Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
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Underwriting Automation Podcasts
The McKinsey on Insurance podcast features conversations with the leading thinkers in the global insurance industry. McKinsey partners and insurance executives discuss the challenges and opportunities insurance leaders are facing, featuring practical advice and inspirational ideas.
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Helping P&C insurers drive innovation and turn possibilities into realities.
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1
The Decision Economy and the Power of Better Data with Peter Mansfield, Partner at Reynolds Porter Chamberlain
31:59
31:59
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31:59The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt …
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From Data Chaos to Clarity with Louis DiModugno at Verisk on AI Governance and the Future of Insurance
31:46
31:46
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31:46In this Unstructured Unlocked episode, hosts Michelle Gouveia and Tom Wilde welcome back Louis DiModugno, now Global Chief Data Officer at Verisk, to discuss his shift from working within insurance carriers to serving them as a partner and vendor. Louis explains that his role focuses on helping carriers aggregate, normalize, and integrate data, ena…
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How to Build Enterprise-Scale Generative AI in Insurance with Vinod Srinivasan
39:01
39:01
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39:01In this episode of Unstructured Unlocked, Vinod Srinivasan unpacks what it takes for insurers to move beyond generative AI pilots and achieve enterprise-scale impact. He explores what he calls “a race to the starting posts,” outlining the foundational steps — from architecture and governance to cross-functional alignment — that separate real adopte…
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From Automation to Agency: Indico Data Unveils the Future of Insurance with Agentic AI
34:54
34:54
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34:54The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. Join Indico Data and industry leaders for an inside look at the launch of the industry’s first Agentic Decisioning Platform: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across unde…
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Spreadsheets to APIs: Modernizing Underwriting for the Digital Age with Doug Loots, Global Chief Revenue Officer - Insurance, Coherent
29:11
29:11
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29:11In this episode of Unstructured Unlocked, Doug Loots, Global Chief Revenue Officer – Insurance at Coherent, joins us to explore the challenges and opportunities of modernizing underwriting. As insurers face growing complexity, tighter margins, and rising customer expectations, many still rely on spreadsheets and fragmented tools. Doug shares his pe…
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Reframing AI ROI and the Decision Era in Insurance with Tom Wilde and Michelle Gouveia
33:16
33:16
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33:16In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more co…
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Reimagining the Future of Commercial Insurance with Thierry Daucourt, Former Head of P&C Commercial Lines
32:44
32:44
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32:44In episode 25 of Unstructured Unlocked, hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on …
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How to Leverage AI and Third-Party Data in Catastrophe Modeling with Matthew Grant of InsTech
28:08
28:08
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28:08In episode 24 of the Unstructured Unlocked podcast, hosts Tom Wilde and Michelle Gouveia sit down with Matthew Grant, founder of InsTech and a seasoned expert in catastrophe risk modeling. Together, they explore how third-party data and emerging technologies are reshaping how insurers assess and price risk. Matthew shares insights from his 25-year …
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Guidewire’s Laura Drabik on transforming underwriting with AI and smarter decision-making
17:47
17:47
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17:47In episode 23 of the Unstructured Unlocked podcast, Tom Wilde, CEO at Indico Data and Laura Drabik, Chief Evangelist at Guidewire Software, discuss how AI is changing the way insurers handle commercial lines underwriting. With growing pressure to reduce risks and costs, they explore how turning unstructured data into structured information can impr…
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2025 Digital Claims Disbursement Trends In our Season 6 finale, the co-founder and CEO of SnapRefund joins host Laura Drabik to discuss strategies for driving new efficiencies in claims workflows and enabling exciting new coverage models.By Guidewire
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How AI and automation are reshaping risk with Bryan O'Neal from Coherent and Alice Boreman from Ernst & Young
51:59
51:59
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51:59In episode 22 of the Unstructured Unlocked podcast, you'll hear from Tom Wilde, CEO of Indico Data, Bryan O’Neal, Head of Sales Engineering at Coherent, and Alice Boreman, Actuarial Transformation Partner at Ernst & Young, as they dive into how AI, automation, and better data are changing the game in underwriting and pricing for commercial P&C and …
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AI-Enhanced Decisioning in Commercial Lines Underwriting
20:08
20:08
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20:08AI-Enhanced Decisioning in Commercial Lines Underwriting The CEO of Indico Data shares strategies for leveraging agentic AI and other technologies to streamline underwriting workflows, reduce decision risk, and drive premium growth in 2025 and beyond.By Guidewire
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Modernizing Vehicle Claims Through Telematics
19:27
19:27
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19:27Modernizing Vehicle Claims Through Telematics The CEO of 2024 InsurPitch Dublin-winning insurtech Xtract shares insights on leveraging telematics to accelerate and optimize claims processing while boosting customer satisfaction and loyalty.By Guidewire
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Harnessing Generative AI for Innovation in Insurance with David Moorhead, Insurance Executive - Consulting at Ernest & Young
41:49
41:49
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41:49Generative AI is reshaping industries, and insurance is no exception. This rapidly evolving technology promises to revolutionize underwriting, claims processing, customer service, and beyond—offering insurers unprecedented efficiency and decision-making power. But how should companies adopt generative AI, and what challenges do they need to address…
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Automation for Large-Scale Contents Claims Events
20:58
20:58
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20:58Automation for Large-Scale Contents Claims Events The CEO of Sweden-based insurtech Upptec discusses modern contents claims automation capable of handling large catastrophes while reducing costs, detecting fraud & optimizing outcomes for claimants and carriers alike.By Guidewire
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2025 Claims Management Trends At a time when 87% of policyholders consider the claims experience as the key to whether they stay with a carrier, the co-founder of insurtech Codafication shares strategies for unlocking better expense ratios through optimized claims fulfillment.By Guidewire
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Risk Analysis for New Technology and Change Management in Insurance with Tami Pantzke, Former Senior Vice President Operations, Gallagher Re
30:27
30:27
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30:27In episode 20 of Unstructured Unlocked podcast, Tami Pantzke, a seasoned reinsurance executive with over 30 years of experience, shared invaluable insights on evaluating and implementing new technologies in insurance. Drawing on her time as Senior Vice President of Operations at Gallagher and her expertise in operations and technology transitions, …
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The Future of Insuring Autonomous Mobility
22:53
22:53
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22:53The Future of Insuring Autonomous Mobility The National Insurance Sector Technology and Operations Leader at Deloitte shares insights into strategies for adapting and seizing new opportunities as autonomous mobility picks up speed.By Guidewire
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Building the Climate-Proof Carrier The CEO of Guidewire InsurPitch 2024 competition-winning insurtech Faura shares strategies for leveraging property and risk data to build resilience and boost profitability amid rising climate risks.By Guidewire
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AI-Enabled Innovation in Commercial Lines
22:30
22:30
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22:30AI-Enabled Innovation in Commercial Lines The Chief Information Officer of Ascot Group Insurance discusses opportunities to seize, and pitfalls to avoid, when leveraging AI to drive commercial lines innovation in 2025 and beyond.By Guidewire
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Navigating AI Adoption in Insurance and Harnessing Generative AI for Growth with Rory Yates, Chief Strategy Officer at EIS Ltd
31:39
31:39
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31:39In this episode, Tom Wilde, CEO at Indico Data, and Michelle Gouveia, VP at Sandbox Insurtech Ventures, join Rory Yates, Chief Strategy Officer at EIS Ltd to discuss navigating AI adoption in insurance and harnessing generative AI for growth.By Indico Data
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The Power of Ecosystems in Commercial Lines Transformation
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20:45
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20:45The Power of Ecosystems in Commercial Lines Transformation The former SVP and Head of Innovation at AXA XL shares success strategies for commercial lines looking to turn risk management into a growth engine through robust data and technology ecosystems.By Guidewire
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1
AI in Revolutionizing Data Processing with Peter Mansfield, Partner at Reynolds Porter Chamberlain
31:59
31:59
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31:59In this episode, Tom sits down with Peter Mansfield, Partner at Reynolds Porter Chamberlain and host of Insurance Covered podcast, to discuss the role of AI in revolutionising data processing and making data more useable and accessible and the need for insurers to leverage better data for competitive advantage.…
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Top Insurtech Trends for 2025 The CEO of Insurtech Australia discusses fostering innovation in one of the fastest-growing insurtech sectors in the world—and navigating the top trends shaping insurtech in the year ahead.By Guidewire
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Combining AI & Empathy to Optimize Claims Outcomes
21:15
21:15
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21:15Combining AI & Empathy to Optimize Claims Outcomes The CEO of CLARA Analytics shares key learnings about leveraging the power of AI and human empathy to reduce operating costs and achieve optimal claims outcomes for carriers, customers—and claimants.By Guidewire
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1
2025 Technology Trends in Workers Compensation
20:05
20:05
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20:052025 Technology Trends in Workers Compensation With Workers Compensation carriers facing medical inflation, an aging workforce, new competition, and more, we look at key technology trends for overcoming these challenges and achieving profitable growth.By Guidewire
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Predictive Analytics and Climate Risk: Aon’s Sam Worthington on Data-Driven Insights
28:53
28:53
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28:53Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 17 of Unstructured Unlocked with Sam Worthington, Managing Director P&C Technology, Aon.By Indico Data
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Season 6 Premiere: 2025 Technology Trends in P&C Insurance
30:56
30:56
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30:56Season 6 Premiere: 2025 Technology Trends in P&C Insurance The Internet of Things. AI. Quantum computing. ACORD CEO Bill Pieroni shares research on key technology trends reshaping the global P&C insurance industry in the year—and the decade—ahead.By Guidewire
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Unstructured Unlocked season 2 episode 16 with Bill Devine, Former Travelers Insurance VP
43:04
43:04
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43:04Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 16 of Unstructured Unlocked with Bill Devine, Former Travelers Insurance VP.By Indico Data
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Unstructured Unlocked season 2 episode 15 with Ian Thompson, Global Insurance and Claims Expert
28:04
28:04
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28:04Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 15 of Unstructured Unlocked with Ian Thompson, Global Insurance and Claims Expert.By Indico Data
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Special Episode: 2024’s Top Soundbites on P&C Innovation
40:01
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40:01Special Episode: 2024’s Top Soundbites on P&C Innovation From embedded insurance to the future of mobility to AI and beyond, we’ve collected the best insights on driving innovation in P&C insurance from industry leaders and luminaries who appeared as guests of InsurTalk in 2024. It’s an excellent way to hit replay on the forces that challenged the …
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Unstructured Unlocked season 2 episode 14 with Louis DiModugno, Chief Data Officer at Verisk
31:46
31:46
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31:46Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 14 of Unstructured Unlocked with Louis DiModugno, Global Chief Data Officer at Verisk.By Indico Data
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Vince Tizzio on resilience and responsible leadership
11:08
11:08
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11:08Vince Tizzio, president and CEO of AXIS Capital, shares how he has helped the company evolve while keeping customers, employees, and stakeholders in mind. As one of the oldest industries, insurance has evolved significantly since its inception and grown to include new, niche offerings. Throughout Vince Tizzio’s long career in insurance, he has deve…
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See www.mckinsey.com/privacy-policy for privacy informationBy McKinsey Insurance
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Unstructured Unlocked season 2 episode 13 with James Wright, Head of Technology at Beazley Digital
43:25
43:25
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43:25Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 13 of Unstructured Unlocked with James Wright, Head of Technology at Beazley Digital.By Indico Data
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Unstructured Unlocked season 2 episode 12 with Wendi Bukowitz, Director of Strategic Innovation at The Cincinnati Insurance Companies
37:16
37:16
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37:16Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 12 of Unstructured Unlocked with Wendi Bukowitz, Director of Strategic Innovation at The Cincinnati Insurance Companies.By Indico Data
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Unstructured Unlocked season 2 episode 11 with Rick Russell, retired VP of Chubb and Underwriting Director of Nationwide
29:24
29:24
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29:24Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 11 of Unstructured Unlocked with Rick Russell, retired VP of Chubb and Underwriting Director of Nationwide.By Indico Data
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Unstructured Unlocked season 2 episode 10 with Andrew Carr, Co-founder and Chief Scientist at Cartwheel
29:35
29:35
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29:35Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 10 of Unstructured Unlocked with Andrew Carr, Co-founder and Chief Scientist at Cartwheel.By Indico Data
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Unstructured Unlocked season 2 episode 9 with Parul Kaul-Green, Strategic C-Suite Leader and Former Chief Digital Strategy Officer at Liberty Specialty Markets
31:33
31:33
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31:33Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 9 of Unstructured Unlocked withParul Kaul-Green, Strategic C-Suite Leader and Former Chief Digital Strategy Officer at Liberty Specialty MarketsBy Indico Data
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Unstructured Unlocked season 2 episode 8, the best of 2024 so far
35:59
35:59
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35:59Join us for a special episode of Unstructured Unlocked as we look back at the highlights of 2024! With new co-host Indico Data CEO Tom Wilde joining Michelle Gouveia, VP at Sandbox Insurtech Ventures, we've had fascinating conversations across 16 episodes and reached over 1,300 listeners. Relive the best moments from our incredible guests who share…
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Reimagining insurance with a comprehensive approach to gen AI
17:56
17:56
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17:56Insurance companies are at an inflection point with their generative AI use cases. Three McKinsey partners discuss the value of combining generative AI with other technologies. See www.mckinsey.com/privacy-policy for privacy informationBy McKinsey Insurance
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Shiny objects: Insurance productivity in the era of AI and automation
12:23
12:23
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12:23While AI and generative AI may enable a new age of productivity, redesigning end-to-end processes and using traditional optimization methods can lay the foundation for transformation. See www.mckinsey.com/privacy-policy for privacy informationBy McKinsey Insurance
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Unstructured Unlocked season 2 episode 7 with Bill Costa, Insurtech Executive and Consultant
30:42
30:42
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30:42Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 7 of Unstructured Unlocked with Bill Costa, Insurtech Executive and ConsultantBy Indico Data
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Unstructured Unlocked season 2 episode 6 with Silvia Signoretti of Swiss InsurTech Hub and Naveen Dhar of Microsoft
44:15
44:15
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44:15Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 6 of Unstructured Unlocked with Silvia Signoretti of Swiss InsurTech Hub and Naveen Dhar of Microsoft.By Indico Data
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Unstructured Unlocked season 2 episode 5 with Farooq Sheikh, Global Head of Banking at Unqork
40:08
40:08
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40:08Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 5 of Unstructured Unlocked with Farooq Sheikh, Global Head of Banking at UnqorkBy Indico Data
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Special Episode: Top P&C Soundbites on Generative AI
29:26
29:26
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29:26Special Episode: Top P&C Soundbites on Generative AI We took top insights on generative AI from insurance industry leaders who appeared as guests during the first half of the year—and packaged them into a single "best-of" episode. From the most compelling GenAI use cases to strategies for mitigating AI hallucinations to the dangers of GenAI-enabled…
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Unstructured Unlocked season 2 episode 4 with Chris Payne, Partner at EY
37:39
37:39
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37:39Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 4 of Unstructured Unlocked with Chris Payne, Partner at EY.By Indico Data
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Unstructured Unlocked season 2 episode 3 with Kelly Cusick, Managing Director at Deloitte
36:36
36:36
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36:36Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 3 of Unstructured Unlocked with Kelly Cusick, Managing Director at Deloitte.By Indico Data
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Enhancing customer experience in an evolving mobility ecosystem
8:59
8:59
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8:59Toyota Insurance President and COO Robert Spencer shares his views on how OEMs and insurers can partner to enhance customer experience as the mobility ecosystem evolves. See www.mckinsey.com/privacy-policy for privacy informationBy McKinsey Insurance
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Unstructured Unlocked season 2 episode 2 with Asif Mahammad Syed, Vice President, Data Strategy at Hartford Steam Boiler
37:12
37:12
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37:12Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 2 of Unstructured Unlocked with Asif Mahammad Syed, Vice President, Data Strategy at Hartford Steam Boiler.By Indico Data
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