Best Ucaas Podcasts (2026)

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Scaling Microsoft Copilot Adoption 22,000 Diverse Users at Centrica 34:49

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2d ago34:49

34:49

Bill Compton, Head of Digital Adoption at Centrica, shares how he's driven Microsoft Copilot adoption across a diverse 22,000-person organisation—from field engineers to call centre agents to knowledge workers. Building a strong digital champions network through gamification and peer-led change Leveraging the included Copilot Chat to build AI liter…

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Microsoft Teams Monthly Update - December 2025 14:35

6d ago14:35

14:35

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for December 2025. Many thanks to AudioCodes for their continued support. PowerPoint Deck Anthropic models on by default in Microsoft 365 Copilot GPT-5.2 in Microsoft 365 Copilot Microsoft Copilot Roadmap Agentic AI Foundation Microsof…

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Copilot and Agent Adoption in the Big Four Professional Services Firms 32:25

9d ago32:25

32:25

Mo Khalifa, AI Workforce Specialist at Microsoft, discusses enterprise AI adoption, agent workflows, and Microsoft Copilot strategies with the Big Four professional services firms. • Personal productivity with Copilot: morning briefings, email summaries, and building the habit of AI-first workflows • Creating custom agents with Copilot Studio to ma…

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From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing 28:29

14d ago28:29

28:29

Richard Sewell, IT Manager, at the Chartered Institute of Housing discusses the organisation's decade-long telephony transformation, from traditional PBX through hosted VoIP to Microsoft Teams with Voca contact centre. • The journey from restrictive on-premises PBX systems to flexible cloud-based solutions • Challenges of hot-desking with legacy sy…

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Working from Sea: Virgin Voyages Transforms Remote Work 21:18

16d ago21:18

21:18

Nirmal Saverimuttu, CEO, at Virgin Voyages, and Michael Levy, CEO, at Numonix, discuss how Virgin Voyages is pioneering the work from sea movement with unlimited Wi-Fi and innovative remote work packages. Virgin Voyages' unique approach to crises —boutique hotel experience, no kids, free Wi-Fi, and no nickel-and-diming How Richard Branson's vision …

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AI, Fraud & the CTO: Navigating Counterparty Risk 28:11

21d ago28:11

28:11

Host Felicia King weaves a sharp, personal narrative that ties together AI, fraud, vendor selection, and the critical role of a competent CTO. With candid anecdotes and hard-earned lessons, she explains why tightly-scoped AI — used by skilled experts with robust governance — can feel like a $150K colleague, and why poorly governed AI or flashy vend…

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What Cisco Rooms bring to Microsoft Teams Rooms 33:05

29d ago33:05

33:05

Tom Richards, Senior Director, Strategy and Planning at Cisco, discusses the evolution of the Cisco and Microsoft partnership and how Cisco Microsoft Teams Rooms brings enterprise-grade management, AI capabilities, and multi-platform flexibility to Microsoft Teams Rooms. • How Cisco and Microsoft moved from competition to collaboration, delivering …

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Telcos Moving Into AI With Microsoft Teams and Copilot With Rick Garcia 27:07

1M ago27:07

27:07

Rick Garcia, EVP Product & Marketing at Momentum, discusses moving from simple workflows to AI‑assisted experiences in the Microsoft stack, from SMS agents to contextual insights across Teams data. Find out how ideas proven in tools can translate into Outlook, Power Automate and Copilot, and what's next as Microsoft brings advanced AI capabilities …

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Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025 22:13

1M ago22:13

22:13

Ilya Bukshteyn, Corporate Vice President for Microsoft Teams Calling Devices and Premium experiences, and Irena Andonova, who leads the Teams devices product team, discuss the latest in Microsoft Teams and AI Powered Workplace from Microsoft Ignite 2025. “Secure, Simple, Smart” - URL protection, domain impersonation detection, and simplified thread…

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Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center 31:00

1M ago31:00

31:00

Listen to Sean Gilmour, Principal Product Manager Lead for Advance Calling - Microsoft Teams, and Pratichi Dash, Product Manager - Dynamics 365 Contact Center Voice and Conversational AI , explain Teams Phone Extensibility (TPE), Unify and how they enable a single, unified phone system across UCaaS and CCaaS. • What TPE is, how it works with Azure …

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Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption 28:03

1M ago28:03

28:03

Gareth Bleasdale, Senior GTM Manager: Modern Work and AI at Microsoft, explains what Copilot Chat is, how it differs from consumer AI, and practical steps to adopt it safely across your organisation. What’s included in the free Copilot Chat with Entra accounts Security and governance: enterprise protections, encrypted web queries, audit and e‑disco…

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Microsoft Teams Monthly Update - November 2025 14:46

2M ago14:46

14:46

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for November 2025. Many thanks to Landis for their continued support. PowerPoint Deck Microsoft-OpenAI Partnership Changes Microsoft Earnings Numbers (FY26 Q1) Teams Mode for Microsoft 365 Copilot Teams Channel Agents Teams Chat with A…

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Making Microsoft Teams Great on Mac, iPad and iPhone with Microsoft Engineering 41:26

2M ago41:26

41:26

Hari Krishna Reddy Juturu, Partner Group Engineering Manager, and Avinash Prasad, Partner Director of Engineering, both at Microsoft, talk through the importance of the Apple Platforms, user experience and new features. How the team “sim‑ships” features across platforms while embracing earned, Mac‑native integrations like Menu Bar Extras, AirPods s…

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MISAC Connect Audio: Weekly Report — Episode #3 | Post-Conference Wrap-Up 22:01

2M ago22:01

22:01

This episode of MISAC Connect Audio, hosted by Allen Hammond, provides a post-conference wrap-up and a weekly digest of MISAC Matter Highlights. It includes shout-outs to the conference committee, recognition of award recipients, and discussions on upcoming educational opportunities and hot topics from the MISAC Connect Forum. Chapters 00:00 Openin…

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Choose Competence, Not Cheap: Smart Vendor Selection for Leaders 28:14

2M ago28:14

28:14

On this episode of Breakfast Bytes, Felicia King tells the story of how simple, everyday choices—like a tax method or an internet contract—become high-stakes business decisions. Through vivid examples about mileage rates, S‑corp elections, and a seven‑year ISP contract that could cost tens of thousands, she reveals how knowledge turns ambiguity int…

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The Importance of Standardisation: Rolling out Microsoft Teams Rooms to 450 Rooms Globally 31:36

2M ago31:36

31:36

Andrew Liptrot, Service Owner for AV and Workplace Technology at Haleon, shares how a global estate is moving from traditional video rooms to Microsoft Teams Rooms with clear standards, fewer components, and stronger operations. Four room archetypes to match business outcomes: Meet, Create, Engage, and Influence Consolidation on a lean set of compo…

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The Future of Meeting Rooms — with Tormod Ree, Chief Product and Engineering Officer at Neat 25:16

2M ago25:16

25:16

In this episode, Tormod Ree, Chief Product and Engineering Officer at Neat, shares his view on where meeting room technology is heading and how Neat plans to differentiate while staying simple and reliable for customers. AI across the experience: device-side media understanding, and platform features will move meetings from basic framing to experie…

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BONUS EPISODE: Exploring UCaaS with Packet Fusion 53:29

3M ago53:29

53:29

BONUS PRE-CONFERENCE EPISODE In this conversation, Alex and Allen discuss the evolution and importance of Unified Communication as a Service (UCaaS) in the public sector. They explore the drivers for transitioning to UCaaS, the challenges faced by agencies with legacy systems, and the critical role of user adoption and change management in successf…

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Navigating VMware’s New Era: Guidance for Municipal IT Leaders with KIS 1:03:37

3M ago1:03:37

1:03:37

In this episode, Sean Canevaro and Matt Eickmann from KIS discuss VMware's current landscape and the impact of Broadcom's acquisition on licensing models. They explore the transition from perpetual to subscription models, the confusion it has caused among clients, and the importance of understanding the total cost of ownership. The conversation als…

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How Partners can Accelerate Copilot Success - Wesley Budd, Partner Solutions Architect at Microsoft 26:02

2M ago26:02

26:02

Wesley Budd, Partner Solutions Architect at Microsoft, explains how partners are driving real-world impact with Microsoft 365 Copilot. The role of partners in readiness, security, adoption and change Why agentathons are gaining traction and what they mean for Copilot Studio How partners are using AI Builder and Copilot Studio to build tailored solu…

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Exploring AI in Local Government with Ryen Nelsen 42:35

3M ago42:35

42:35

In this conversation, Ryen Nelsen, IT Security Manager for Mission Viejo, shares his journey in the field of AI and cybersecurity, discussing his role in local government and the importance of community engagement. He elaborates on the formation and objectives of the MISAC AI Task Force, highlighting promising applications of AI in local government…

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Microsoft Teams Monthly Update - October 2025 15:15

3M ago15:15

15:15

Microsoft Teams Monthly Update - October 2025 Copilot Chat (free) in Office Apps Unified Copilot Chat in Teams Agent Mode in Excel and Word Teams Channel Agents Anthropic Claude Models Come to Copilot Office Agent (Anthropic) Bring Consumer Copilot to Work? New Teams Features Teams Devices News Events Thanks to Neat, this month's benefactor, for yo…

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How IQVIA scaled 650 Microsoft Teams Rooms with Global Standards & Smart Operations 23:12

3M ago23:12

23:12

Andre Razzuri, Associate Director at IQVIA, explains how IQVIA rolled out Microsoft Teams Rooms to 650 rooms globally, creating standards and managing a global environment. Why IQVIA standardised on Lenovo Windows 11 MTRs for cost, supportability, remote management and user experience Deploying 200 rooms per year with a small core team through stri…

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The Truth About Cybersecurity Careers: Why Certifications and Degrees Aren't Enough 27:58

3M ago27:58

27:58

On this episode of Breakfast Bytes, Felicia King addresses the challenges and misconceptions surrounding careers in information technology and cybersecurity. Drawing on decades of experience interviewing hundreds of candidates, Felicia dispels common myths about what it takes to become employable in IT. Key Themes: Myth-Busting: Many believe that d…

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Meet Brad Walker - Pulling the Levers Behind MISAC's Curtain 42:58

3M ago42:58

42:58

In this conversation, Brad Walker, the Executive Director of MISAC, shares insights into his extensive career in association management, the evolution of MISAC, and the importance of engagement among members. He discusses the role of the Association Resource Center (ARC) in managing MISAC, the dynamics of the state board, and the growth of membersh…

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Microsoft Teams Rooms - How to Choose Beyond the Specs 43:55

3M ago43:55

43:55

Simon Dudley, independent consultant and with extensive former experience at Polycom, Lifesize, and Logitech, examines how customers, OEMs and resellers can navigate the increasingly commoditised video conferencing market. Simon and Tom discuss: • Why most video bars are “good enough” and what that means for differentiation • How ESG, financial tra…

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MISAC Connect Audio: Weekly Report — Episode #2 | Celebrating IT Professionals 50:02

3M ago50:02

50:02

In this episode of the Weekly Report, Allen Hammond discusses various topics relevant to the MISAC community, including technical challenges faced in podcasting, the importance of recognizing IT professionals, and the complexities of valuing municipal apps. He highlights community discussions on help desk policies, licensing issues with Broadcom VM…

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AI in Teams Devices: What’s New and What’s Next? Irena Andonova, Head of Product for Teams Devices 22:25

3M ago22:25

22:25

Irena Andonova, Head of Product for Teams Devices at Microsoft, discusses the evolution of Teams Rooms, Phones and Devices AI is transforming physical meeting spaces—supporting speaker attribution, voice isolation, and real-time summarisation, even in unscheduled in-person meetings. Voice and face enrolment enables accurate transcript attribution a…

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Microsoft Teams Monthly Update - September 12:54

3M ago12:54

12:54

Microsoft Teams Monthly Update - September 2025 Malicious URL Protection for Teams Improved Organization Chart in Profile Card Control External Access by Domain for Specific Users and Groups 5 Unify Certified Contact Centers New Teams Desk Phone Transfer UI Touch Console Support for MTRoW Boards Browser Support for MTRoW Boards Sales, Service, and …

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Telco Infrastructure Evolution - Automation, AI and Containerisation Explained 27:11

4M ago27:11

27:11

Matt Hurst, Senior Director of Strategic Business Architecture at Ribbon, joins Tom Arbuthnot to discuss the significant changes occurring in telco infrastructure with AI, analytics, and automation. Matt clearly explains how Automation, Containerisation and AI work and apply in telco and also large enterprise infrastructure. The telecommunications …

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Scaling M365 Copilot Adoption Across 20,000 Users 25:14

4M ago25:14

25:14

Tom Arbuthnot discusses Microsoft 365 Copilot adoption with Karoliina Kettukari, Head of Modern Work at OP Financial Group in Finland. OP Financial Group has licensed approximately half their workforce for M365 Copilot, with strong support from senior management and eager employee adoption. The organisation also utilises Copilot Chat for an additio…

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MSP vs MSSP: Why Outsourced Security Often Falls Short 28:05

4M ago28:05

28:05

In this episode of Breakfast Bytes, Felicia explained the key differences between Managed Service Providers and Managed Security Service Providers, emphasizing that organizations should prefer MSPs acting as their full internal IT departments for security functions unless they are the IT department and lack necessary technical skills. She highlight…

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AV, AI and Meeting Equity - Multi-Camera, Multi-Agent, Multi-AI with Bo Pintea 34:24

4M ago34:24

34:24

Bo Pintea from Huddly talks about the evolution of multi-camera setups and their role in creating more immersive and equitable meeting experiences. Bo shares insights from his Microsoft journey and current role at Huddly, covering: Why IP-based AV and edge AI are critical for scalable multi-camera deployments The science behind camera angles, spati…

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The Future of Converged Communications – Leon Wright, Global Lead at Microsoft 29:50

4M ago29:50

29:50

Leon Wright, Global Lead for Converged Communications at Microsoft, discusses how AI is transforming Teams Phone, telco partnerships and customer engagement. How AI is driving renewed interest in Teams Phone and enabling new productivity use cases The evolving roles of SIs and telcos in delivering scale and strategic value Why partners integrating …

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Microsoft Teams Desk Phones - AI Features and Roadmap 25:45

4M ago25:45

25:45

Prashi Badkur, Senior Product Manager Lead for Teams phone devices at Microsoft, talks about the evolving role of physical desk phones. Despite predictions that physical phones would disappear, there remains a strong demand for Teams phone devices across various industries, including healthcare, finance, and emergency services. Specific roles value…

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Inside the Microsoft Teams Technology Adoption Program (TAP) - Building in Quality 37:12

4M ago37:12

37:12

Alexander Ivanov, Senior Product Manager, Microsoft Teams explains how the Technology Adoption Programme (TAP) helps shape Microsoft Teams Android devices and drive quality. How TAP enables customers to test features early and influence product development The role of customer feedback in shaping Teams device experiences Why TAP is more than a prev…

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Microsoft Teams Update - August 2025 14:12

5M ago14:12

14:12

Microsoft Teams Monthly Update - August 2025 Microsoft Q4 2025 Earnings In-Car Teams Video Calls Trigger workflows using emoji reactions On-Behalf-Of Outbound Teams Phone Calls Change First Unify Certified Contact Center No more Paid Teams Metered APIs GPT-5 is here in M365 Copilot and more Summarise Email with Copilot Chat Improved M365 Copilot in…

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Microsoft Teams: From Slack Rival to AI for Work – Jim Gaynor, Directions on Microsoft 32:07

5M ago32:07

32:07

Jim Gaynor, Editorial Vice President at Directions on Microsoft, reflects on the evolution of Microsoft Teams and its shifting role in Microsoft’s strategy. How Teams evolved from a Slack competitor to a central productivity platform The impact of the pandemic on Teams adoption and scale Why Teams Premium is becoming the home for advanced features …

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Understanding AI Assisted Tech and the European Accessibility Act 26:59

5M ago26:59

26:59

Neil Milliken, Global Head of Accessibility at Atos, looks at how accessibility is evolving in the enterprise—driven by AI, inclusive design, and upcoming regulation. Neil shares insights from over two decades in assistive technology and accessibility, including how mainstream tools like Microsoft 365 are increasingly embedding features that benefi…

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AI Use Insights and the Dangers of UCaaS 28:33

5M ago28:33

28:33

Shift your perspective on AI as Felicia shares her insights on integrating artificial intelligence into daily life and business operations, highlighting the importance of risk management. Learn about the hidden dangers of AI, and gain practical guidance on ensuring your data's confidentiality and integrity. Dive into the realm of modern communicati…

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Scaling Partner Management of Teams Phone in SMB and Midmarket 25:30

5M ago25:30

25:30

Mark Herbert (https://www.linkedin.com/in/herbertmark/), co-founder of Call2Teams (at Qunifi, acquired by Dstny) and now launching Haptap Call Manager, explores how partners are enabling Microsoft Teams Phone for SMB and mid-market. Mark shares industry insights from his Teams journey and working with UCaaS vendors and partners to bridge SIP trunks…

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AI, AV, and the Evolving Role of the Integrator 24:11

5M ago24:11

24:11

Dave Hatz, VP of Machine Intelligence at CTI, a major AV integrator and events company, shares his journey from AV programming into AI leadership. How AI is reshaping the AV integrator’s role, from hardware-centric deployments to software-driven, experience-focused solutions The shift from complex, bespoke AV setups to scalable, software-upgradable…

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From the Air Force to City IT: Introducing Bayley Dycus 37:37

6M ago37:37

37:37

In this episode of MISAC Connect Audio, we welcome Bayley Dycus (City of San Ramon) as the newest host of our show and a member of the MISAC Communications Committee. We trace his 25‑year IT journey—from discovering networking in the U.S. Air Force through retail and state agencies to municipal service—and explore what drew him to public‑sector IT …

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Managing Microsoft Teams at Enterprise Scale 23:41

5M ago23:41

23:41

Callum Moore is an Enterprise Product Manager for Microsoft Teams at a global organisation supporting nearly 400,000 users. Drawing on his experience across professional services, healthcare, retail, and banking, Callum shares practical insights into managing Teams at scale. • Client Health and Admin Tools: New Teams Admin Center dashboards are ava…

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Microsoft Teams Update - July 2025 15:18

6M ago15:18

15:18

Microsoft Teams Monthly Update - July 2025 Microsoft FY26 Skype for Business Server Subscription Edition GA Summarise transferred calls in Teams with Copilot Teams client health dashboard Teams client Silent Test Calls Teams Rooms Pro Portal Al Researcher and Analyst Agents GA Real-time voice is coming in M365 Copilot Events Thanks to Pure IP, this…

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Microsoft's AI Shift and Fastest Ever Changes with Mary Jo Foley 29:36

6M ago29:36

29:36

Mary Jo Foley, celebrated tech journalist and current Editor in Chief at Directions on Microsoft, joins the podcast to delve into the rise of AI and Copilot at Microsoft and the ever-increasing pace of change. Mary Jo's journey from tech journalism to leading content strategy at Directions on Microsoft Insights into how enterprise organizations are…

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Unmasking the IT Assessment Myth: Why Most Are Just Sales Tools 28:22

6M ago28:22

28:22

In this episode of Breakfast Bytes, host Felicia King delves into the controversial world of IT assessments, often considered a deceptive sales tool rather than a vital business instrument. Drawing from years of experience, Felicia shares her insights into the improper paradigms surrounding assessments, highlighting how they frequently mislead busi…

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Operators Driving Customer Success - Colt and AudioCodes Live Platform strategic partnership 28:03

6M ago28:03

28:03

David Renfree, Manager of UC Sales Specialists at Colt Technology Services, and Jason Wyatt, EMEA Marketing Director at AudioCodes, discuss evolving operator services and how Colt is innovating in enterprise connectivity through their partnership with AudioCodes. Strategic Partnership: Colt utilizes AudioCodes Live Platform to enhance enterprise vo…

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Transforming Meeting Spaces with AI: The year ahead, Mehryn Corrigan, WW Channel Sales Teams Rooms 23:28

6M ago23:28

23:28

Mehryn Corrigan, Microsoft Global Channel Sales lead, Microsoft Teams Rooms, discusses the evolution of Teams Rooms and AI and the future of meeting spaces. AV and IT Convergence: Exploring the integration of AV and IT in meeting room setups and how partners are evolving their roles AI in Meeting Rooms: Enhancements such as speaker recognition, AI …

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Dan Root explains Barco's ClickShare Microsoft Teams strategy and why they chose MDEP 33:29

6M ago33:29

33:29

Dan Root of ClickShare by Barco offers insights into their new Microsoft Teams Rooms solutions and use of Microsoft Devices Ecosystem Platform ClickShare's new Android-based modular compute systems supporting Microsoft Teams Rooms and BYOD experiences How ClickShare integrates with existing ecosystems, providing flexibility and compatibility for di…