Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
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Underwriting Automation Podcasts
Making Risk Flow is a podcast powered by Cytora. This insurance podcast is designed to bring clarity, know-how and inspiration in driving digital transformation for commercial insurers, paying particular attention to the automation of risk processing. This podcast, led by industry veteran Juan de Castro as well as insurance change-makers, will showcase their learnings, challenges and solutions that have, or haven’t, worked for them. If you are embarking on leading a transformational project ...
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The McKinsey on Insurance podcast features conversations with the leading thinkers in the global insurance industry. McKinsey partners and insurance executives discuss the challenges and opportunities insurance leaders are facing, featuring practical advice and inspirational ideas.
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Financial Forward with Jim McCarthy Explore the Future of Consumer Finance, Banking Regulation, and FinTech Innovation Financial Forward is the essential podcast for professionals in finance, compliance, and innovation. Hosted by Jim McCarthy, founding member of the CFPB and expert in regulatory risk management, each episode features in-depth conversations with leaders from banks, credit unions, fintech companies, and regulatory agencies. 🎯 What You’ll Learn: Consumer finance trends and poli ...
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Helping P&C insurers drive innovation and turn possibilities into realities.
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Hosted by NMI, this series brings our blogs and whitepapers to life with AI-generated podcasts, making it easier to explore the transformative power of embedded payments. Perfect for those who prefer listening over reading, these episodes break down key strategies that help drive growth for payments professionals, SaaS platforms and software providers. Each episode dives deep into critical topics, including: Technology Trends: Discover how cutting-edge innovations like embedded payments, AI ...
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Risk Scoring 101: Simplify Merchant Risk With Automated Underwriting
4:40
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Insuring Fraud at Signup: Sunil Madhu on AI Underwriting, Faster Approvals, and Claims in 30 Days
42:40
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42:40Send us a text Title: Insuring Fraud at Signup: Sunil Madhu on AI Underwriting, Faster Approvals, and Claims in 30 Days Guest: Sunil Madhu, Founder & CEO, Instnt (previously Founder & CEO, Socure) Length: ~41 minutes What This Episode Is About Most fraud tools try to detect risk. Instnt goes a step further: it underwrites onboarding fraud risk in r…
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5 Ways To Compete With the Biggest Payment Platforms
7:19
7:19
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Crebit: Cheaper, Faster Tuition Payments from Brazil/Mexico to U.S. Schools
15:49
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15:49Send us a text Episode summary Paying U.S. college tuition from abroad can be slow, expensive, and confusing. Crebit says it fixes that by letting families in Brazil and Mexico pay locally (PIX or bank transfer), converting funds to USD, and delivering a check directly to the school—positioning itself as a faster, lower-cost alternative to incumben…
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From Data to Decision | The AI-Driven Revolution in Commercial Underwriting
17:24
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17:24Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this special compilation episode of Making Risk Flow, host Juan de Castro revisits our conversations with industry leaders Carl Bach, Johan Slabbert, Bettina Dietsche, Cassandra Vukorep, and others to explore how digital …
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How Apple Pay Does More for Your Merchants in 2025
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Terry Buechner (AWS) on the hidden headwinds of insurance modernization
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36:32In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, talent gaps, and the demand for faster, more agile decision-making. Terry …
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Understanding the Reseller Model: A Complete Guide for Payments Companies
14:09
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Agentic AI is Reshaping Software Development and Payment Integration
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From Relevance to Resilience: Inside the Evolution of Modern Insurance | Jean-Jacques Henchoz, Brit Insurance
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28:18Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this episode of Making Risk Flow, host Juan de Castro is joined by Jean-Jacques Henchoz (JJ), Non Executive Director, Brit Insurance and a non executive director across the insurance value chain, to explore the future of …
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Modularity: The Importance of Payment Solutions That Scale With You
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Going Global: 5 Ways To Win With Cross-Border Payments
7:22
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Win More Merchants (and Revenue) With a Unified Merchant Experience
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Breaking Industry Silos: The Hidden Power of Standardised Data in Specialty | Bilge Mert, Brit Insurance
32:39
32:39
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32:39Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this episode of Making Risk Flow, host Juan de Castro speaks with Bilge Mert, Chief Technology and Transformation Officer at Brit Insurance, about what it takes to drive meaningful digital transformation in commercial ins…
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Sandbox Testing: The Secret to Smarter, Faster SaaS Payment Processing
13:35
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Contactless, Embedded, Effortless: Tap to Pay for SaaS Platforms
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The Decision Economy and the Power of Better Data with Peter Mansfield, Partner at Reynolds Porter Chamberlain
31:59
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31:59The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt …
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Building a $1.2B Underwriting Company with Risk Data Technology | Greg Hendrick, Vantage Risk Companies
39:09
39:09
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39:09Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this episode of Making Risk Flow, host Juan de Castro sits down with Greg Hendrick, CEO of Vantage Risk Companies, to unpack what it takes to build a modern underwriting company from the ground up, right in the middle of …
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From Data Chaos to Clarity with Louis DiModugno at Verisk on AI Governance and the Future of Insurance
31:46
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31:46In this Unstructured Unlocked episode, hosts Michelle Gouveia and Tom Wilde welcome back Louis DiModugno, now Global Chief Data Officer at Verisk, to discuss his shift from working within insurance carriers to serving them as a partner and vendor. Louis explains that his role focuses on helping carriers aggregate, normalize, and integrate data, ena…
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Smarter Mobile Payments: Where Tap to Pay Meets Dedicated Hardware
4:35
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The Kids Are in Business — And They Need Better Payment Systems
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Keynote Insights: What the Trump Administration Will Mean for Banking, Fintech & Innovation
17:34
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17:34Send us a text Episode Summary: In this special episode of Financial Forward, we present Jim McCarthy’s keynote address from FinovateSpring 2025, held in San Diego, California. With over three decades in banking and regulatory leadership, including pivotal roles at the FDIC and as a founding member of the CFPB, Jim shares a powerful perspective on …
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Speed, Scale & GenAI: How Specialty Insurers Are Rewiring Underwriting in 2025 | InsTech NYC
16:55
16:55
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16:55Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this panel episode of Making Risk Flow, host Juan de Castro dives into the transformative power of generative AI in insurance with three industry experts: Allison Thornicroft, VP and Business Solutions Lead at Arch Insura…
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The Payments CRM That Powers Smarter Merchant Management
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How to Build Enterprise-Scale Generative AI in Insurance with Vinod Srinivasan
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39:01In this episode of Unstructured Unlocked, Vinod Srinivasan unpacks what it takes for insurers to move beyond generative AI pilots and achieve enterprise-scale impact. He explores what he calls “a race to the starting posts,” outlining the foundational steps — from architecture and governance to cross-functional alignment — that separate real adopte…
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Offline Payments: An Important Backup When the Connection Drops
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Automated Residuals Management: How to Maximize Value in a Portfolio Buyout
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CFPB vs. FirstCash – Military Lending Enforcement & What Comes Next
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41:01Send us a text “FirstCash, the CFPB, and Military Lending Protections: A Follow-Up to Our Service Member Panel” Release Date: July 2025 🔍 Episode Overview In this special follow-up episode of Financial Forward, host Jim McCarthy revisits the critical topic of military financial protections in the wake of a major enforcement action by the Consumer F…
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From Automation to Agency: Indico Data Unveils the Future of Insurance with Agentic AI
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34:54The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. Join Indico Data and industry leaders for an inside look at the launch of the industry’s first Agentic Decisioning Platform: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across unde…
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4 Best Practices for Approaching Merchants
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3 Ways To Streamline Software Integration and Monetize Payments
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Prime Time for Everyone: How Merchants Can Ride the Prime Week Wave
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SCRA – Beyond the Uniform: Understanding the CFPB’s Growing Focus on Servicemember Financial Protections
1:01:20
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1:01:20Send us a text Recorded: Tuesday, July 1 | 1:00 PM CT Presented by: McCarthy Hatch 🎯 Episode Overview: As the Consumer Financial Protection Bureau (CFPB) sharpens its lens on how financial institutions serve military members and their families, this live panel explores the evolving regulatory landscape and the moral imperative to do better. We go b…
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ITIUSA25 - From Insurtech 2.0 to 3.0: What is the Future of Insurance? | Insurtech Insights Panel
35:13
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35:13Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. In this special panel edition recorded at the InsureTech Insights 2025 the panel, including Cytora's Head of North America Zaheer Hooda, have a forward-looking conversation on the evolution of the industry from InsurTech 2.0…
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Spreadsheets to APIs: Modernizing Underwriting for the Digital Age with Doug Loots, Global Chief Revenue Officer - Insurance, Coherent
29:11
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29:11In this episode of Unstructured Unlocked, Doug Loots, Global Chief Revenue Officer – Insurance at Coherent, joins us to explore the challenges and opportunities of modernizing underwriting. As insurers face growing complexity, tighter margins, and rising customer expectations, many still rely on spreadsheets and fragmented tools. Doug shares his pe…
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Fake Merchants, Real Losses: Identity Swap Merchant Fraud Explained
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Why Your Residuals Management Should Be Automated
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Reframing AI ROI and the Decision Era in Insurance with Tom Wilde and Michelle Gouveia
33:16
33:16
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33:16In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more co…
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How SaaS Platforms Can Streamline Merchant Account Management
8:59
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How SaaS Companies Can Unlock New Revenue With Payments
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AI Governance & Change Management in Financial Services
56:08
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56:08Send us a text “AI Governance & Change Management in Financial Services” Guest: Parijat Banerjee, Global Head of Financial Services at LatentView Analytics 🔗 Episode Summary In this episode of Financial Forward, host Jim McCarthy sits down with Parijat Banerjee, a leading expert in financial data analytics and the Global Head of Financial Services …
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Merchant Payouts: Ensuring a Smooth Flow of Funds for Your SaaS Platform
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Top 8 Benefits of Offering Tap to Pay to Your Merchants
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NMI Survey: Why SaaS Platforms Can’t Ignore the In-App Payment Shift
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Behind the Credit Curtain: Understanding Consumer Reporting with NCRA’s Eric Ellman
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48:57Send us a text Episode Title: Behind the Credit Curtain: Understanding Consumer Reporting with NCRA’s Eric Ellman Guest: Eric Ellman, President of the National Consumer Reporting Association (NCRA) Host: Jim McCarthy 🎙️ Episode Summary: In this episode of Financial Forward, host Jim McCarthy sits down with Eric Ellman, the newly appointed president…
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Understanding Level 2 & 3 Interchange Rates: An Essential Guide
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Enabling Payment Acceptance: A Must-Know Journey for Software Platforms
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Why Your Payment Flow Might Be Driving Users Away — and What To Do About It
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Practitioner’s Guide: The Blueprint for Risk Digitization POCs | Zaheer Hooda and Richard Lewis, Cytora
28:24
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28:24Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora. Welcome to Cytora’s Practitioner’s Guide, a new series from Making Risk Flow. In each episode, we sit down with experts from Cytora’s global team to explore practical strategies, real-world applications, and emerging insight…
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Reimagining the Future of Commercial Insurance with Thierry Daucourt, Former Head of P&C Commercial Lines
32:44
32:44
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32:44In episode 25 of Unstructured Unlocked, hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on …
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