38:21

38:21

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. Drawing on stories from his time launching Virgin Am…

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EP-316 : Ai Avatars for Refugee Awareness 🌍, Marc Andreessen’s University Critique 🎓, Linda Yaccarino’s Departure from X 🚀 2:44

3M ago2:44

2:44

welcome to echo-pod's tech briefing for sunday, july 13th! today, we explore a range of pressing tech topics: un's ai-powered avatars: introduction of two avatars, amina and abdalla, aimed at educating users about refugee issues, amid concerns over platform registration issues. marc andreessen's critiques: venture capitalist expresses bold opinions…

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EP-315 : Openai’s Ai Model Delay ⏳, Tesla Eyes Indian Market 🇮🇳, Firefly Aerospace Ipo News 🚀 2:59

3M ago2:59

2:59

welcome to echo-pod's tech briefing for saturday, july 12th! join us as we explore today's standout topics in technology: openai's ai model delay: ceo sam altman announces indefinite postponement of the highly anticipated ai model release to ensure thorough safety testing amidst increasing competition. tesla's entry into india: tesla prepares to op…

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EP-314 : Aws Ai Agent Marketplace Launch 🚀, Nvidia’s Strategic Chip Move 🇨🇳, Tesla’s Robotaxi Expansion 🚖 2:45

3M ago2:45

2:45

welcome to echo-pod's tech briefing for friday, july 11th! today we dive into some exciting developments in the tech world: amazon web services ai agent marketplace: launching next week in new york city, this marketplace will allow startups to offer ai agents directly to aws customers, potentially transforming the ai agent landscape. nvidia's new a…