Microsoft Teams Desk Phones - AI Features and Roadmap

Microsoft Teams Insider

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10d ago 25:45

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Prashi Badkur, Senior Product Manager Lead for Teams phone devices at Microsoft, talks about the evolving role of physical desk phones.
Despite predictions that physical phones would disappear, there remains a strong demand for Teams phone devices across various industries, including healthcare, finance, and emergency services. Specific roles value the tactile buttons and instant functionality for high call volumes and efficiency.

AI features including Copilot-powered call summaries for transfers and voice commands for device navigation
Enhanced line key capabilities with remote configuration through Teams Admin Centre
Shared line features with LED indicators and custom ringtones for multi-store scenarios
Queues app now available on desk phones for agent opt-in/opt-out functionality
Contact management for common area phones allowing admins to preload emergency contacts
Microsoft Device Ecosystem Platform (MDEP) support for phones
Future roadmap

Thanks to Ribbon, this episode’s sponsor, for their continued support.

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