The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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Retail Customers Podcasts
Welcome to the Resilient Retail Game Plan - a small business podcast with me, independent UK-based small business and retail expert Catherine Erdly, founder of The Resilient Retail Club. A podcast for anyone wanting to start, grow, or scale a profitable small business. Aimed at independent retailers, e-commerce brands, indie sellers, online shops, independent boutiques, shopkeepers, brands and makers. The Resilient Retail Game Plan is a small business podcast dedicated to one thing - breakin ...
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Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.
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Sorry, It’s Discontinued takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this binge-worthy series is full of retail stories, discontinued makeup nostalgia, and insider perspectives from high-end department stores. The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast ...
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Add To Cart is Australia’s leading eCommerce podcast Hosted by eCommerce expert Nathan Bush, this show express-delivers insights, strategies, and stories from the frontlines of online retail. Tune in every Monday for deep-dive interviews with eCommerce leaders, and every Friday for our signature 'Checkout' episodes - quick, actionable takes on what’s trending in eCommerce, retail, and digital marketing. If you're growing a Shopify store, leading a retail team, or just trying to stay one step ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Kantar Retail Sound Bites podcast series provides a provocative view of global retail trends, business issues, and other shopper and retail related news.
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Welcome to Retail Relates — where commerce gets personal. Each episode brings you inside the world of global commerce — across retail, consumer services, hospitality, and brand marketing — through powerful human stories and the ever-evolving forces shaping what we buy, why we buy, and how we connect. From entrepreneurs and icons to industry veterans and rising changemakers, we spotlight those redefining how people lead, create, and connect in a fast-moving world. Hosted by our roundtable of ...
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Want a business that fills your soul AND your bank account? Retail Strategist Salena Knight, shares information, inspiration and interviews with business leaders, to help you create a more profitable, sustainable and dynamic retail or eCommerce business.
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The NBDA’s bicycle industry podcast brings retailers, vendors, advocates, and thought leaders to the mic for honest discussions about the latest issues facing retailers, while taking an in-depth look at the person within the profession. Content that proves relatable and thought producing, directed at exposing real-world tips and information to help retailers find success within the bicycle industry. Get more at NBDA.com. Podcast is made possible by donations. Support the show by donating her ...
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Join Jason Anderson and Brenden Rawson, Directors at Andzen, in their monthly podcast where they chat with modern software platforms, savvy agencies, and ambitious merchants. It's a casual chat over a drink featuring many laughs & insightful backstories from ecommerce and digital marketing legends. Subscribe on YouTube, Spotify, and Apple Podcasts, and sign up at https://andzen.co/podcast for updates and exclusive offers.
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Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Are you lying awake at night, wondering how your store will make it through another month? Do you remember the excitement you felt when you first opened your doors, only to now find yourself drowning in inventory decisions and cash flow worries? Team? Family? You’re not alone. As a mom and store owner who nearly lost everything – twice – I intimately understand the weight of these struggles. Those sleepless nights and constant stress almost made me walk away from my retail dreams entirely. B ...
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Welcome to the Retail Gazette podcast. Each episode takes a deeper dive into the topics, trends, news and personalities that are shaping and changing retail in the UK.
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Running a footwear store isn’t easy—you’re juggling inventory, managing staff, keeping customers happy, and trying to stay profitable. The Footwear Retailer Podcast is here to help you simplify the chaos, grow a business you love, and step confidently into your role as a leader. Hosted by Pete Mohr—a seasoned footwear retailer, business coach, and proud owner of two Shoetopia stores in Canada—this biweekly podcast delivers actionable strategies and inspiring stories from industry experts, su ...
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Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail. Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers. Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to ...
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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
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This podcast will give you a boots on the ground look at "wants based" industries. Guest speakers will be actual dealers that distinguish themselves, industry insiders, OEM executives, and retail experts. This podcast is intended for those that work their fingers to the bone selling equipment that enriches lives and keeps friends and family values cemented in the American culture. With the intention of raising awareness, new ideas, and profitability, come and have a listen to Garagecast...Ar ...
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With the pace of disruption continuing to accelerate, with more and more power being concentrated in the hands of only a few mega-retailers, with consumer needs and wants being constantly reshaped, and with the global impact of tariffs still far from certain, how do you make sense of what to do and, most importantly, gain the confidence to aim higher, move faster and act more boldly. That's where the industry leading, award-winning Remarkable Retail Podcast comes in. I'm Steve Dennis, strate ...
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Curious to learn more about what's cooking in the kitchen of Ahold Delhaize and the food and retail industry? Refreshing Retail is here to share the latest trends, innovations and news.
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Welcome to The Real Tale! We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process. In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience. If you are interested in learning mor ...
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
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Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Kbbreview has been the leading B2B title for the independent kitchen and bathroom retail market for nearly 40 years and The kbbreview Podcast is a stand-out weekly show for this sector. We cover national industry issues, shopfloor concerns, personal stories and expert views. This is an industry spread right across the UK and our podcast community hears directly from KBB retailers discussing their biggest issues. Whether the highly-engaged audience agrees, disagrees or empathises - hearing th ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Introducing the GroceryPulse Podcast by Innovar Marketing Agency! Reimagined to bring you the latest insights, strategies, and innovations in grocery retail, GroceryPulse is hosted by George Goodwin, a fourth-generation grocer and Innovar’s lead strategist. Each episode dives into the unique challenges and opportunities facing today’s independent grocers and retail chains. We’re excited to present engaging discussions with industry experts, successful grocers, and thought leaders sharing rea ...
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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Philip Pravda: A Legacy in Menswear, Reinvented for the Modern Era Philip Pravda, founder and CEO of SuitCafe.com, is a seasoned expert in luxury menswear with over 35 years of experience in the industry. Coming from a long line of clothiers spanning generations, Philip grew up immersed in the world of fine tailoring, learning firsthand from his father, grandfather, and great-grandfather. His expertise in luxury Italian fabrics, custom suiting, and high-end fashion retail has made him a reco ...
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The Modern Retail Podcast is a podcast about all the ways the retail industry is changing and modernizing. Every Saturday, senior reporters Gabi Barkho and Melissa Daniels break down the latest retail headlines and interview executives about what it takes to keep up in today’s retail landscape, diving deep into growth strategies, brand autopsies, economic changes and more
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Conversations with CEOs, CTOs, investors, heads of product, heads of innovation, merchandisers, buyers and all the other people that are shaping up the billion-dollar retail industry. We explore the state of the retail industry today, the potential for personalisation on a scale, AI’s role in the future of retail, and more. We’ve spoken to some amazing change-makers from thredUp, Milaner, Ashley Stewart, Macy’s, Nasty Gal, USPL, Yoga Club, Tata Cliq, Mercado Libre and will continue to featur ...
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Brought to you by Online Retailer, Australia’s leading retail tech conference and expo. Recorded live at Online Retailer Conference & Expo, we chat with world-class digital leaders to bring you industry insights, practical examples and actionable ideas from our incredible community of retail renegades, marketing masters and creative entrepreneurs who all want to do retail business big. Ready? Let’s talk shop.
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Progressive Grocer’s podcast focused on the trends, topics and interests that move women forward in grocery retail
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Retail For The Rest Of Us: A Podcast For Indie Retailers Who Want To Make Sales, Build Community and Grow Their Shops
Feel Good Retail
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Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you're a brick and mortar shop owner, an eC ...
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Print innovation fulfilled. The leading national provider of large-format digital printing, specializing in retail, event, and specialty graphics. Bringing you insight into how we make brands go BIG!
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Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job wo ...
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The Unboxed show is a space for conversation about brand experiences, the challenges and wins across industries and product types, and the impactful additional brand experiences and affinity created through custom-branded packaging and beyond. Whether you are a startup founder looking to expand your brand's reach, a marketing professional looking for some tips, or an enterprise executive looking for inspiration from industry leaders, we have an episode for you. This show is sponsored by Merc ...
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"Precision in Print" is the official podcast by Libra, South Africa’s trusted name in labelling solutions. This series dives deep into the world of industrial, pharmaceutical, retail, and custom label design exploring how labels aren’t just stickers but powerful tools for communication, compliance, and brand identity. Each episode features expert insights, industry case studies, and innovation spotlights that help businesses of all sizes make smarter labelling choices. Whether you're in logi ...
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Sam Payrovi set out to change the world of fashion and retail. By building the first retailer specialized to sell custom and made-to-order goods, CONSORTIUM would deliver to customers exactly what they want in their apparel and accessories. Now, CONSORTIUM is building the technology to help any retailer sell customizable products, and reap the many benefits of this "lean retail" model. In early 2017, Sam was interviewed by Fashion Is Your Business, the pre-eminent podcast for fashion and ret ...
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Material Retail Dumps is a short-form podcast with brief but valuable content for independent retailers selling clothing, home goods, stationary and more. As business owners we don't have time for a 30-minute lesson with a ton of banter, that's why we created our podcast. We get straight to the meat of the topic and aim to give you actionable information that will help you optimize your retail operations and make more money every day.
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Christian Moldenhauer
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build your profitable product business with mel robbins thelotco business podcast
Melissa Robbins
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thelotco business podcast is dedicated to helping businesses in the fashion, retail and design industries not just survive but also thrive!! It’s a show that brings you tips, tricks and strategies to help you as an entrepreneur start, manage, and grow your creative business. If you are a small business and feeling stuck on what to do next or how to actually kick start your idea, then tune in for some straightforward, practical business advice as well as interviews with inspiring females in t ...
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Welcome Bridal Retailer, Coffee with Christine Present all about living the bridal retailers life. The "Business and Life Success Path. (Business Management, Sales & Marketing and Self Care) Where we can move from frustration into motivation onto growth to building a healthy business and life. Join a Supportive community for bridal boutique or fashion boutique owners offering a power-packed, of chat that will dramatically shortcut the path to creating (or reviving) your highly successful and ...
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Top international business leaders, entrepreneurs, innovators and authors share their experience, insights and outlook on how to drive business growth, build better companies, new fast growing technologies and where the next big opportunities are.
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#050: Create a Manifesto That Attracts Your Dream Customers
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What if one bold statement could attract the right customers, energize your team, and set your store apart instantly? What do Apple, Patagonia, and your favorite local boutique all have in common? They know exactly what they stand for and they boldly declare it. In this episode, Cathy Donovan Wagner takes you behind the scenes of the Richer Retaile…
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392. How Warby Parker is redefining retail and customer experience
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From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative re…
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You know that feeling when your store is buzzing with holiday shoppers and you're thinking, "Finally, I don’t need to do anything — they’re already buying!" Yeah… that mindset cost me over $200,000. 😬 In this episode of Bringing Business to Retail, I’m pulling back the curtain on one of the most expensive assumptions I ever made: believing that bus…
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Get loyalty from your retail business customers
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Loyalty in retail isn’t just about discounts anymore — it’s about creating experiences customers remember. In this episode, Catherine Erdly talks with Charlie Casey, CEO of LoyaltyLion, about what loyalty means in 2025. You’ll learn: Why discounts alone don’t drive loyalty How experiences like VIP drops & events keep customers coming back Real exam…
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Turning Social Media Comments into Customers: The Future of Grocery Foot Traffic with Oskar Wahlbäck & George Goodwin
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Local grocers don’t need another “awareness-only” social tactic—they need sales. On this episode of GroceryPulse, host George Goodwin (4th-gen grocer & founder of Innovar Marketing) sits down with Oskar Wahlbäck, founder & CEO of Commentsell, to explore how European-style “reserve in comments” deals are transforming social media into a true sales c…
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Retail is a Conversation: Smarter Customer Communication with Yan Lee of Zidy
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With tighter margins and communication expectations evolve, it’s never been more important to meet customers where they are. In this episode, Yan Lee, Affiliate Manager at Zidy, shares how smart retailers are moving beyond static websites to create fast, personal, and effective communication-plus, hear practical tips for engaging new riders and dig…
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Driving Digital Retail at Scale: Loblaw’s EVP & CDO Lauren Steinberg on Customer Experience Transformation
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This week the Remarkable Retail podcast delivers a dynamic mix of breaking retail news and an in-depth interview with a top retail innovators, Lauren Steinberg, Loblaw Executive Vice President and Chief Digital Officer at Loblaw, Canada's biggest retailer. Steve Dennis and Michael LeBlanc kick off a wide-ranging news segment, analyzing how tariffs,…
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The Website Audit Every Retailer Needs Before Peak Season
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The busiest quarter of the year is here, and before you spend money on ads or boosted posts, it’s worth asking: is your website actually ready to convert? In this episode of the Customer Connect Podcast, I walk you through the simple website tweaks that can dramatically improve customer experience and sales. Your website is often the first impressi…
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Deep Dive: How to Tackle Return Fraud Without Losing Customers
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This episode is brought to you by Appriss Retail Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how ret…
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Ep 95. The Imperfect Retailer & The Quest to Improve Customer Service
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What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting. Invariably when we single out our newer crew members we'll get a mixed bag of pretty good answers. But the truth is, there is only one answer—which is to improv…
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Pacsun’s Formula for Relevance: Youth Culture + Co-Creation
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This episode is brought to you by Commerce. Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer,…
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Ep 97. Nordstrom Goes Private - Part 1: Family First
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For over 50 years our company—Nordstrom Inc.—had been a publicly traded entity. Owned by shareholders, traded on Wall Street, and largely evaluated by its stock price. That all changed on May 20, 2025, when we—the family—with more than a little help from our friends, bought it back.What does that actually mean? How does that all work? What are the …
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Obsess Over the Details, Win the Customers: Bon Maxie’s Clare Spelta on Smart Ecommerce Growth | #561
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In today’s Add To Cart episode, Clare sits down with Bushy to reflect on Bon Maxie’s 10-year journey, from the early days of handcrafting in a sawdust-filled garage to manufacturing internationally. She explains how she’s built a customer-first brand while also shaping her business to suit her family’s needs, rejecting the traditional idea of what …
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Checkout comes to ChatGPT, Walmart to remove dyes and additives, and how Cakes is redefining brand corporate culture
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On this week's Modern Retail Podcast, co-hosts Gabriela Barkho and Melissa Daniels discuss the rollout of ChatGPT's new Instant Checkout feature that will initially support single-item purchases from Etsy sellers, and how brands are increasingly looking at third-party AI tools as a sales channel. Then they chat about Walmart's announcement that it'…
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Seasonal Operator Ep. 2: Why Adding a Second Business Might Cost You More Than It Makes
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In this episode of the Customer Connect Podcast, I dive into one of the most common questions seasonal business owners face: should you add a complementary product or even launch a second business to smooth out the quieter months? On the surface it sounds logical, but in reality it can add more complexity than profit. I share my own experience of r…
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How to Use AI For Deeper Customer Connection
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AI gets thrown around as the answer to cutting costs and speeding things up. Michelle Reeves, Co-founder and CEO of Zipline AI, has a different take. “AI should never replace the relationship”, she says. “It should free us up to focus more on what really matters to customers”. In other words, the real opportunity isn’t to automate customers out of …
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Packaging Like the Pros: The Hidden Process Behind Your Favorite CPG Brands
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Danielle Kidney is the founder of The Creative Pack, a Los Angeles-based agency specializing in packaging design for CPG and DTC brands. With over two decades of experience in the industry—including work with Tesco and a diverse portfolio of well-known consumer brands—Danielle brings a wealth of expertise in every aspect of packaging, from strategy…
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Build Recurring Revenue That Lasts with Sarah Williams
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What if you could wake up every month knowing your bills were already paid? Sarah Williams turned her local gift shop into a subscription box business generating consistent monthly recurring revenue—and she's sharing exactly how she did it. Sarah started with 44 subscribers and grew to thousands, keeping customers for an average of 17.3 months at $…
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Customer Service Then & Now: From Indulgence to Entitlement in a Digital Age
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In this episode of Sorry, It’s Discontinued, Hilary takes you behind the counter to explore the evolution of customer service in retail—from the early days of luxury department stores with tea rooms, lounges, and unconditional returns, to today’s digital era of virtual styling, curbside pickup, and “complimentary” beauty events. Hilary unpacks the …
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What really makes a KBB business unique? In this week’s episode Andy Davies is joined by Justine, Nick, Trevor and Liz to get to grips with differentiation – how you define it, why it matters, and whether those USPs you recite are genuinely unique. Is it all part of a carefully mapped-out strategy, or something that develops more naturally over tim…
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Black Friday 2025: smart strategies for small product businesses to protect profit
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Black Friday: Profit or Pitfall? The Retail Game Plan for Indie Brands Black Friday isn’t designed for indies, so why do so many small retail business owners still feel pressure to play? In this episode of the Resilient Retail Game Plan, I pull you behind the screens and into the real numbers; sharing where the opportunities actually lie for UK pro…
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CR110: The genesis of the virtual assistant with Kevin Surace
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Before Siri had sass and Alexa started judging your music taste, the original virtual assistant was quietly revolutionizing the '90s—powered by many patents and a whole lot of foresight. Now, as AI goes from buzzword to boss, we ask, will it transform your job, your home… or just steal your knowledge? This week, Dave, Esmee and Rob speak with Kevin…
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Episode 93: The forces shaping consumer demand with Oksana Sobol of Clorox
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“Smaller households mean different product configurations, different product features, different ways of taking them to market… Even the fact of the aging population emphasizes certain categories and new benefits that these older consumers will desire. So, these forces point to new pockets of opportunity.” In this episode of Retail Sound Bites, we …
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Leadership Mindset 2.0 Upgrading Your Mind
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Send us a text Most retail managers are promoted because they were great at their jobs—not because they were trained to lead. That’s the hard truth behind Leadership Mindset 2.0 by R. Michael Anderson, and it’s exactly why this episode matters. In this episode of Retail101online, we explore how to rewire your mindset to thrive as a retail leader. Y…
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From Steakhouses to Smart Cities — Kevin Kelley on Rethinking Space and Human Behavior
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What makes a place unforgettable? For Kevin Kelley, it’s not about style or awards—it’s about how spaces shape human behavior and bring people together. Kevin Ervin Kelley, AIA, is a behavioral design architect, co-founder of Shook Kelley, and author of Irreplaceable: How to Create Extraordinary Places That Bring People Together. For more than thre…
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If AI agents run retail, who keeps thinking?
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If “modernizing” sounds like a buzzword, this conversation turns it into a blueprint. We sit with retail veteran Art Sebastian to trace how a beloved convenience chain moved from hometown habits to a unified, omni-channel engine - without breaking trust or losing its core. The journey starts with customer truth and a clear-eyed data audit, then bui…
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Ep. #302 - The Value Proposition: How Skiers' Choice is Redefining Quality in Marine Manufacturing
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In this episode of GarageCast, we sit down with Chris Crysdale of Skiers’ Choice—the company behind Supra and Moomba boats. From his start as a Ford mechanic to leading in the marine industry, Chris shares how passion and persistence shaped his path. He reveals why Skier’s Choice prioritizes quality over market share, the value of dealer partnershi…
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Rep…
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Brad Gelber: How New York’s Largest Auto Group Dominates Social Media | Car Sales | Ep. 679
31:51
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In this episode my guest is Brad Gelber, Digital Media and Content Marketing Manager at West Herr Auto Group, the largest privately owned dealer group in New York. The conversation was so good the first time around that we had to bring it back for a rerun. Brad and I dive into what it really takes to market a dealership in today’s world without sou…
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What Top Brands Are Quietly Doing Differently to Beat New Competitors
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In the face of rising competition from new brands, more demanding consumers and ever present cost pressures, it’s not easy to run a successful brand. Thus it’s not surprising that more brands are losing momentum or are stuck in slump that isn’t being solved by changing creative directors, altering their DNA or adding new lines. In many cases, that’…
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5th Anniversary Special: Seth Godin plus Guest Cameos & Remarkable Moments
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This special 5th anniversary episode of the Remarkable Retail podcast marks a milestone: five years of insights, disruption, and conversations with the world’s most innovative retail thinkers. We reflect on the pod’s origin story during the early COVID lockdowns, tracing its evolution from Steve’s book Remarkable Retail: How to Win & Keep Customers…
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‘Building an Award-Winning Entry’ The kbbreview Retail & Design Awards 2026 are officially open for entries — but what does it really take to catch the judges’ eye? In this special episode, host Matt Baker is joined by Andy Davies to break down everything you need to know about entering. We cover: The full line-up of categories (designers, retailer…
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Stop Wasting Emails: How to Send the Ones Customers Open
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Email is more than a sales tool—it’s a customer experience strategy. In this episode of the Customer Connect Podcast, Nicole Keleher shares how to stay consistent with email marketing and why segmentation turns a simple newsletter into a powerful driver of trust and sales. You’ll hear practical tips on setting up a welcome email, batching content, …
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Join us for a special episode of The Andzen Approach recorded live in Boston at Klaviyo’s K:BOS 2025. Brenden and Jason (Andzen) are joined by Jeremy from Klaviyo and Roddy, Andzen’s GM for North America, to unpack the event highlights, key product announcements, and what it all means for agencies and merchants. In this episode, we cover: Andzen wi…
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Redesigning with Reverence: Inside the New MoMA Design Store Experience
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This episode is brought to you by Commerce. Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of the MoMA Design Store in…
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#049: Momentum Before the Madness - Let’s Outsmart October | State of Retail: October 2025
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October may feel like the holiday season is right around the corner, but here’s the truth: you still have time. In this episode, Cathy Wagner unpacks the latest consumer trends and shows why October is the launch pad, not the lull for your store. You’ll hear how to use this “quiet before the storm” to build momentum, strengthen community engagement…
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Customers as Investors: How Crowdfunding is Reshaping Ecommerce Growth | #559
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Kirstin’s career has zig-zagged through medicine, law, consulting, co-founding Future Super, and leading Techstars in Sydney before stepping into the CEO seat at Birchal, Australia’s largest equity crowdfunding platform. With more than 300 campaigns and $200 million raised, Birchal is now a powerhouse for ecommerce founders who want to scale while …
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The much-hyped NikeSkims collection and Michaels' bid to fill the Joann and Party City voids
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On this week's episode of the Modern Retail Podcast, co-hosts Gabriela Barkho and Melissa Daniels go deep on the much-hyped NikeSkims launch. They discuss the look and vibe of the collections that debuted this week and where it might find a white space in the athleisure market. Then on the featured segment (16:06), Daniels speaks with Modern Retail…
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Turning POS Data into Retail Media Power w/ Steve Dietch (Bridg / Rippl) and George Goodwin
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Independent and regional grocers don’t just need impressions—they need measurable lift. In this episode of GroceryPulse, host George Goodwin (4th-gen grocer & founder of Innovar Marketing) sits down with Steve Dietch, Chief Revenue Officer at Bridg and retail-media network Rippl, to unpack how identity resolution and POS-level purchase data are cha…
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#361 - From Ecuador to Your Table in 24 Hours: How UrbanStems Built a Time-Critical Supply Chain
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Meenakshi Lala is the CEO of UrbanStems, an online floral gifting company that designs, sources, and delivers high-quality, curated bouquets and gifts across the U.S. She brings over two decades of operational experience from leading brands in fashion and retail such as Alice + Olivia, Juicy Couture, and Elie Tahari. Her expertise in scaling comple…
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Hidden Inefficiencies Draining Retail Profits
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28:27
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The retail landscape has becoming increasingly challenging with more brands struggling not only with top line growth but also with bottom line performance. The easy excuse is blame the economy. Tariffs have shaken up the entire supply chain- from sourcing through to retail pricing. And yet some retailers are outperforming the market. Why? To learn …
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From Beanies to Bestsellers: How Acorn Kids Grew a Seasonal Niche into a Year-Round Brand
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Send us a text A Melbourne winter. A real gap in kids’ wool headwear. A founder with a finance brain and a product heart. That is how Acorn Kids began. In this episode, Fiona Savaris shares how a winter beanie line turned into a year-round headwear brand that stockists love, why wholesale still wins for volume, and how she just launched swimwear by…
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How To Build A Subscription Channel That Actually Converts, With Jaryd Terkelsen | ATC Playbook #558
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What does it take to turn a routine product into a subscription powerhouse? In this Add To Cart Playbook, Nathan Bush sits down with Jaryd Terkelsen, Co-Founder of BeforeYouSpeak Coffee, the Brisbane-born brand now doing seven figures, stocked in more than 1,500 stores globally, and even backing an Alpine F1 team. Jaryd reveals how BeforeYouSpeak f…
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Guided by Women, Grounded in Instinct: Phaedra’s Journey
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In this episode of Sorry, It’s Discontinued, Hilary sits down with Phaedra to talk about her journey from growing up in Houston to building a career rooted in fashion and leadership. With her start at Nordstrom, Phaedra was mentored by incredible women who recognized her potential and helped shape her path—eventually leading her to become a Brand A…
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Fast facts & context System size: 270+ stores; 50 more in development Annual sales: “well over a quarter-billion” Category tailwind: US secondhand market ~$45B (2023) → projected ~$73B (2028) Sustainability: Americans landfill 11M+ tons of textiles yearly (~80 lbs per person) Merch mix: 90%+ used, locally sourced Tech stack: Fully proprietary POS, …
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