The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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Retail Customers Podcasts
Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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Sorry, Itās Discontinued takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this binge-worthy series is full of retail stories and insider perspectives from department stores. The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper ā into the real experiences ...
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Want a business that fills your soul AND your bank account? Retail Strategist Salena Knight, shares information, inspiration and interviews with business leaders, to help you create a more profitable, sustainable and dynamic retail or eCommerce business.
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Add To Cart is Australiaās leading eCommerce podcast Hosted by eCommerce expert Nathan Bush, this show express-delivers insights, strategies, and stories from the frontlines of online retail. Tune in every Monday for deep-dive interviews with eCommerce leaders, and every Friday for our signature 'Checkout' episodes - quick, actionable takes on whatās trending in eCommerce, retail, and digital marketing. If you're growing a Shopify store, leading a retail team, or just trying to stay one step ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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RETHINK Retail - the evolution of retail in todayās connected world. Join us as we explore the most recent trends and innovations in commerce.
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Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!
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Welcome to the Retail Gazette podcast. Each episode takes a deeper dive into the topics, trends, news and personalities that are shaping and changing retail in the UK.
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, youāll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Customers donāt just buy products ā they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, youāll learn how to create connections that keep customers comin ...
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Join Jason Anderson and Brenden Rawson, Directors at Andzen, in their monthly podcast where they chat with modern software platforms, savvy agencies, and ambitious merchants. It's a casual chat over a drink featuring many laughs & insightful backstories from ecommerce and digital marketing legends. Subscribe on YouTube, Spotify, and Apple Podcasts, and sign up at https://andzen.co/podcast for updates and exclusive offers.
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Running a footwear store isnāt easyāyouāre juggling inventory, managing staff, keeping customers happy, and trying to stay profitable. The Footwear Retailer Podcast is here to help you simplify the chaos, grow a business you love, and step confidently into your role as a leader. Hosted by Pete Mohrāa seasoned footwear retailer, business coach, and proud owner of two Shoetopia stores in Canadaāthis biweekly podcast delivers actionable strategies and inspiring stories from industry experts, su ...
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Welcome to Retail Therapy ā the podcast that unpacks the trends, challenges, and innovations shaping the future of retail. Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australiaās $420 billion retail sector - our largest private employer with over 1.4 million workers. Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to ...
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Customerland is a podcast about ā¦. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people ā you know, customers ā to find out what theyāre all about.So if youāre a CX pro, a loyalty marketer, a brand owner, an agency planner ā¦ if youāre a CRM & personalization geek, if youāre a customer service / CSAT / NPS nerd ā you finally have a home.
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Are you lying awake at night, wondering how your store will make it through another month? Do you remember the excitement you felt when you first opened your doors, only to now find yourself drowning in inventory decisions and cash flow worries? Team? Family? Youāre not alone. As a mom and store owner who nearly lost everything ā twice ā I intimately understand the weight of these struggles. Those sleepless nights and constant stress almost made me walk away from my retail dreams entirely. B ...
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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
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Curious to learn more about what's cooking in the kitchen of Ahold Delhaize and the food and retail industry? Refreshing Retail is here to share the latest trends, innovations and news.
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Welcome to The Real Tale! We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process. In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience. If you are interested in learning mor ...
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie CottenjƩ
3
8
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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It didnāt all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ānice to haveā but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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The NBDAās bicycle industry podcast brings retailers, vendors, advocates, and thought leaders to the mic for honest discussions about the latest issues facing retailers, while taking an in-depth look at the person within the profession. Content that proves relatable and thought producing, directed at exposing real-world tips and information to help retailers find success within the bicycle industry. Get more at NBDA.com. Podcast is made possible by donations. Support the show by donating her ...
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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Progressive Grocerās podcast focused on the trends, topics and interests that move women forward in grocery retail
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Welcome to the Resilient Retail Game Plan - a small business podcast with me, independent UK-based small business and retail expert Catherine Erdly, founder of The Resilient Retail Club. A podcast for anyone wanting to start, grow, or scale a profitable small business. Aimed at independent retailers, e-commerce brands, indie sellers, online shops, independent boutiques, shopkeepers, brands and makers. The Resilient Retail Game Plan is a small business podcast dedicated to one thing - breakin ...
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Conversations with CEOs, CTOs, investors, heads of product, heads of innovation, merchandisers, buyers and all the other people that are shaping up the billion-dollar retail industry. We explore the state of the retail industry today, the potential for personalisation on a scale, AIās role in the future of retail, and more. Weāve spoken to some amazing change-makers from thredUp, Milaner, Ashley Stewart, Macyās, Nasty Gal, USPL, Yoga Club, Tata Cliq, Mercado Libre and will continue to featur ...
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Brought to you by Online Retailer, Australiaās leading retail tech conference and expo. Recorded live at Online Retailer Conference & Expo, we chat with world-class digital leaders to bring you industry insights, practical examples and actionable ideas from our incredible community of retail renegades, marketing masters and creative entrepreneurs who all want to do retail business big. Ready? Letās talk shop.
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Top international business leaders, entrepreneurs, innovators and authors share their experience, insights and outlook on how to drive business growth, build better companies, new fast growing technologies and where the next big opportunities are.
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Retail For The Rest Of Us: A Podcast For Indie Retailers Who Want To Make Sales, Build Community and Grow Their Shops
Feel Good Retail
265
Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you're a brick and mortar shop owner, an eC ...
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Host Amanda Lee McCarty (she/they) decodes and demystifies the fashion and retail industries, and takes on topics like consumerism, workers rights, personal style, and why fashion is a case study in capitalism gone awry. Your money is as powerful as your vote! "If you wear clothes, you need to listen to Clotheshorse." --Elise "If you are human and live in the world, you need to listen to Clotheshorse." --Individually Wrapped
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Print innovation fulfilled. The leading national provider of large-format digital printing, specializing in retail, event, and specialty graphics. Bringing you insight into how we make brands go BIG!
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One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. Thatās exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies. In a world where customer experiences can make or break a brand, āThe Retail Spotlightā is a new podcast series where executives fr ...
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With the pace of disruption continuing to accelerate, with more and more power being concentrated in the hands of only a few mega-retailers, with consumer needs and wants being constantly reshaped, and with the global impact of tariffs still far from certain, how do you make sense of what to do and, most importantly, gain the confidence to aim higher, move faster and act more boldly. That's where the industry leading, award-winning Remarkable Retail Podcast comes in. I'm Steve Dennis, strate ...
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, youāll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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Sam Payrovi set out to change the world of fashion and retail. By building the first retailer specialized to sell custom and made-to-order goods, CONSORTIUM would deliver to customers exactly what they want in their apparel and accessories. Now, CONSORTIUM is building the technology to help any retailer sell customizable products, and reap the many benefits of this "lean retail" model. In early 2017, Sam was interviewed by Fashion Is Your Business, the pre-eminent podcast for fashion and ret ...
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Material Retail Dumps is a short-form podcast with brief but valuable content for independent retailers selling clothing, home goods, stationary and more. As business owners we don't have time for a 30-minute lesson with a ton of banter, that's why we created our podcast. We get straight to the meat of the topic and aim to give you actionable information that will help you optimize your retail operations and make more money every day.
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Welcome Bridal Retailer, Coffee with Christine Present all about living the bridal retailers life. The "Business and Life Success Path. (Business Management, Sales & Marketing and Self Care) Where we can move from frustration into motivation onto growth to building a healthy business and life. Join a Supportive community for bridal boutique or fashion boutique owners offering a power-packed, of chat that will dramatically shortcut the path to creating (or reviving) your highly successful and ...
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Philip Pravda: A Legacy in Menswear, Reinvented for the Modern Era Philip Pravda, founder and CEO of SuitCafe.com, is a seasoned expert in luxury menswear with over 35 years of experience in the industry. Coming from a long line of clothiers spanning generations, Philip grew up immersed in the world of fine tailoring, learning firsthand from his father, grandfather, and great-grandfather. His expertise in luxury Italian fabrics, custom suiting, and high-end fashion retail has made him a reco ...
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Introducing the GroceryPulse Podcast by Innovar Marketing Agency! Reimagined to bring you the latest insights, strategies, and innovations in grocery retail, GroceryPulse is hosted by George Goodwin, a fourth-generation grocer and Innovarās lead strategist. Each episode dives into the unique challenges and opportunities facing todayās independent grocers and retail chains. Weāre excited to present engaging discussions with industry experts, successful grocers, and thought leaders sharing rea ...
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YBY Boxes USA is your one-stop online destination for the complete range of custom packaging solutions. It all began with a mission to empower entrepreneurs across the country by providing them online packaging and printing solutions at highly competitive prices.
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Uncover the opportunities and challenges the retail industry is facing with the sectorās leaders and innovators with Inside Retail. Join EDITEDās Senior Director of Customer Marketing, Grace Hill, for refreshingly fun and forthright conversations at the intersection of retail and technology. In every episode, youāll hear how leading brands utilise data to maximise results, how theyāre overcoming the daily challenges retail is facing and how to always connect with customers. EDITED is the wor ...
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"Precision in Print" is the official podcast by Libra, South Africaās trusted name in labelling solutions. This series dives deep into the world of industrial, pharmaceutical, retail, and custom label design exploring how labels arenāt just stickers but powerful tools for communication, compliance, and brand identity. Each episode features expert insights, industry case studies, and innovation spotlights that help businesses of all sizes make smarter labelling choices. Whether you're in logi ...
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Todayās consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, āAchieving Frictionless Commerceā with our host, a technology ...
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Service Without A Smile is a comedy & occupational podcast about working in the customer service industry. We share our past experiences as well as any that get sent to us by listeners! Come join Anne-Marie & Josh on a fun ramble about life in customer service! Support this podcast: https://podcasters.spotify.com/pod/show/service-without-a-smile/support
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If you work in retail, youāll understand what a challenge returns can be. Returns Unboxed by ReBound aims to help streamline what can be a logistical nightmare, while sharing our experiences of the good, bad and the downright ugly. Weāre a leading omnichannel returns specialist with over 18 years of industry experience. Thatās why we know that for every headache-inducing challenge thereās an unmissable opportunity to improve customer experience, reduce costs and get ahead of the curve. Weāve ...
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Keep Customers Spending After Black Friday
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You nailed your Black Friday sales ā but did your customers come back? In this episode, Salena Knight reveals how to turn one-time holiday buyers into repeat, loyal customers. You'll learn why 75% of shoppers never make a second purchase, and the simple retention strategies that can change that. From the unboxing experience to post-purchase emails ā¦
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The 25% Rule: David Chinn on How Lexer Helps Retailers Find Their Best Customers | #567
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David Chinn, CEO and Co-Founder of Lexer, knows better than most that retailers are drowning in data but starving for insight. Since 2015, heās been helping brands like Cotton On and Rip Curl unify their customer data and use it to drive measurable growth. From tackling TikTok Shop duplicates to using AI for smarter segmentation, David and his teamā¦
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The Smart Retailerās Guide to Black Friday
22:36
22:36
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In this episode of the Customer Connect Podcast, Nicole Keleher breaks down how to win Black Friday without losing your margins or your sanity. With everyone racing to the bottom on discounts, she shares a smarter, experience-led approach that builds profit and loyalty ā not just sales. Nicole walks through her Offer Ladder Framework, showing you hā¦
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14: If the customer is always right, what do they want from payments?
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In this insight-packed conversation, Scott Frisby of Elavon takes us inside the fast-evolving world of retail payments and issues a challenge to retailers everywhere. Stop treating payments as a backend cost and start seeing them as a strategic growth lever. Scott draws on years of experience shaping payment strategy to explore where inefficienciesā¦
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Inside the Future of Grocery: Lidl US and Diebold on Balancing Efficiency & Customer Experience
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How do grocery leaders balance efficiency and customer experience in the age of automation?Recorded at Groceryshop, this RETHINK Retail podcast brings together:šļø Zara Ngouen, VP of Information Technology, Lidl USšļø Matt Miles, Director of North America Retail, Diebold NixdorfHosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retaā¦
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From Meta Mayhem to Retail Aisles: The Blossom Essentials Story
36:12
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If you're in ecommerce download your free podcast bonuses. - Follow Sarah Vilenskiy on LinkedIn - Follow Will Laurenson on LinkedIn - Check out Blossom Essentials - Check out Customers Who Click Check out our 5 most downloaded episodes: 1. Balancing Acquisition and Retention in Ecommerce 2. Quick Product Validation and Flexibility: The Advantages oā¦
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#050: Create a Manifesto That Attracts Your Dream Customers
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What if one bold statement could attract the right customers, energize your team, and set your store apart instantly? What do Apple, Patagonia, and your favorite local boutique all have in common? They know exactly what they stand for and they boldly declare it. In this episode, Cathy Donovan Wagner takes you behind the scenes of the Richer Retaileā¦
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#364 - Cracking the Code on Retention: Recharge CEO Reveals What Best-in-Class Subscription Brands Do Differently
44:06
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Oisin O'Connor is the CEO and co-founder of Recharge, the leading subscription management platform powering 75% of all Shopify subscriptions. Under his leadership, Recharge has become a critical infrastructure partner for over 30,000 brands, reaching 100 million subscribers and $100 million ARR. In this episode of DTC Pod, Oisin pulls back the curtā¦
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How to Train the Machine: Lessons in Optimising for AI Search 568
12:50
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While most retailers are still wondering how to āshow upā in ChatGPT or Perplexity, Heatherās already doing it -and seeing results. Instead of chasing SEO hacks, sheās using Shopifyās Knowledge Base to train the machine. That means teaching large language models (LLMs) exactly how to understand her store, from product details to reviews and policieā¦
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Self-Disruption in CPG: Harnessing Data, AI & Cloud to Shape the Future
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The shelf era is overāand the rules of CPG growth are changing fast. šš”Join host Bryan Gildenberg and PwC experts Carla DeSantis & Remzi Ural as they break down how AI, agentic shopping, and moment-based experiences are rewriting retail. Learn how to turn data into actionable insights, leverage cloud ecosystems, and build an agile, AI-enabled enterā¦
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The Retail Mean Girl Effect: Why Culture Matters More Than Sales Goals
27:43
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In this episode of Sorry, Itās Discontinued, Hilary gets real about the āMean Girlā energy that can take over retail counters, back rooms, and even leadership meetings ā and how fear-based goals, gossip, and competition can destroy teamwork. From luxury beauty floors to corporate sales meetings, Hilary unpacks what really happens when kindness getsā¦
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John Robison didn't follow a traditional path. After engineering sound effects for Kiss and designing early video games, he built a thriving luxury automotive service business by rejecting the dealership playbook. In this episode, John explains why leasing models create service nightmares, how his autism gave him unusual focus for complex mechanicaā¦
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The Power of Planning Your Retail Sales Year: How Structure Creates Freedom (and Profit)
20:38
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If youāre tired of winging it with your retail sales, this episode of The Resilient Retail Game Plan is your turning point. I'm Catherine Erdly, and in this episode I'm revealing how mapping out your sales year gives you more creativity, not less. Plus, we're all about calmer launches, better cash flow, and loyal customers. Learn how to replace lasā¦
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CR114: Why human experience matters more than ever with Kevin Magee, All human
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Technology can scale almost everythingāexcept human experience. In a world driven by efficiency, what does it mean to design for how people truly feel? It's about transforming user interactions into ongoing insight and innovation, rooted in empathy and understanding. This week, Dave, Esmee and Rob talk to Kevin Magee, Chief Technology Officer at Alā¦
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Why BattlBoxās AOV Quadrupled on Whatnot
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If you're in ecommerce download your free podcast bonuses. - Follow John Roman on LinkedIn - Follow Will Laurenson on LinkedIn - Check out BattlBox - Check out Customers Who Click Check out our 5 most downloaded episodes: 1. Balancing Acquisition and Retention in Ecommerce 2. Quick Product Validation and Flexibility: The Advantages of Owning Manufaā¦
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Buzzword Bingo - Business Phrases That Need To Retire
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Send us a text āLetās circle back and align on a value-led pivot before we move the needleā¦ā If that sentence made you laugh (or cry), this episode is for you. In this weekās Retail101online, we dive headfirst into the wonderful, wobbly world of business jargon. From procurement to performance reviews, LinkedIn humblebrags to boardroom buzzwords ā ā¦
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Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolutionā¦
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Forget shiny tools. The real power in customer experience comes from simple, disciplined execution that customers actually feel: reliable delivery, fast issue resolution, and clear communication. We sit down with Lee Kemp, former VP of CX at Veritiv, to unpack how a military-forged mindset translates into practical CX leadership across supply chainā¦
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Inside the Industry: A Quarterly News Review with Bicycle Retailer Industry News - Episode 1
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Episode 1: Manufacturing Upheaval, Tariff Tensions, and the Stories Shaping Bike Retail The inaugural episode of our quarterly news review series with Steve Frothingham, Editor in Chief of Bicycle Retailer Industry News. In this wide-ranging conversation, Steve shares his journey to the helm of the industry's leading trade publication and discussesā¦
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Blank Canvas Strategy Revealed! Plus News from Dick's Sporting Goods, Amazon, Hermes, and More
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The News Rundown Steve leads off with the latest tariff turmoil, as trade negotiations between the U.S. and Canada stall amid the Trump administration's response to an ad created and paid for by the Ontario government running in U.S. media whose key auto sector is endangered by Trump trade policies. They also explore luxury corporate earnings, wherā¦
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EP1: Personalisation - The Secret to Customer Value
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Today, personalisation has become a buzzword thatās thrown around frequently in marketing circles. But what does meaningful personalisation really look like, and how can businesses deliver it at scale? In this inaugural episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale dive deep into the evolution of personalisation and provide ā¦
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The āProfit per Visitā Mindset Every Brand Needs
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If you're in ecommerce download your free podcast bonuses. - Follow Alex McEachern on LinkedIn - Follow Will Laurenson on LinkedIn - Check out IntelliGems - Check out Customers Who Click Check out our 5 most downloaded episodes: 1. Balancing Acquisition and Retention in Ecommerce 2. Quick Product Validation and Flexibility: The Advantages of Owningā¦
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āCuriosity Beats Fear Every Timeā: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683
27:09
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Curiosity beats fear in modern retail automotive. In this episode of The Dealer Playbook, Michael Cirillo sits down with Sebrina Westbrooke, Program Manager at Georgian Collegeās Automotive Business School of Canada and lead for the Canadian Dealer Academy, to unpack how car dealerships are future-proofing leadership teams for AI, electrification, ā¦
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How Friction Costs You Sales (and How to Stop It)
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Customers donāt stop shopping with you because your products arenāt good ā they stop because something in the process makes it too hard. In this episode, we look at friction ā the small frustrations that quietly cost you sales. It might be a slow website, unclear pricing, a checkout that takes too long, or a customer walking in and not being greeteā¦
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Legendary Adman Ellis Verdi on the Art of Retail Advertising
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This episode is brought to you by Commerce. For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about ā and often controversial ā campaigns in retail advertising. From launching Daffyās with bold, conceptual creative to working with Macyās, Kohlās, Menās Wearhouse and Meijer, Verdi has builā¦
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#053: If It Feels Uncomfortable, Youāre Probably Doing It Right
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Change is never easy, but what if the only thing standing between you and your next level of success is your ability to handle discomfort? In this episode, Cathy dives deep into what it truly means to get comfortable with being uncomfortable. Cathy reveals how fear of change often keeps store owners stuck and how embracing discomfort can actually bā¦
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Episode 246: Doomerism is boring (LIVE IN SEATTLE!)
2:00:16
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Live in Seattle, WA at the Here-After, Amanda is joined by Nivi, Kim, and Janelle to talk about optimism, activism, and why doomerism is just so @#$%ing boring. We will also discuss: What it means to be a steward of your clothing Why it's more than "just clothes" What we sacrifice in favor of convenience culture How to lead by example for those aroā¦
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The tech sector often appears to be a goldmine that anyone with a few coding skills can tap into and reap massive profits - literally overnight. The reality is a bit different. From developing products that will actually sell to understanding that āovernightā is more like āover yearsā and that behind the scenes there are endless frustrations and obā¦
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Send us a text In this episode of Retail Voices, host Mark Lack sits down with Luke Doran, Founder of The One Percent, to explore how mindset, self-awareness, and marginal gains are reshaping what it means to lead in retail today. Luke brings lessons from both elite sport and corporate coaching to the table ā revealing how small, consistent changesā¦
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How To Turn Emerging Payment Options Into Your Next Growth Channel #566
12:23
12:23
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Most brands still see payments as a cost centre: something to minimise rather than optimise. Caroline Tran from Hello Clever is flipping that mindset. Her approach transforms the payment rail itself into a driver of growth by connecting real-time payments with real-time rewards. āCashback feels like a gain, whereas discounts feel like a loss.ā Thatā¦
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The Fragrance Floor: Chaos, Charm, and Competition Behind the Counter
28:15
28:15
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You can smell it before you walk through the door ā the scent of luxury, competition, and pure chaos. In this episode of Sorry, Itās Discontinued, Hilary dives into the fascinating world of fragrance: where brands battle for attention, associates fight for their goals, and every bottle tells a story. From billion-dollar perfume houses to niche boutā¦
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Imagine having $400K tied up in stock you can't sell. That's what happened to Evaāand it might be happening to you too. In this episode, I'll walk you through a simple 15-minute audit to identify your bottom 25% of products and calculate exactly how much they're costing you in rent, opportunity cost, and lost revenue. You'll discover how one $20 prā¦
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Silk the Rich: Luxury, Sustainability & AI in Retail
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17:54
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How does a Japanese brand turn 150-year-old silk into a global haircare phenomenon?Alex Baker sits down with Kodai Takahashi, co-founder & CEO of Silk the Rich, to explore:- Transforming heritage silk into affordable luxury haircare- Scaling from 4 bottles sold to 10,000+ stores worldwide- Blending premium product experience with eco-friendly innovā¦
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Customer experience is complex, but it doesnāt have to be confusing. The CX Equation dives into the real stories and real results shaping CX transformation in enterprise organisations. Each week, hosts Chantelle and Mark cut through surface-level talk and bring you honest conversations with clients, consultants, and technology leaders. Together, thā¦
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When Numbers Finally Tell the Truth - Retail Reality Check That Changed Everything for My Client
19:23
19:23
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Resilient Retail Club member Petrina Reddy from "Saints at Sea" thought she was doing everything right ā until the numbers told a different story. In this episode, she joins me, Catherine Erdly, to share the moment she realised her retail business wasnāt actually working the way she thought it was. We talk honestly about the emotional side of facinā¦
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CR113: Bridging the digital skills gap in a complex world with Mike Nayler, AWS
36:14
36:14
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The skills we teach today will decide the world we live in tomorrow but the digital skills gap is something we've been dealing with for decades, but itās growing faster than ever, it starts with kids and stretches all the way into late IT careers, and now we're finally taking a more connected, lifelong approach to closing it. This week, Dave, Esmeeā¦
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How Sunday Riley Balances Trends and Brand Identity in Skincare
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34:10
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If you're in ecommerce download your free podcast bonuses. - Follow Allegra Contatore on LinkedIn - Follow Will Laurenson on LinkedIn - Check out Sunday Riley - Check out Customers Who Click Check out our 5 most downloaded episodes: 1. Balancing Acquisition and Retention in Ecommerce 2. Quick Product Validation and Flexibility: The Advantages of Owā¦
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394. How consumers are redefining Halloween
18:44
18:44
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Halloween isnāt just a holiday ā itās a full-fledged season of fun, community and record-breaking retail activity. Today weāre joined by Katherine Cullen, vice president of industry and consumer insights at the National Retail Federation, to unpack how consumers are celebrating Halloween this year and why this festive tradition continues to grow inā¦
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363 - Creating a Category Leader: The Absorption Company's Rise to Erewhon's #1 Functional Health Brand
37:20
37:20
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Zeke Bronfman is the co-founder and CEO of The Absorption Company, a brand pioneering highly bioavailable supplements engineered for optimal nutrient absorption. With a background in health and wellness entrepreneurshipāincluding a previous successful beverage exitāZeke leads a team on a mission to address a major gap in supplement efficacy by focuā¦
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eBliss Global: Building the Future of E-Bikes in the U.S.
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52:10
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In this episode of Bicycle Retail Radio, we sit down with the leadership team at eBliss Global: Chairman & CEO Bill Klehm, Vice President Steve Richey, and National Sales Manager Tom Roth. The team shares insights on their new $4.1 million e-bike assembly facility in Utica, New York, why domestic production matters, and how eBliss is supporting retā¦
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Anand Rao, Ex-General Manager @ Sharaf DG | šļø Retail as a Service: The Operating Model Behind Tomorrowās Stores
40:15
40:15
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šļø In this episode of The Retail Spotlight, we sit down with Anand Ganesh - Founder of Retail Fountainhead and veteran retail strategist with 27 years across consumer tech, e-commerce, and big-box retail. Anand takes us inside the thinking that turned flashy campaigns like āBuy a TV, Get a BMW Freeā into a long-term playbook for trust, data, and stā¦
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Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682
44:27
44:27
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Thereās something special about people who build where no blueprint exists. My guest today, Alex Lawrence, is one of those people. Heās a tech veteran, tenured professor, and serial entrepreneur who co-founded EV Auto, one of the first dealership groups in the U.S. dedicated entirely to used EVs and plug-in hybrids. But what really stands out aboutā¦
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Walmart's OpenAI Leap, Artizia's Remarkable Rise, and Michael's CEO David Boone on Bold Retail Reinvention
51:17
51:17
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On the latest episode of the Remarkable Retail Podcast co-hosts Steve Dennis and Michael LeBlanc deliver another fast-moving episode at the intersection of strategy, leadership, and retail reinvention. The episode opens with Steve leading the weekly news rundown, spotlighting Walmartās groundbreaking partnership with OpenAI's ChatGPT ā a move that ā¦
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The 3rd Purchase Rule: Unlocking Customer Loyalty in Food E-commerce
36:09
36:09
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If you're in ecommerce download your free podcast bonuses. - Follow Isaac Lewin on LinkedIn - Follow Will Laurenson on LinkedIn - Check out Country Life Natural Foods - Check out Customers Who Click Check out our 5 most downloaded episodes: 1. Balancing Acquisition and Retention in Ecommerce 2. Quick Product Validation and Flexibility: The Advantagā¦
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The Self-Service Inflection Point: How Grocery Leaders Are Pulling Ahead
25:35
25:35
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Self-checkout is hitting its inflection point in retail!From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech.Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and ā¦
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AI Answer Engines and the New Rules of Ecommerce
29:37
29:37
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This episode is brought to you by Commerce. AI is rewriting the rules of online shopping ā and itās happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and āanswer enginesā like ChatGPT, Perplexity and Googleās AI Oveā¦
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