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Douglas Adams’ Babelfish concept just got much closer - Interview with Sharath Keshava Narayana of Sanas

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Manage episode 523749220 series 3013800
Content provided by Adrian Swinscoe | Customer Experience Strategy Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Swinscoe | Customer Experience Strategy Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Today’s episode of the Punk CX podcast is with Sharath Keshava Narayana, CEO and Co-Founder of Sanas, which provides a real-time speech understanding platform with accent translation, noise cancellation and now real-time speech translation technology.

Sharath and I talk about the challenges with current translation methods, what they are doing with regards to real-time speech translation, the possibilities that this type of technology offers for customer service and experience and the exciting fact that Douglas Adams’ Babelfish application/device that featured in his book The Hitchhiker’s Guide to the Galaxy is getting much closer. We also finish off with Sharath’s best advice, his Punk CX brand and his very own good news story.

This interview follows on from my recent interview – Twilio’s secret sauce and CarFinance247’s road to success – Interviews from Twilio SIGNAL London 2025 – and is number 566 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

  continue reading

557 episodes

Artwork
iconShare
 
Manage episode 523749220 series 3013800
Content provided by Adrian Swinscoe | Customer Experience Strategy Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Swinscoe | Customer Experience Strategy Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Today’s episode of the Punk CX podcast is with Sharath Keshava Narayana, CEO and Co-Founder of Sanas, which provides a real-time speech understanding platform with accent translation, noise cancellation and now real-time speech translation technology.

Sharath and I talk about the challenges with current translation methods, what they are doing with regards to real-time speech translation, the possibilities that this type of technology offers for customer service and experience and the exciting fact that Douglas Adams’ Babelfish application/device that featured in his book The Hitchhiker’s Guide to the Galaxy is getting much closer. We also finish off with Sharath’s best advice, his Punk CX brand and his very own good news story.

This interview follows on from my recent interview – Twilio’s secret sauce and CarFinance247’s road to success – Interviews from Twilio SIGNAL London 2025 – and is number 566 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

  continue reading

557 episodes

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