Best C3 AI Podcasts (2025)

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Lauren's Crash Course on Content Creation 38:59

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1d ago38:59

38:59

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content. ⏱️ Timestamps 00:00 Introducti…

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The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent 17:07

3d ago17:07

17:07

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors. In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From empl…

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Unlocking Connection: Shelley Doyle Discusses Hybrid Leadership 30:44

7d ago30:44

30:44

Shelley Doyle is a Social Wealth Strategist and a Master's student at Royal Roads University, researching the social connection habits of hybrid leaders, and facilitating an 8-week social intervention program. With over 20 years in professional communications working and studying across three continents, Shelley now works with leaders, founders and…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

9d ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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Fore! Mindset Shifts That’ll Change Your Game 22:34

18d ago22:34

22:34

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas …

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

23d ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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James German: Problem-Solving through Einstein Lenses and a New Perspective on AI Ethics 46:39

23d ago46:39

46:39

“We go to others for advice, because other people don’t share our blind spots.” A simple statement from Hersh's interview with AI ethicist, author, and consultant James German, and this premise is at the heart of “MDGP,” the "hero-making" framework he created to help leaders train and utilize AI in the service of their organization. LinkedIn: www.L…

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Understanding Agentic AI with Rita Castillo 27:17

24d ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Revolutionizing Health with Clean Air and Water: Meet Michael Dillon 32:15

30d ago32:15

32:15

Michael Dillon has built a company dedicated to enhancing well-being through the most essential elements of life. His mission is to show how clean air and pure water can transform health and unlock the body’s natural ability to restore balance. Mike is also the Vice President of SELF Wellness in Boynton Beach, Florida, a center focused on holistic …

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C3 and the Future of Mobile on ServiceNow with David Murch 44:57

1M ago44:57

44:57

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mo…

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GenAI: Hype, Hope, Happening, or Here to Stay? 26:59

1M ago26:59

26:59

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy…

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Clarity, Confidence, Consistency: The C3 Method for Success with Michael Blunt 27:32

1M ago27:32

27:32

Michael is an executive mindset coach and former marketing executive dedicated to helping entrepreneurs and business owners unlock their potential by overcoming the limiting beliefs that stand between them and their goals. With over a decade of experience, he has worked with more than 100 CEOs, entrepreneurs, athletes, and business leaders, guiding…

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The great CRM unbundling: Do we even need one system to rule them all? 24:21

2M ago24:21

24:21

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem? ❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it st…

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Behind every click is a human: an interview with former Global Head of Digital for the Virgin Group 38:21

2M ago38:21

38:21

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. Drawing on stories from his time launching Virgin Am…

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ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

2M ago17:38

17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…

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Tattoo Tales: Thinking and Inking with Mark Nara 36:33

2M ago36:33

36:33

Mark offers a deeply spiritual and innovative approach to tattooing. With over 15 years of experience, he has dedicated his career to redefining tattoos as a sacred and transformative practice. Drawing from both contemporary training and traditional indigenous guidance, Mark integrates ancient wisdom into a modern context, making it accessible to t…

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Are We Still Ignoring The People Part? 23:49

2M ago23:49

23:49

PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong! Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital. Expect: 👩‍💻 A reality check on tech-led change 🧠 Why underst…

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What to Expect at CreatorCon India with Mark Obee 29:36

2M ago29:36

29:36

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can g…

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Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

2M ago25:39

25:39

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating A…

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Balancing the Scales: Law, Humor, and Humanity with Andy J. Semotiuk 40:04

2M ago40:04

40:04

Andy Semotiuk is a U.S. and Canadian immigration attorney and member of the New York and California bars in the U.S. and Ontario and B.C. bars in Canada. He has practiced law in Los Angeles for ten years and in New York for five years. A former U.N. Correspondent stationed in New York, Andy has been a Forbes contributor for ten years and his articl…

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12 Minutes to Transformation with Jennifer Takagi 24:25

3M ago24:25

24:25

Jennifer, The 12-Minute Success Coach and Certified High Performance Coach, empowers women to unlock their purpose by trusting their intuition, releasing emotional blocks, and gaining clarity to achieve their next level of success. Using multiple modalities, she helps clients break through limitations and pursue their dreams in simple, 12-minute in…

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Build Agents Have Entered the Chat! 47:45

3M ago47:45

47:45

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune i…

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InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

3M ago26:32

26:32

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduc…

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Agentic AI workflows for AIOps 16:35

3M ago16:35

16:35

In this episode, we explore the transformative impact of agentic AI frameworks on IT operations and AIOps with Rani Tzur, Director Product Management. Discover how agentic AI can enhance decision-making, automate tasks, and improve efficiency in IT management during issue triaging and investigation. See omnystudio.com/listener for privacy informati…

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The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

4M ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often fail…

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Unleashing Creativity Through Play: Insights from Dinalynn Rosenbush 13:14

4M ago13:14

13:14

Dinalynn Rosenbush is a Consultant and Parenting Coach, Speaker, 30-year public school Speech Language Pathologist, international best-selling Author, and Creator/Host of the Top 1.5% podcast: The Language of Play. Dinalynn helps parents understand how children communicate so they can connect more deeply with their children. She gives practical, da…

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Developer Advocate Double Feature! 49:44

4M ago49:44

49:44

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Be…

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Overcoming Chronic Illness: Olivier Mankondo's Plant-Based Transformation 28:21

4M ago28:21

28:21

Olivier Mankondo is a speaker, author, and weight loss and wellness coach with a passion for helping people achieve optimal health. Olivier has been able to lose 35Kgs(5 ½ stone or 77 Lbs) in 9 months, reverse all his chronic diseases, and slow down quite dramatically his ageing process after adopting a plant-based nutrition. Since 2016, Olivier ha…

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The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

4M ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

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Heal Yourself: A Discussion with 'America in Therapy' Author Phyllis Leavitt 39:18

5M ago39:18

39:18

Phyllis Leavitt has a Masters’ Degree in Psychology and Counseling from Antioch University. She co-directed the Parents United sexual abuse treatment program in Santa Fe, New Mexico for two years and then went into private practice full time. Phyllis has treated children, families, couples, and individual adults for 34 years, and has worked extensi…

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Accenture's Approach to AIOps & GenAI 17:26

5M ago17:26

17:26

Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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Bridging the Gap - How Accessibility and Usability Work Together 25:12

5M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

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RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

5M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

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Breaking the Autism Stigma: A Conversation with Sam Mitchell 18:10

5M ago18:10

18:10

Sam Mitchell is the host of the successful podcast Autism Rocks and Rolls, where he shares his journey as an autistic entrepreneur, speaker, and advocate. His show has featured renowned guests like NASCAR’s Armani Williams, American Idol’s James Durbin, autism activist Dr. Temple Grandin, and WWE legend Mick Foley. Sam’s mission is to break stereot…

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Leap into the automation future: How GenAI is enabling self-healing IT 16:27

5M ago16:27

16:27

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale. See omnystudi…

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ASDA's Digital Transformation & Retail Innovation with Rob Barnes 28:48

5M ago28:48

28:48

In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey. Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Sp…

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ServiceNow's agentic AI framework explained: What you need to know 15:46

6M ago15:46

15:46

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.com See omnystudio…

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Understanding Accessibility Compliance with Alaina Beaver 29:17

6M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

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Wisdom Beyond Weights: Delving into Chris Terzakos’ Life Lessons 26:32

6M ago26:32

26:32

Chris Terzakos is an entrepreneur, self-healing coach, and the author of three books: Hernia Without Surgery, Natural Testosterone After 60 and Belonging to Yourself. As he tells Hersh in their conversation, he was spurred to write the books after rejecting commonly held beliefs about medical and health challenges. Chris has been an active athlete …

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Customer Excellence in Action: Driving Value and Belonging at Scale 30:10

6M ago30:10

30:10

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million bus…

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Are We Conscious? Monica Bermudez on Quantum Energy and Awakening 38:07

6M ago38:07

38:07

"When I met Monica on the Podcasters Cruise last year, we had the most awesome conversation about life on Earth and beyond," says Hersh. "I made a point of inviting her on TTF asap so we could share the experience with our audience!" Monica Bermudez is a #1 international bestselling author of Cracking the Sacred Heart Code: A Channeled Alchemical F…

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Creating an agentic AI framework for observability 13:04

6M ago13:04

13:04

In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can interact to solve specific use cases. Reach out to us if you have questions. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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Creating Multimedia Content at Scale with AI 15:30

6M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

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Decorated Army Veteran Jeff Frazier's Mission: Improve Quality of Life in Haiti 31:11

6M ago31:11

31:11

Jeff is a decorated Army veteran, a husband and the father of ten beautiful children. He is the founder (now board member) of a $1B+ global clinical research technology company and has served as a founder or leader within several Haiti based NGOs that have driven measurable progress in Haiti. Jeff’s first experience working in Haiti was fighting ch…

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Empathy in Action - Building Accessibility at ServiceNow 29:20

7M ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…

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Making Workflows Better with Process Mining 34:54

7M ago34:54

34:54

In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow. Dan and Damian break down how process m…

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Mislabeled: Ryan DeLena Skis the Slopes of Self-Perception 37:43

7M ago37:43

37:43

Ryan DeLena and his dad Rob join Hersh to talk about labels, limits, and the true realization of potential on this episode of Truth Tastes Funny. When Ryan DeLena was five years old, he was placed in a therapeutic school that relied on detrimental methods of behavior modification such as physical restraint. He was heavily medicated and four years l…

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From Finance to Funny: Jim Flynn on Life, and it's Not Brain Surgery 28:21

7M ago28:21

28:21

Jim Flynn shares his remarkable journey from the finance world to becoming a successful author. Following a life-altering brain surgery, Jim found a new perspective and direction in life, leading him to write bestsellers. The conversation delves into his influences, decisions, and the intersection of finance and writing. Jim and Hersh discuss their…

1
The Humanities and Technology 33:14

7M ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…

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What Is Agentic AI and Why Should I Care? 19:18

7M ago19:18

19:18

In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look…