Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo

Customer Service Chatbots Podcasts

show episodes
 
Artwork

1
Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe | Customer Experience Strategy Expert

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Monthly+
 
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
  continue reading
 
Artwork
 
Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
  continue reading
 
Smart Strategies: AI Meets Marketing explores the intersection of cutting-edge AI technology and innovative marketing techniques. Each episode dives deep into how AI is transforming the way businesses engage customers, optimize campaigns, perform daily workflows, and drive growth. Whether you’re a seasoned marketer or just starting, this podcast provides actionable insights and expert advice to help you leverage AI for smarter marketing strategies.
  continue reading
 
Artificial intelligence is a rapidly growing field of technology and has been integrated into many aspects of our lives. From facial recognition to automated customer service, AI can be found in almost every industry. One of the most impressive and exciting applications of Artificial Intelligence is OpenAI's ChatGPT, the world's best AI chatbot. Let's explore this amazing technology and learn more about the capabilities and potential applications of ChatGPT Online at Chatgptonline.io.
  continue reading
 
Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https:/ ...
  continue reading
 
Join Vector AI as we explore how AI agents, chatbots, and automation are transforming the way businesses work, sell, and support their customers. Whether you’re a small business owner, a marketing pro, or just AI-curious, you’ll discover how to harness intelligent automation to save time, cut costs, and boost customer satisfaction. Each episode features: 🤖 Deep dives into AI and chatbot trends 💡 Real-world business success stories 🛠 Tips for designing, training, and deploying AI agents 🔮 Fut ...
  continue reading
 
The NBN Entrepreneurship and Leadership channel podcast focusses on entrepreneurship, leadership and innovation, interviewing entrepreneurial people, leaders and others about their journey, motivations, lessons learned and advice for others. Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/entrepreneurship-and-leadership
  continue reading
 
Artwork
 
This is Commerce That Matters, a podcast that helps your e-commerce business thrive. We explore what’s trending - from chatbots to artificial intelligence, to sustainability, data, and analytics, and take a deep-dive into each topic. We bring to surface what’s meaningful through the lens of industry experts, and what will help your business make an impact in this world. Conversations are led by Anshey Bhatia, an e-commerce expert and entrepreneur, who runs Verbal+Visual, a digital agency in ...
  continue reading
 
Welcome to Tech Pulse, the podcast that makes technology accessible for everyday business owners. Hosted by Nury from PulsePoint Media Atelier in Norwalk, Connecticut, this show breaks down complex AI tools and technology solutions into practical, actionable insights for small businesses. Each episode explores how artificial intelligence can transform your business operations—from content creation and customer service to financial planning and multilingual communication. Whether you're a con ...
  continue reading
 
Artwork

1
Digital Retina | SEO Company in Noida

Digital Retina | SEO Company in Noida

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Monthly+
 
DRET is a 360-degree digital marketing company and trusted SEO Company in Noida, helping businesses grow with expert services like SEO, SMM, B2B marketing, graphic design, website development, healthcare SEO, real estate SEO, local SEO, and AEO. We create tailored strategies that enhance visibility, generate quality leads, and drive measurable business growth. Phone No:- 9953023123 Email:- [email protected]
  continue reading
 
Tim Reid (AKA Timbo) interviews the most innovative founders in the world of small business. In this award winning podcast business owners share where their original business idea came from, how they got it to market and the strategies they used that led to their business’s unprecedented growth. Tim Reid's curiosity for what makes business owners tick and his passion for small business success means that every episode is chock full of marketing gold that will help you build that beautiful bu ...
  continue reading
 
Improving digital skills mastery will make you stand out in a competitive business environment. Digital skills mastery lab offers valuable knowledge that will help you better understand the value of learning digital skills.
  continue reading
 
Artwork
 
Welcome to 'AI Unplugged,' the podcast where we dive deep into the world of Artificial Intelligence. Join us as we explore cutting-edge advancements, ethical considerations, and real-world applications of AI. Whether you're a tech enthusiast, a professional in the field, or just curious about how AI is shaping our future, this podcast offers insightful discussions with experts, industry leaders, and innovators. Tune in to stay informed and inspired by the limitless potential of AI.
  continue reading
 
The Digital Strategist Podcast is a Minnesota Marketing Podcast that grows Local Business Owners and Minneapolis Freelancers' brands online. Hosted by the Local Minneapolis Digital Strategist Jake Goss-Kuehn, a digital strategist for Web Strategy Viking, you'll get actionable tips, strategies, and system based marketing that moves the needle.
  continue reading
 
Inoxoft Innovation Hub – Voiced by AI Stay ahead in the tech game with Inoxoft! Our podcast unpacks the latest trends in AI, software development, and industry solutions. Every episode delivers actionable insights, expert tips, and real-world stories designed to empower your business and spark innovation. Whether you're a tech enthusiast or a business leader, we make complex ideas simple and show you how Inoxoft is shaping the future of technology. Explore more and transform your business wi ...
  continue reading
 
Loading …
show series
 
Are you looking for an alternative to a career path at a big firm? Does founding your own start-up seem too risky? There is a radical third path open to you: You can buy a small business and run it as CEO. Purchasing a small company offers significant financial rewards--as well as personal and professional fulfillment. Leading a firm means you can …
  continue reading
 
Today’s episode of the Punk CX podcast is with Phil Regnault, Marketing Transformation Partner at PwC & PwC’s Adobe Alliance Leader. Phil and I talk about the recently published results of PwC’s 2025 Customer Experience Survey, which was a US-focused survey, and a recently released fresh cut of their survey featuring exclusive insights from Adobe u…
  continue reading
 
Gemini 3 was a landmark frontier model launch in AI this year — but the story behind its performance isn’t just about adding more compute. In this episode, I sit down with Sebastian Bourgeaud, a pre-training lead for Gemini 3 at Google DeepMind and co-author of the seminal RETRO paper. In his first-ever podcast interview, Sebastian takes us inside …
  continue reading
 
In this conversation, we hear about how Jonathan transitioned from a corporate career, through digital nomading, to becoming a podcast producer and community enabler. We hear about how his somewhat isolated upbringing as a foreign in rural Belgium created a lifelong desire for connection and being in contact with the wider community. We hear about …
  continue reading
 
Today’s episode of the Punk CX podcast is with Sharath Keshava Narayana, CEO and Co-Founder of Sanas, which provides a real-time speech understanding platform with accent translation, noise cancellation and now real-time speech translation technology. Sharath and I talk about the challenges with current translation methods, what they are doing with…
  continue reading
 
Stanford educator and renowned creativity expert Tina Seelig joins Richard Lucas on the New Books Network’s Entrepreneurship & Leadership channel to discuss her new book What I Wish I Knew About Luck (coming April 2026). As the host found himself agreeing with everything Tina said, he asked for examples of people who disagreed with her. First, they…
  continue reading
 
Congratulations! You’ve launched a sleek, redesigned website that showcases the heart and soul of your school or district. But guess what? The work isn’t over yet. Building awareness—and engagement—is just as important. Your new website should become the central marketing hub that connects your school with parents, students, staff, and the broader …
  continue reading
 
Today’s episode of the Punk CX podcast is a two-parter that I recorded while attending the Twilio SIGNAL event in London on November 19th. My first guest is Peter Bell, VP of EMEA Marketing at Twilio. Peter and I talk about his highlights from the event, what he is seeing companies do well/right to help them harness the obvious potential of all of …
  continue reading
 
GEO Different from SEO focuses on targeting users based on location, while SEO improves overall search rankings. GEO ensures local visibility, helping businesses reach nearby customers effectively. Understanding this difference boosts local marketing results.Visit Us:- https://digitalretina.in/blog/how-is-geo-different-from-seoContact Us:- 95402312…
  continue reading
 
Looking for the Best Web Development Company in Noida? Choose a company with experienced developers, strong portfolio, modern technologies, and reliable support. Focus on quality, SEO-friendly design, and timely delivery to ensure your website stands out.Visit Us:- https://digitalretina.in/blog/web-development-company-in-noidaContact Us:- 954023123…
  continue reading
 
A Website Speed Optimization Service helps your site load faster, improves user experience, and supports better Google rankings. Fast pages reduce bounce rate and build trust for long-term online growth.Visit Us:- https://digitalretina.in/blog/website-speed-optimization-serviceContact Us:- 9540231233…
  continue reading
 
WordPress vs Custom Website" is a key choice for better ROI. This guide explains cost, control, speed, security, and long-term value so you can choose the best option for your business growth.Visit Us:- https://digitalretina.in/blog/wordpress-vs-custom-website-which-is-betterContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
We’re told that AI progress is slowing down, that pre-training has hit a wall, that scaling laws are running out of road. Yet we’re releasing this episode in the middle of a wild couple of weeks that saw GPT-5.1, GPT-5.1 Codex Max, fresh reasoning modes and long-running agents ship from OpenAI — on top of a flood of new frontier models elsewhere. T…
  continue reading
 
Today’s episode of the Punk CX podcast features a discussion I recently had with Elizabeth Maxson, CMO at Contentful, a digital experience platform trusted by more than 4,200 companies around the world. Elizabeth joins me today to talk about a research report they recently published called When Machines Make Marketers More Human, whether marketers …
  continue reading
 
Let’s be honest: the public isn’t exactly throwing a parade for the U.S. education system right now. While many parents trust their child’s individual school, the broader perception of K–12 education? Not so rosy. But here’s the silver lining—this is your chance to show them what’s really going on behind the scenes: the dedication, the innovation, …
  continue reading
 
Today’s episode of the Punk CX podcast features a discussion I recently had with Ray Gerber and Mark Smith, Co-Founders of the Institute for Journey Management (I4JM). We talk about customer journeys, where most people go wrong with them, some examples of customer journeys done right, where AI fits into all of this, the backstory to the Institute f…
  continue reading
 
In this special release episode, Matt sits down with Nathan Lambert and Luca Soldaini from Ai2 (the Allen Institute for AI) to break down one of the biggest open-source AI drops of the year: OLMo 3. At a moment when most labs are offering “open weights” and calling it a day, AI2 is doing the opposite — publishing the models, the data, the recipes, …
  continue reading
 
An AI Chatbot helps businesses answer customer queries fast, automate tasks, and improve service. It works using smart algorithms that understand user needs and give quick, accurate replies.Visit Us:- https://digitalretina.in/blog/what-is-ai-chatbot-how-it-works-&-benefitsContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
Your online store grows faster with expert eCommerce SEO Services. It helps you rank higher, get more product visitors, build trust, and increase sales with better search visibility.Visit Us:- https://digitalretina.in/blog/ecommerce-seo-services-boost-online-storeContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
AI Content Marketing helps create smarter posts, reach the right audience, and boost engagement. It improves website traffic, builds quality leads, and supports consistent growth in sales.Visit Us:- https://digitalretina.in/blog/AI-Content-MarketingContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
Find the top 5 Website Designing Companies known for creative designs, fast performance, and user-focused websites. Choose the right team to build a strong online presence for your brand.Visit Us:- https://digitalretina.in/blog/top-5-website-designing-companies-in-noidaContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
Grow your brand with trusted Digital Marketing Services for Small Businesses. Get better reach, more leads, and smart strategies that help your business grow faster with real results.Visit Us:- https://digitalretina.in/blog/digital-marketing-services-for-small-businessesContact Us:- 9540231233By Digital Retina | SEO Company in Noida
  continue reading
 
Antony Crowther is a 'street fighter' who built New York Minute, a burger franchise with 30 locations, that is now down to six. And guess what? He couldn’t be happier! Strap in for an inspiring story of business resilience, adaption and reinvention. And some very actionable business and marketing tips along the way. In this high-energy episode of T…
  continue reading
 
Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driving that, how things are likely to change for customers, agents, and businesses, what he’s seeing co…
  continue reading
 
Let’s be honest—education has changed. Big time. Gone are the days when families simply enrolled their children in the neighborhood school by default. Today, parents are exploring options, doing their homework, and making informed decisions about where their child will thrive. Thanks to the rise of school choice, schools are no longer just places s…
  continue reading
 
Today’s episode of the Punk CX podcast features a chat that I recently had with Matt Healy, Senior Director of Product Marketing at Pega, where we talk about legacy transformation, how big some of the legacy challenges facing firms are, how Pega is responding, why it’s important for organisations to have a real strategy with respect to AI agents in…
  continue reading
 
Frontier AI is colliding with real-world infrastructure. Eiso Kant (Co-CEO & Co-Founder, Poolside) joins the MAD Podcast to unpack Project Horizon— a multi-gigawatt West Texas build—and why frontier labs must own energy, compute, and intelligence to compete. We map token economics, cloud-style margins, and the staged 250 MW rollout using 2.5 MW mod…
  continue reading
 
Keen to turn your precious customers in to customers for life? In this solo episode of Small Business Big Marketing, I turn my week of errands into a marketing masterclass. I’ve just had a haircut, visited the shrink, and—clumsy me—snapped two pairs of prescription glasses. While ticking off my to-do list, I couldn’t switch off my marketing brain. …
  continue reading
 
Today’s episode of the Punk CX podcast features a chat that I had with Miranda Collard, who is the CEO of the Americas at TP (formerly Teleperformance). Miranda and I talk about Miranda’s career journey from employee #27 to now being the CEO of the Americas, how she still takes customer calls, why the future of CX isn’t about bots versus humans, ho…
  continue reading
 
Power is the new bottleneck, reasoning got real, and the business finally caught up. In this wide-ranging conversation, I sit down with Nathan Benaich, Founder and General Partner at Air Street Capital, to discuss the newly published 2025 State of AI report—what’s actually working, what’s hype, and where the next edge will come from. We start at th…
  continue reading
 
When a family starts shopping for a new school, their first “campus tour” almost always happens online. Long before they shake hands with your principal or see a classroom in action, parents are clicking through your website, judging whether you’re organized, communicative, and worth trusting with their child’s education. In other words, your site …
  continue reading
 
Today’s episode of the Punk CX podcast features a chat that I had with Tom Eggemeier, the Chief Executive Officer of Zendesk, following the conclusion of Zendesk’s recent AI Summit. We talk about the highlights from the event, what’s different from what they announced at Relate back in March, how they now have 20,000 customers using their AI and wh…
  continue reading
 
Are we failing to understand the exponential, again? My guest is Julian Schrittwieser (top AI researcher at Anthropic; previously Google DeepMind on AlphaGo Zero & MuZero). We unpack his viral post (“Failing to Understand the Exponential, again”) and what it looks like when task length doubles every 3–4 months—pointing to AI agents that can work a …
  continue reading
 
G’day, I’m your host Timbo Reid, and welcome to the 16 year-old award-winning Small Business Big Marketing Podcast. I’m guessing you’re a motivated business owner keen to grow that beautiful business of yours into the empire it absolutely deserves to be. Well, you’ve come to the right place. I’ve been in marketing all my working life (that’s a long…
  continue reading
 
Hey motivated business owner, Timbo here. I trust your business is thriving, as are you. I haven't been. It's been almost two years since we last spoke, so I thought I owed it to you to let you know what's been going on, and what's about to go on. So here's a little message from yours truly. Key points if you can't be bothered listening: I've been …
  continue reading
 
Today’s episode of the Punk CX podcast is a three-part episode featuring conversations I had with Vinod Muthukrishnan, the VP & COO for the Webex Customer Experience Business Unit at Cisco, Chang Chang, a Senior Director of Product for Cloud CX Solutions at Cisco and a Cisco Webex customer - Patrick Cornish, a Senior Network Engineer specialising i…
  continue reading
 
What does it really mean when GPT-5 “thinks”? In this conversation, OpenAI’s VP of Research Jerry Tworek explains how modern reasoning models work in practice—why pretraining and reinforcement learning (RL/RLHF) are both essential, what that on-screen “thinking” actually does, and when extra test-time compute helps (or doesn’t). We trace the evolut…
  continue reading
 
This article is a continuation from School Website Photography, Part 1, which was to help you capture, curate, and use real school website photos to advance enrollment, retention, and community pride—without pro gear or a pro budget. The goal of part 2 is to keep the compelling images you created in Part 1 ADA compliant, legal, accessible, fast, an…
  continue reading
 
Today’s episode of the Punk CX podcast features Chris Koehler, the Chief Marketing Officer at Twilio. We discuss Twilio’s recently published State of Customer Engagement Report, how many brands are using AI to personalise experiences and the impact they are seeing as a result, customer concerns about the use of their data, the rise of first-party d…
  continue reading
 
Today’s episode of the Punk CX podcast features Jamie Anderson, Chief Revenue Officer of UserTesting. Jamie joins me today to talk music, the mismatch between what companies believe they deliver and what customers actually experience, and how this can be fixed with human-first design. We also explore how AI risks disconnecting teams from real human…
  continue reading
 
Sholto Douglas, a top AI researcher at Anthropic, discusses the breakthroughs behind Claude Sonnet 4.5—the world's leading coding model—and why we might be just 2-3 years from AI matching human-level performance on most computer-facing tasks. You'll discover why RL on language models suddenly started working in 2024, how agents maintain coherency a…
  continue reading
 
Today’s episode of the Punk CX podcast is with Ty Givens, who is the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up—they lead. Ty joins me today to talk about how emotional labour and systems thinking are missing from leadership, why there is a better way to r…
  continue reading
 
Picture the last time you scrolled a website on your phone. Did you read the paragraphs first—or did the images tell you, in a heartbeat, whether you were in the right place? Parents judge a school site in the same way. A shot of engaged students in a bright makerspace shouts innovation! long before a headline can. Visuals build emotional connectio…
  continue reading
 
Today’s episode of the Punk CX podcast is with Matt Powell, Creative Director at Great State, a digital product and service design agency. Matt joins me today to talk about some research that they recently released called Shifting States, which examines Gen Z behaviours and digital expectations. We explore the implications of this research, what it…
  continue reading
 
The most successful enterprises are about to become autonomous — and Eléonore Crespo, Co-CEO of Pigment, is building the nervous system that makes it possible. In this conversation, Eléonore reveals how her $400 million AI platform is already running supply chains for Coca-Cola, powering finance for the hottest newly public companies like Figma and…
  continue reading
 
If Parts 1 and 2 explained what terrific service looks like, Part 3 shows how to teach it, practice it, and keep it pulsing through your halls long after the kick-off workshop. Because the best school customer service training isn’t a PowerPoint—it’s a living, laughing, problem-solving culture. Training tactics that work (and don’t bore anyone to t…
  continue reading
 
2025 has been a breakthrough year for AI video. In this episode of the MAD Podcast, Matt Turck sits down with Cristóbal Valenzuela, CEO & Co-Founder of Runway, to explore how AI is reshaping the future of filmmaking, advertising, and storytelling - faster, cheaper, and in ways that were unimaginable even a year ago. Cris and Matt discuss: * How AI …
  continue reading
 
Today’s episode of the Punk CX podcast is with Sophie Cheng, the Senior Vice President of Product Marketing at Sinch, the global CPaaS (Communications Platform as a Service) provider. Sophie joins me today to talk about why most brands build chatbots backwards, why success hinges on journey-led design, not tech-first thinking, how to design real co…
  continue reading
 
Today’s episode of the Punk CX podcast is with Greg Kihlström from The Agile Brand. Greg is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to top companies on marketing technology, marketing operations, and digital transformation initiatives. A couple of months ago, Greg invited me to be a guest on his sho…
  continue reading
 
Loading …
Copyright 2026 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play