Marketing O'Clock is the premier digital marketing podcast, covering all things SEO, PPC, and social media marketing. Every Monday the Cypress North team dives deep into the latest online marketing news, studies, trends, and updates and examines how they will impact your real-life KPI's. Join us for actionable digital marketing tips and strategies to employ in your campaigns along with discussions (and sometimes rants) about what works, what doesn't, and what has us shaking our heads this we ...
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Digital Employee Experience Podcasts
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
7
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Explore the future of built environments through the lens of Spatial Experience Design (SXD). Each episode dives into how technology, human insight, and user design intersect to shape workplaces, venues, and public spaces—making them more engaging, efficient, and meaningful. Join us as we uncover ideas that redefine how people connect with the spaces around them.
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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Eptura™
29372
The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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Optimize your business operations. Tune in to hear how we help founders & business owners build simple, streamlined systems & digital experience operations that scale.
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode w ...
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Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts.
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From the construction of virtual realities to the internet of things to the watches on our wrists—technology's influence is everywhere. Its role in our lives is evolving fast, and we're faced with riveting questions and tough challenges that sit at the intersection of technology and humanity. Listen in every Friday, with host, journalist Sherrell Dorsey, as TED speakers explore the way tech shapes how we think about society, science, design, business, and more. Follow Sherrell on Instagram @ ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
22253
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that's constantly changing.
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Cut through the noise. Solve real problems. Transform your shop floor.Manufacturing Stream delivers hard-hitting, actionable insights from decades of shop floor experience. In just 15-30 minutes per episode, hosts Eric Whitley and Chris Rost tackle what's actually dragging down your manufacturing performance - with a laser focus on eliminating costly downtime and accelerating digital maturity.No corporate fluff, no theoretical nonsense. Just proven strategies and real stories from the manufa ...
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Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Subscribe now and start making valuu! 🚀 valuumakers.substack.com
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Employee engagement is dead. Employee Experience in a traditional office is dead. If you, like all leaders post COVID-19, need to make split decisions that drive the best digital employee experience (DEX), this podcast delivers on all the latest and greatest strategies that top companies are implementing today. Join our host, David Williams, as he helps you to retain your top talent during these challenging times. www.forgeant.com Support this podcast: https://podcasters.spotify.com/pod/show ...
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ControlUp Community Radio: The Premier Podcast for IT Insights and Innovations. Join your host, Douglas Brown, as he engages with the leading minds in the realm of End-User Computing (EUC), Digital Employee Experience (DEX), and the broader desktop computing landscape. Delve into candid conversations that unveil the pulse of the technology world—without any preset script. Our guests, ranging from industry pioneers to key players, share their invaluable experiences, providing you with actiona ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management ins ...
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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Actionable advice to help grow your home services company. The Battle Plan Marketing Podcast is designed for contractors who are looking for effective tips and tactics to grow their business. Podcast topics include contractor marketing strategy, lead generation, web design, search engine optimization, reputation management, referral programs, content marketing, online advertising, social media, financials, sales, employee management, services, and general entrepreneurial interests. Mark Ambr ...
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
35k709
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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As steak restaurants heat up across the U.S., my roadie txrhlive offers a behind-the-scenes look into the work culture and tools supporting this growing industry. In this show, we explore why steakhouse dining is on the rise—from traditional chophouses to modern, experience-driven eateries. Discover how evolving customer preferences, high-quality beef sourcing, and social media trends are driving a new wave of popularity for steakhouses nationwide. We’ll also cover: The growth of steakhouse ...
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Ëlabba®️ DIGITAL™️ is a place for event and non-event professionals and those in the entertainment industry. 'Your Ëvents and Ëntertainment Podcast' always brings support to other businesses in need of these services. Esther DCS will give you actionable steps in each episode with the most important strategies for starting, scaling your business in the ëvents and ëntertainment industry and for living an ënjoyable life ëxperience for YOU and your ËMPLOYEES. Ëlabba.®️ DIGITAL™️ helps your busin ...
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A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. The CEO.digital Show brings you in-depth explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results with what you do. Our hosts Craig McCartney & Todd Jordan sit down with industry leaders to discuss pressing business and technology issues, including: digital transformation, cloud, cybersecurity, d ...
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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If you’re wondering how to check your texas roadhouse gift card balance or unlock exclusive perks, you’ve come to the right place. Roadie Rewards Radio is your go-to podcast for deals, discounts, and everything you need to know about maximizing your Texas Roadhouse experience. Powered by txrhlive.me, this show brings insider tips for both guests and team members—from managing digital rewards to troubleshooting gift card issues and staying updated on new offers. We’ll dive into: How to check ...
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Join us as we talk about Digital Operations, AI and Automations. Digital Operations is the discipline of designing, implementation, and educating an organization’s digital tools and processes. It involves bringing together automation, AI, global talent, remote work, and other digital technologies to streamline operations, optimize processes, reduce manual work, improve data quality, maximize knowledge work, and enhance the employee experience. At its core, digital operations digitizes and au ...
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LDS On, the podcast from experience strategy and design firm Logical Design Solutions, is dedicated to the discussion of transformation management. In each episode, industry thought-leader and digital transformation expert, Mimi Brooks, provides insight on a topic of strategic interest to business leaders who are guiding their organizations through transformative change.
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The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.
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Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
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AI For Pharma Growth is the podcast from pioneering Artificial Intelligence entrepreneur Dr. Andree Bates created to help Pharma, Biotech and other Healthcare companies understand how the use of AI-based technologies can easily save them time and grow their brands and company results. This show blends deep experience in the sector with demystifying AI for biopharma execs from biotech start-ups right through to big pharma. In this podcast, Dr Andree will teach you the tried and true secrets t ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Properly practiced, digital transformation should lead to happier, faster, smarter and safer employees and customers. Welcome to Experience Threading: The Podcast where we discuss human-centered, outcome focused digital transformation. If you’ve ever wondered, “How can we make it easier for people to get their work done? How can I move to the cloud, and then stay in the cloud? What’s the best way to handle risk in this work-anywhere world?” we invite you to listen in for the tools, technique ...
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Welcome to the DeepLearnHS Podcast Series where guests discuss the intersection of artificial intelligence and talent. In this series, we’ll explore how AI is transforming the world of work – from recruitment and workforce planning to skills development and lifelong learning. As businesses across Wales and beyond grapple with rapid technological change, we’ll hear from thought leaders, industry experts, educators, and innovators shaping the future of employment. Each episode will dig into on ...
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Learn about proven launch strategies, secrets, and digital product best practices, so you can learn how to diversify and scale your own business and run launches that actually make money. Discover what launch strategies and digital products are working right now (and what isn’t working), from successful business owners who share behind-the-scenes information, results, and product sales information. Having launched over $25 million of digital products, not to mention all of the corporate laun ...
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Featured on Inc.com's list of 100 Podcasts That Will Make You Smarter, Better, and Wiser, MSNBC's Your Business, and on the Fit Small Business list of best small business podcasts, this show is designed to help small business owners, salespeople, and new entrepreneurs with the various aspects of business success. We have a great lineup of guests and topics scheduled. We’ll be talking about everything from sales to employee issues; from technology to social media; from work-life balance to ex ...
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Information Architected is a consultancy focused on the intelligent use of content, knowledge and processes to drive innovation and thrive in a digital world.
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We talk with employers, benefits advisors, technology innovators, and other experts in wellness, human resources, and healthcare."Healthcare on the Rocks" is a production of Springbuk. Imagine a world where every healthcare decision is backed and guided by data. Springbuk is the health data analytics solution that equips you with the insights and expertise you need to sharpen your benefits strategy, advance employee health, and contain costs. Unlike legacy data warehouses, we simplify data-d ...
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The Internal Communications Podcast is everything you need to know today as a professional in IC. In each episode, your host Jonathan Davies will discuss relevant topics with professionals from all around the world.
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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Secrets From a Coach - Debbie Green & Laura Thomson's Podcast
Laura Thomson-Staveley & Debbie Green
1250
Ideal for your commute, lunch break or even a well-deserved moment of self-care and development, our 25 minute episodes focus on positive actions to help you thrive and maximise your potential in the ever-evolving workplace, and in life. Join Debs and Lau, your positive cheerleaders bursting with energy and insight to maximise your confidence and success in the changing workplace. Leave feeling motivated, supported and armed with the tools and practical skills you need to maximise success as ...
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Podcast by Jason Harris
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Neville Hobson and Shel Holtz analyze the month’s news in digital and social media for communications professionals.
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"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace. The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challen ...
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abrupt future is a podcast that explores the potential consequences of abrupt and dramatic changes to our workplaces. Through interviews with experts and in-depth analysis, the podcast delves into topics such as hybrid workforce, HR technology, artificial intelligence and the future of work. Each episode offers a thought-provoking and nuanced perspective on the potential consequences of these changes on how organizations manage their workforce, how employees experience their work, and how HR ...
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Welcome to "HR Strategy, Operations & Technology; by June" — a podcast dedicated to exploring the evolving world of Human Resources through the lenses of strategy, operations, and technology. This is my personal learning journal, where I share the ideas I’m studying, the questions I’m asking, and the insights I’m uncovering across these areas: HR Strategy & Workforce Transformation — navigating leadership, organizational design, and future of work models. Operational Excellence in HR — optim ...
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BlueStar Nation is the podcast that tackles the hot topics, trends, and emerging technologies impacting the specialty IT reseller channel, software companies, MSPs, and hardware manufacturers. Hosted by John Martin & Dean Reverman. Tell us what YOU want to hear about: [email protected]
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Produced by Unum, the HR Trends podcast tackles complex human resources management topics and employer best practices in the new world of work, with a particular focus on improving the employee experience, workforce wellness, digital transformation and workforce technology. We talk with industry experts, innovators and HR trendsetters about how employers attract and retain top talent. Tune in to explore what role benefits play in a labor market turned upside down, how HR compliance is evolvi ...
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Ep. 363: “Your Best Strengths” – The Five Talents That Really Matter in Leadership and the Workplace with Author Barry Conchie
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Barry Conchie is an executive leadership advisor and co-author of the book "The Five Talents That Really Matter: How Great Leaders Drive Extraordinary Performance" which demystifies the aura and complexity surrounding high performing leaders through original research and interviews with high-performing global leaders. Mike Petrusky asks Barry about…
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FIR #473: The Digital Employee Experience is the Message
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It has been more than 60 years since Marshall McLuhan told us that the medium is the message. The decades that have passed since then have done nothing to diminish the truth of McLuhan’s prescient statement. For today’s employees, the medium for most information is the digital interfaces the company provides. There’s an interface for the intranet, …
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#717: Understanding customers by simulating them first with Mike Taylor, AskRally
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Is the most effective way to understand real human behavior to simulate it first? Agility requires a willingness to test ideas that sound strange at first—like asking bots to act more human by narrowing their point of view, or treating synthetic personas as real sources of insight. But when applied correctly, this thinking unlocks entirely new ways…
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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein
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In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …
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Customer Experience Starts with Employee Experience | Driven Loyalty ft. Shawn Armorer
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🎧 On this episode of the Driven Loyalty Podcast, Shawn Armorer and I discuss creating an employee experience, smooth customer handoff, partnering with staff to create loyal customers and more!⚡Powered by Podium, redefining customer connection. Visit: https://www.podium.com/swj Shawn Armorer: https://www.linkedin.com/in/shawn-armorer-b6200a46/#drive…
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Bytes: Week in Review – Apple adds billions more to U.S. investments, OpenAI embraces openness, and Google restructures DEI funding
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OpenAI’s new open-weight models are designed to run on a local computer and can be fine tuned by users. A Tech Transparency Project report shows Google dropped more than 50 DEI-related groups from its funding list. Apple CEO Tim Cook announced the company’s investment to build up its supply chain in the domestically. Marketplace’s Meghan McCarty Ca…
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Will AI make humans extinct? | Yoshua Bengio
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Yoshua Bengio — the world's most-cited computer scientist and a "godfather" of artificial intelligence — is deadly concerned about the current trajectory of the technology. As AI models race toward full-blown agency, Bengio warns that they've already learned to deceive, cheat, self-preserve and slip out of our control. Drawing on his groundbreaking…
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#716: Streamlining brand partnerships with Alan Gould, Mutual Markets
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What if building a brand partnership with a major entertainment property could happen in 5 minutes instead of 6 months—and drive 10x better results? What would that change for your marketing strategy? Today I’m joined by Alan Gould, CEO of Mutual Markets. Alan is at the forefront of a major shift in digital marketing and advertising—using AI to red…
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249. Oxygen Mask Principle: the Duty of Self-Care
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Send us a text Our 5-part mini-series Apply SPF (Self-Preservation Focus) is full of practical tips to have the best summer possible in a way that works for you. Even if our body is on a sun lounger on a faraway gorgeous deserted island, our head might still be worrying about the inbox. This second episode is a reminder that it is ok to focus on ou…
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Developing Customer Relationships in a Digital World | The Drive Las Vegas ft. Anthony Timpson
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On today's episode of The Drive Podcast, Anthony Timpson joins me in Las Vegas at the NIADA Conference. Anthony and I discuss developing customer relationships in a digital world, having a people first mindset, customer loyalty and more!For more info on Gold Standard Automotive, visit: https://goldstandardautomotive.com/Anthony Timpson: https://www…
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Chronically Automated - Episode #11 - The Lie We Tell Ourselves About Doing It All
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On this episode of Chronically Automated, Anthony and I dive deep into something that hits way too close to home for so many of us: automation shame. That feeling like you’re cheating or being lazy for wanting help, for not wanting to do everything manually, for leaning on systems, tools, AI, or people to lighten the load. Spoiler alert: it’s bulls…
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The uncertain future of consumer data control
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Section 1033 of the Dodd Frank Act was finalized at the end of the Biden administration and would require banks to give consumers free access and control of their personal banking data. The rule had met legal pushback from the bank industry and the CFPB under the Trump administration planned to scrap it. But last week, the bureau said it will inste…
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Tips for Entrepreneurial Financial Success
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Are traditional financial planning strategies enough for entrepreneurs? In this episode of "Accelerate Your Business Growth," host Diane Helbig sits down with David Flores Wilson, Managing Partner at Sincerus Advisoryand recognized as an Investopedia Top 100 Financial Advisor. David shares three quick, actionable tips that challenge conventional wi…
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Scrappy Marketing w/OrderCounter's Crystal Barrineau and BlueStar's James Korte
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We're getting scrappy this week to nerd out over marketing practices that don't require big budgets or large staffs. OrderCounter's Crystal Barrineau suggested this topic and volunteered her expertise as a scrappy marketer! Our own James Korte joins her for a valuable conversation about why marketing matters, real examples of simple-but-effective c…
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🗣️ ALL NEW PARALLEL: S1E4 - The Virtual Murder
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Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391) The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim…
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Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega
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Today’s episode of the Punk CX podcast is with Rebecca Miller, Senior Product Strategy Manager in the customer service and sales automation division at Pega. Rebecca joined me on the podcast recently to talk about the recently announced Pega Self-Service Agent, the problem with the current solutions in the market, why Pega is taking a fundamentally…
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Email my heart: USPS falls behind digital communication
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Marketplace’s Alice Wilder has been waiting for a love letter from her boyfriend to arrive at her home since March. But it’s not just her — years of financial troubles and political turmoil mean that those still sending letters are experiencing longer delivery times. Today, Wilder explores how email has eaten into USPS’ letter traffic since 2008 an…
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#715: Increasing speed to insights with Sid Banerjee, Medallia
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What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time. Today we’re …
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E177 | Maximising Healthcare Value with Real World Data
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In this episode, we delve into the transformative power of real-world data (RWD) in modern healthcare. Our guest, Ted Sweetser, Vice President of Strategic Advertising and Partnerships at PurpleLab, shares expert insights on how real-world data is driving innovation in patient outcomes, market access, and public health strategy. From electronic hea…
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Texas Roadhouse Gift Card Balance Check + Exclusive Deals You Need to Know
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Wondering how to check your Texas Roadhouse gift card balance or make the most out of your rewards? This episode of Roadie Rewards Radio is your complete guide to managing your gift card, uncovering hidden deals, and stacking up on savings. We walk you through: How to check your Texas Roadhouse gift card balance online What to do if your card isn’t…
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Episode #20 - Conversation with Ryan Mangan, Founder of EfficientEther
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Tune in to Episode #20 of ControlUp Community Radio, where host Douglas Brown welcomes Ryan Mangan, founder of EfficientEther, a cutting-edge platform dedicated to optimizing cloud costs through AI technology. With nearly 20 years of expertise in user computing, Ryan brings deep insights from his extensive work with RDS, VMware, and Azure Virtual D…
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Episode #56 Cut the Fees, Keep the Cash: Sarah Blesi on Payment Systems That Scale
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In this episode, I sat down with Sarah Blesi from Simple Clear Payments to talk about one of the most ignored, boring-but-critical pieces of the operations puzzle: payment processing. And before you roll your eyes, hang on. If you’re still using Stripe or PayPal just because it was easy to set up, and you’ve never looked at what it’s actually costi…
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Shilpa Alva: Non-Profit Leadership Lessons to Drive For-Profit Success
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How can we balance performance and purpose to sustain growth? Well, look no further than a successful non-profit for the answer to that! And while your organization may sell anything from software to shoes to services, you can indeed leverage a clear, co-created purpose to ignite performance. And you can embrace empathy for employees or customers w…
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How much input do employees have in workplace tech adoption?
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A new national study from groups including Gallup and the non-profit Jobs for the Future found that relatively few employees have any influence over how new technology is adopted in the workplace. Marketplace’s Meghan McCarty Carino spoke with Molly Blankenship, director of strategy and impact at Jobs for the Future, about what that means for emplo…
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FIR #475: Algorithms Got You Down? Get Retro with RSS!
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It has been 12 years since Google shut down Google Reader, its popular RSS news reader. The rise of social media newsfeeds had rendered RSS useless for many people, and declining usage led Google to sunset it. But RSS feeds never went away. Many websites still make them available; they’re baked into most blogging utilities; and podcasting relies he…
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Ai Max is Making Headlines….Really Long Headlines
1:01:17
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This week on Marketing O’Clock: AI Max is pulling blog articles content for headlines, which is outperforming standard landing pages with significantly higher ROAS. Google has also introduced a beta ad group‑level setting for AI Max in Search campaigns, which, when enable, automatically broadens keyword targeting via Search Term Matching. Google’s …
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As autonomous vehicles become more common, cities are grappling with how to keep robotaxis from interfering with emergency response efforts. Julia Pickar reports on how Seattle is trying to fix this problem.By Marketplace
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Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op’s Return to Customer-Centricity
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Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperat…
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Welcome to Accelerate Your Business Growth! In today’s episode, host Diane Helbig welcomes Emmy and Edward R. Murrow Award-winning journalist and international speaker Bofta Yimam. As the founder of StoryLead, Bofta helps entrepreneurs and leaders amplify their stories and boost their visibility. Together, they dive into actionable tips for small b…
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#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research
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One thing is for certain: the world of e-commerce never sits still. But what should retailers be paying attention to now? Agility requires not only adapting to changing consumer behaviors but also anticipating them. It's about proactively shaping the future of retail, not just reacting to it. Today, we're going to talk about navigating the ever-shi…
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#252: It’s Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen
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In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…
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How Texas Roadhouse and Steak Restaurants Are Reshaping American Dining
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As steakhouse trends heat up, my roadie txrhlive is helping Texas Roadhouse employees and restaurant teams across the U.S. access work tools, pay info, and more. In this episode of The Sizzle Report, we dive into the rising popularity of steak restaurants, with a special focus on iconic chains like Texas Roadhouse. Discover how quality cuts, custom…
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Bytes: Week in Review — Tea app data breach, chip exports to China and YouTube rolls out age estimation tech
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The Tea app is a place for women to share red or green flags about men, but it recently suffered a major data breach. Plus, why some members of Congress are protesting a deal with China to allow Nvidia to sell its H20 chips to the country. And YouTube is rolling out new age estimation technology to protect younger users. Marketplace’s Meghan McCart…
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What do you do when there’s too much work but not enough people to do it? Bring in some support! This week, Anne and Frances talk to a listener whose expert sales team can no longer keep up with everything the company offers. Together, Anne and Frances outline ways to simplify work for a stressed out team—including the use of AI to reduce complexit…
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#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
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Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience. What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust? Today we’re going to talk about how Agentic AI is changing that—…
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Send us a text Welcome to our 5-part Apply SPF (Self-Preservation Focus) series where we start with three simple ways to stay fired up instead of burnt out this summer and beyond. • Plan your day backwards instead of forwards to stay energetic and honour your time boundaries • Reframe your language from "have to do" to "get to do" for a quick shift…
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Maximize Profit by Pricing Cars with Data | The Drive Las Vegas ft. Doug Hadden
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On today's episode of The Drive Podcast, Doug Hadden joins me in Las Vegas at the NIADA Conference. Doug and I discuss the digital to physical hand-off, using data over gut feel, repricing cars and more!For more info on ACV Auctions, visit: https://www.acvauctions.com/Doug Hadden: https://www.linkedin.com/in/doug-hadden-a0598115/Strategy With Jason…
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Overcome incrementality by reimagining customer and agent experience - Interview with NiCE's CEO and Staysure's COO
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Today’s episode of the Punk CX podcast features two interviews. The first is with Scott Russell, CEO at NiCE, a provider of AI-driven customer service software that helps deliver automation & personalized experiences at scale. Scott and I talk about their recent Interactions events in Las Vegas and London, why many organisations are still uncertain…
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AI's role in human productivity and prosperity
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Simon Johnson, Nobel-winning economist, joined Marketplace’s Meghan McCarty Carino to explain his current thinking about AI and inequality. He says the tech could bring productivity gains, but they might not benefit everyone.By Marketplace
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Meet the BlueStar Network & Connectivity Experts
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You probably sell a lot of cool tech…mobile computers, POS systems, digital signage, printers, RFID, etc, and most of that stuff is designed to send and receive data and communicate with other systems, so it’s only as good as the networks it’s connected to. Is that connectivity something you are selling? Are you leaving it to specialized providers,…
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Small tweaks to AI prompts can have significant impacts on output
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Marketplace’s Meghan McCarty Carino speaks to Sayash Kapoor, a PhD candidate at Princeton and co-author of “AI Snake Oil." He says small tweaks to AI chatbots can often have big, unpredictable effects.By Marketplace
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#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop
30:22
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If your marketing grew like a dividend-reinvestment plan, would you still let a quarterly target dictate every decision? Agility requires stacking returning gains faster than the market changes—think compound interest, but for marketing campaigns. Today we’re going to talk about the Compound Marketing Engine, agentic AI, and why “data-driven” still…
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E176 | FDA Guidance on AI in Drug Development & Orphan Drug Development
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In this episode, former FDA leader and current SVP of Regulatory and Quality at Ariana Data Intelligence, Dr. Frederico Goodsaid, shares cutting-edge insights on how artificial intelligence (AI) is reshaping the landscape of drug discovery and development — particularly in the treatment of rare and orphan diseases. From breaking down the FDA's new …
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The Analyst as Artist: Adoption, AI and the Future of DEX 🎭 (w/ Mrinal Rai)
24:47
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Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist. Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to adviso…
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Episode #55 If You’re Still Thinking Like an Employee, Watch This — with Paulina Tillman
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In the latest episode of The Queen of Automation, I sit down with the incredible Paulina Tillman for a raw and real conversation that hits close to home for so many of us who’ve walked away from corporate life to build something on our own terms. Paulina is a mindset strategist who’s all about helping ex-corporate junkies rewire their thinking and …
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Apps that match truckers and loads are changing freight transport
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In Canada, road freight is part of the backbone of the economy — historically moving about four-fifths of all goods across the country, with demand growing. But trucking is changing, with digital freight-matching platforms reshaping how drivers find work and how goods get delivered. The BBC’s Sam Gruet reports.…
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Steve Durbin: How Empathetic Leadership Strengthens Cybersecurity and Risk Management
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My guest today, Steve Durbin, shares why empathy, agility, and resilience are vital to managing risk and keeping your organization secure. Steve shares the biggest threats to organizations right now and how empathetic leaders foster the resiliency needed to adapt. We discuss how CISO's and risk officers can create an empathetic culture where trust …
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FIR Interview: Monsignor Paul Tighe on AI, Ethics, and the Role of Humanity
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“Artificial intelligence will not save us. But it might help us understand who we are.” – Monsignor Paul Tighe In one of our most thought-provoking FIR Interviews to date, we speak with Monsignor Paul Tighe, Secretary of the Section of Culture of the Dicastery for Culture and Education at The Vatican, about the ethical dimensions of artificial inte…
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