Best Dealership Software Podcasts (2025)

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UCDP #80 – Inventory Management, AI & the Future of Used Inventory with Derek Hansen of vAuto 27:17

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18d ago27:17

27:17

In this episode of the Used Car Dealer Podcast, Zach talks with Derek Hansen, Vice President of Inventory Management Solutions at Cox Automotive and head of vAuto, to dig into how data, AI, and disciplined process are reshaping used-vehicle inventory strategy. Derek shares his non-traditional path from Intel and Bain & Company into automotive, and …

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UCDP Ep #79 - Smarter Diagnostics, Data & the Future of Dealership Profitability w/ Cole Reiken 27:08

2M ago27:08

27:08

In this episode of the Used Car Dealer Podcast, Zach talks with Cole Reiken, Managing Director of Blue Driver, to unpack how smarter diagnostics and data-driven tools are reshaping dealership profitability and customer trust. Cole shares lessons from his career at Impel.AI, Open Lane, and Canadian Black Book, and how those experiences inform his le…

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Stop Guessing Car Prices | Dealer's Real-Time Market Data + AI Suggestions 1:03:46

3M ago1:03:46

1:03:46

Pricing is moving every day. Your lot is full, days-to-turn is climbing, and “check comps later” quietly erases margin. In this episode we show how dealers can price with same-day market data, re-engage every warm shopper automatically on a drop, and use AI price suggestions with reasons so you know when to move, and when not to. What you’ll take a…

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Fake Leads, Real Costs: Dealers and the Marketing Blind Spot 50:37

3M ago50:37

50:37

In this episode of Dealer Insiders, we break down the real marketing problems costing car dealers time, money, and sales from paying for fake leads to tracking the wrong metrics. We cover how to identify lead quality, fix broken attribution, and make data-driven decisions that actually improve ROI. Whether you’re navigating ad contracts, questionin…

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AI in Car Sales: Assistant or Spam Machine? 50:39

3M ago50:39

50:39

AI is everywhere in retail, but the real test for car dealers is whether it actually helps sell cars or just burns trust. In this episode, we break down the fine line between AI that assists and AI that feels like spam. From price-drop automation to appointment scheduling, from personalized follow-ups to dust-covered inventory, the conversation dig…

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UCDP Ep #78 - AI, Live Agents & the Future of Dealership Engagement w/ Aaron Kleinhandler 33:56

3M ago33:56

33:56

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement. Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proact…

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Is AI Helping You Dealers Sell More… or Just Confusing Everyone? 1:09:42

3M ago1:09:42

1:09:42

Car dealers are being sold the promise of AI, but are they buying into the wrong parts? In this episode, we dig into the real problems AI should be solving inside a dealership. From aging and acquisitions to marketing waste and misused chatbots. Most vendors are selling chat AI that sounds good but misses the mark. If you’re a GM, owner, or decisio…

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UCDP Ep #77 – AI in Dealerships & EV Retail Innovation w/ Ross Tinkham & Alex Lawrence 35:58

5M ago35:58

35:58

In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sale…

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UCDP Ep #76 – NIADA Convention 2025, Dealer Advocacy & Market Shifts w/ Jeff Martin 18:18

6M ago18:18

18:18

In this episode of the Used Car Dealer Podcast, Zach Klempf welcomes back Jeff Martin, CEO of the National Independent Automobile Dealers Association (NIADA), to discuss the upcoming 2025 NIADA Convention, major changes in the used car market, and how independent dealers can thrive amid uncertainty. Jeff shares what to expect at this year’s convent…

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UCDP Ep #75 – Automotive Tariffs, Inventory & EV Trends w/ Kevin Roberts of CarGurus 30:53

6M ago30:53

30:53

In this episode of the Used Car Dealer Podcast, Zach talks with Kevin Roberts, Director of Economic & Market Intelligence at CarGurus, to decode today’s whiplash market—from March’s tariff shock to the spring surge in used-car supply. marries first-party shopper data with macro-economics, why dealers shifted from clearing aged units to stocking up,…

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UCDP Ep #74 - Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending 20:49

7M ago20:49

20:49

In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Deal…

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UCDP Ep #73 – Real-Time Lot Management with Mike Hanna of TrueSpot 22:56

7M ago22:56

22:56

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to u…

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UCDP Ep #72 – Automotive BDC & Fixed Operations with John Traver 47:09

8M ago47:09

47:09

In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an excepti…

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UCDP Ep #71 - Modern Dealership Reconditioning w/ Randy Kobat 14:44

10M ago14:44

14:44

In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers…

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UCDP Ep #70 - Driving Recall Accuracy with Mark Allen of AutoAp 23:56

11M ago23:56

23:56

In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automa…

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UCDP Ep #69 - AI-Powered Recall Platform with Ryan Maher of BizzyCar 24:25

12M ago24:25

24:25

In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked wer…

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UCDP Ep #68 - Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade 23:25

12M ago23:25

23:25

In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insig…

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UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic 25:11

1y ago25:11

25:11

In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…

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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers 30:21

1y ago30:21

30:21

In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…

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Julie Douglas, President, DealerPay 25:36

1y ago25:36

25:36

Dealer Pay offers a wide variety of services to keep your business running efficiently. Our dealer-specific solutions cover more than just simple payment processing. We have innovative services to help you manage all facets of your dealership. From sales and accounting, to service and customer retention, Dealer Pay makes for happy employees and loy…

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UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry 47:29

1y ago47:29

47:29

In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…

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"From Turnover to Tenure: Mastering Advisor Retention in Auto Dealerships" w/ Rick Ulin Education Team Lead/ Lead Instructor NCM Kansas City 24:29

1y ago24:29

24:29

In this episode Rick Ulin tackle the pressing issue of advisor turnover in the automotive industry. Pinpointing the root causes, including insufficient training and a lack of clear onboarding processes. The duo stressed the need for a systematic approach to improve advisor retention and proficiency. Key strategies discussed include: Developing Comp…

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UCDP Ep #64 - Interview with Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry 56:08

1+ y ago56:08

56:08

In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. Th…

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UCDP Ep #63 - Interview with Andrew Rostami of Credit Acceptance on Auto Financing 25:23

1+ y ago25:23

25:23

In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptan…

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"Accelerating Innovation: David Vallone's Automotive Journey" Part 2 53:48

1+ y ago53:48

53:48

David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…

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Accelerating Innovation: David Vallone's Automotive Journey Part 1 37:32

1+ y ago37:32

37:32

David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…

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Driving Success: Leadership and Innovation in Automotive Dynamics w/Bill Demaree FOD Tom Wood Automotive and James Grogan Senior VP of Client Success Dynatron Software 41:13

1+ y ago41:13

41:13

In this insightful podcast, Alex, William, and James delve into the intricacies of leadership in their industry, emphasizing its crucial role in driving success. William advocates for hands-on leadership, empowering teams to tackle challenges independently, while James stresses the importance of fostering a culture of care and innovation. Alex high…

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UCDP Ep #62 - Interview with Mary Bartlett of Montway on Auto Transportation 19:47

1+ y ago19:47

19:47

In this episode of the Used Car Dealer Podcast, Zach interviews Mary Bartlett, Vice President of Business Development at Montway Auto Transport. They discuss Mary’s journey into the transportation space from automotive retail, the current state of automotive transport and logistics, and what makes Montway Auto Transport a leader in the industry. Th…

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Drive for Automotive Excellence w/Bobby Jorgensen Yark Automotive Group 38:15

1+ y ago38:15

38:15

In this episode of the Fuel Podcast, Bobby Jorgensen, a veteran in the automotive industry, delved into key aspects of leadership, customer experience, and staff management. He emphasized the power of positivity, storytelling, and team empowerment in driving success. Bobby shared his unconventional strategies for dealership management in multicultu…

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UCDP Ep #61 - Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market 25:19

1+ y ago25:19

25:19

In this episode, Zach is joined by Jeff Martin, CEO of NIADA since February 2023 and former executive director at TXIADA. They discuss the upcoming NIADA Convention 2024, regulatory compliance, the used car marketplace, and the latest initiatives from NIADA! Some of the questions asked on the podcast include: Q) Jeff, you've been CEO of NIADA for n…

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Revving Tomorrow - Navigating Tech Trends w/John Hahn SM Peterson Chevrolet Buick GMC of Boise 27:30

1+ y ago27:30

27:30

John Hahn SM at Peterson Chevrolet Buick Cadillac in Boise shares his journey from starting at a BMW, Audi, Volkswagen, Porsche store to becoming a service manager. He also highlighted the changes and evolution he has observed in the automotive industry over the years. John discusses strategies for improving service departments in the automotive in…

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"Revving Up: Mastering Warranty Docs & OP Codes in Dealership Dynamics" 34:45

1+ y ago34:45

34:45

A Discussion about the importance of proper documentation in the context of warranty filings and customer support. James Grogan (Senior VP of Client Success with Dynatron), emphasized the need for understanding and education, particularly around the client experience. Brett Oberfelder (Director of File Smart at Dynatron), highlights that incorrect …

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Automotive Industry Transition w/Analytics, w/ James Grogan VP Client Success Dynatron Software and Bill Demaree FOD Tom Wood Automotive Group 31:09

1+ y ago31:09

31:09

In this episode, we delve into the latest technological advancements in the automotive industry. From data-driven processes to enhanced customer experiences, the discussion covers a wide array of topics. The participants explore the implementation of new tools to streamline operations, adjusting pricing strategies for improved profitability, and ad…

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UCDP Ep #60 - Interview with Bob Lanham of CarNow on Automotive Digital Retail in 2024 18:54

1+ y ago18:54

18:54

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bob Lanham, SVP of OEM & Marketing at CarNow. They discuss Bob's second time on the podcast and move to CarNow, the strategic deployment of CarNow's recent $40M funding from Runway Growth Capital, and CarNow's unique position in the digital retailing landscape. They also discuss…

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Fueling Customer Service in the Automotive Industry w/Bryan Hildebrand Parts and Service Director Jaguar Land Rover Riverside 21:16

1+ y ago21:16

21:16

Bryan Hildebrand emphasizes the importance of effective communication in enhancing customer experience and maintaining a positive company culture. Bryan also discusses the need to build a community around their brand through authentic and engaging content. Lastly, they highlighted the success of their recent customer appreciation event and their st…

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Brendan Hurley, Co-Owner/Manager, Astute RM 33:03

1+ y ago33:03

33:03

The mission: To better meet the needs of dealership groups, BDC-based sales departments, mobile workforces, server-less infrastructures, and sales departments with high employee churn at a price point that can weather a contracting economy.By Sharon Kitzman

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Ken Schwartz, Founder, LPR Media 25:40

1+ y ago25:40

25:40

At LPR Media we believe that as the “experts”, the risk should be on us if an advertising campaign does not work. Otherwise, all a dealership is buying is a promise. That is why LPR Media offers its TRUE Bird Dog program. There are no setup or startup fees. Dealers can make their campaigns conquest only. Simply, LPR Media works on a 100% straight c…

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Eric Schlesinger, Chief Revenue Officer, ActivEngage. 24:46

1+ y ago24:46

24:46

To help make digital conversations with dealerships more engaging, empathetic, and empowering. To enhance the automotive retail customer experience and replicate authentic, in-the-showroom relationships.By Sharon Kitzman

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Tom Roberton, Vice President of Marketing, Snap21 26:12

1+ y ago26:12

26:12

No matter the industry, your business needs terrific online reviews and satisfied customers sharing their great experiences with friends and family about you on Facebook, Twitter, Pinterest, Google, and via email. Snap21 is a simple-to-use product that will yield you immediate results. Snap21 is cumulatively capturing reviews from 4 out of 10 custo…

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Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart 44:16

1+ y ago44:16

44:16

Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service. They emphasized the need for dedicated training roles for managers and making personal connections with customers. They also discussed the role of general managers in unders…

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"Driving Innovation: Revolutionizing Warranty Administration & Claims Processing" w/Jim Roche CEO & Founder Warrcloud 27:57

2y ago27:57

27:57

Jim discusses the significance of innovation in warranty administration and claims. They addressed a problem of uncashed checks at dealerships and shared a solution developed by Jim's company, Warrcloud. Jim also talks about the surge in warranty claims processing due to the pandemic, the potential for outsourcing to optimize profit and revenue, an…

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Revving Up Success w/Jason Yates Corp. Fixed Ops Director Hudson Automotive 27:58

2y ago27:58

27:58

Jason shares his career journey and the growth of Loki Automotive and Mr. Hudson. He discussed the challenges and successes of a program aimed at technician retention and skill enhancement. Jason also talks about the issues faced during the acquisition of failing stores, and the strategies used to motivate technicians and improve customer service. …

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UCDP Ep #59 - Interview with Mike Trudeau, EVP of Business Development at Montway Auto Transport 13:56

2y ago13:56

13:56

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more! Some of the questions ask…

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The Dynamic Partnership of ADA and Dealerships w/Doug Smith President/CEO of Missouri ADA and St. Louis ADA and Julie Sells VP Sales/Marketing Optimum Dealer Services 31:51

2y ago31:51

31:51

Doug and Julie give their experiences on how the relationship/partnership matters with Dealers in Missouri. Doug discusses how he assists from the ADA side and Julie works to highlight qualified vendors to help Dealers make the best choices for their stores. Doug expands on the importance of strong relationships with the dealers to help grow the su…

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Translating Legislation to Dealers w/Matthew Groves CEO/President ADA Colorado 24:48

2y ago24:48

24:48

Matthew as Colorado Automobile Dealer Association CEO/President discusses relationships he has with Dealers in Colorado and how he is assisting with translating transparency in legislation. Matthew bridges the gap from interrupting policies from legislators and the impact to the Dealers in his state to helping legislators get direct contact with De…

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Embracing Technology for Customer Experience w/William McCurry VP Fixed Ops Del Grande Dealer Group 24:21

2y ago24:21

24:21

William discusses the empower of understanding data and relating that to customer experience and bridging the game in Fixed Ops to Variable. Expands on the concept of culture in the Dealership and taking care of you people to promote a positive culture environment. William discusses the main focus of 2024 is how to keep moving forward and keeping e…

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UCDP Ep #58 - Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian Automotive 18:48

2y ago18:48

18:48

In this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding deale…

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From Finance to Service and the In Between w/Dynatron Client Success Roundtable 1:05:14

2y ago1:05:14

1:05:14

Dynatron's Client Success Division brings you a Round Table discussion from experienced veterans in the Automotive Industry coving topics form Finance to Service Culture and all things items in between.By Dynatron Software

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EV World and Tech Training Roundtable w/1,600 Years of Experience in Dynatron Client Success. 37:45

2y ago37:45

37:45

Dynatron Client Success team with 1,600 years of collective experience discusses EV World outlook for 2024 and training Techs for the evolution and impact. This roundtable discussion touches on addressing the need for techs and strategies of growing, training, and retention. Pricing strategies and management techniques are touched, that have practi…

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Evolution of Looking at Expenses w/Doug Austin Founder and CEO Strategic Source 25:29

2y ago25:29

25:29

Doug gives the origins of Strategic Source and how he started understanding outsource purchasing to cut cost, save time and reduce risk. Doug and his son Chris (VP of Sales) touch on how the Automotive Industry has evolved in expenses viewing over 160 categories and what they are doing to help Dealers manage these changes and optimize their spendin…