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Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe | Customer Experience Strategy Expert

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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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Smart Strategies: AI Meets Marketing explores the intersection of cutting-edge AI technology and innovative marketing techniques. Each episode dives deep into how AI is transforming the way businesses engage customers, optimize campaigns, perform daily workflows, and drive growth. Whether you’re a seasoned marketer or just starting, this podcast provides actionable insights and expert advice to help you leverage AI for smarter marketing strategies.
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Artificial intelligence is a rapidly growing field of technology and has been integrated into many aspects of our lives. From facial recognition to automated customer service, AI can be found in almost every industry. One of the most impressive and exciting applications of Artificial Intelligence is OpenAI's ChatGPT, the world's best AI chatbot. Let's explore this amazing technology and learn more about the capabilities and potential applications of ChatGPT Online at Chatgptonline.io.
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Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https:/ ...
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Join Vector AI as we explore how AI agents, chatbots, and automation are transforming the way businesses work, sell, and support their customers. Whether you’re a small business owner, a marketing pro, or just AI-curious, you’ll discover how to harness intelligent automation to save time, cut costs, and boost customer satisfaction. Each episode features: 🤖 Deep dives into AI and chatbot trends 💡 Real-world business success stories 🛠 Tips for designing, training, and deploying AI agents 🔮 Fut ...
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CyberSecurity Summary

CyberSecurity Summary

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CyberSecurity Summary is your go-to podcast for concise and insightful summaries of the latest and most influential books in the field of cybersecurity. Each episode delves into the core concepts, key takeaways, and practical applications of these books, providing you with the knowledge you need to stay ahead in the ever-evolving world of cybersecurity. Whether you’re a seasoned professional or just starting out, CyberSecurity Summary offers valuable insights and discussions to enhance your ...
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Welcome to Tech Pulse, the podcast that makes technology accessible for everyday business owners. Hosted by Nury from PulsePoint Media Atelier in Norwalk, Connecticut, this show breaks down complex AI tools and technology solutions into practical, actionable insights for small businesses. Each episode explores how artificial intelligence can transform your business operations—from content creation and customer service to financial planning and multilingual communication. Whether you're a con ...
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The up to date concepts and techniques for growing a business online using digital marketing. Learn what is working and what is not. Digital Online Marketing is a challenge for most businesses today. Confusion surrounds everything from Website design to Social Media to using Email and Text or Instant Messaging. There are literally hundreds of companies and programs promoting solutions to these issues. Our Podcast is designed to help navigate through this jungle so both businesses and marketi ...
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This is Commerce That Matters, a podcast that helps your e-commerce business thrive. We explore what’s trending - from chatbots to artificial intelligence, to sustainability, data, and analytics, and take a deep-dive into each topic. We bring to surface what’s meaningful through the lens of industry experts, and what will help your business make an impact in this world. Conversations are led by Anshey Bhatia, an e-commerce expert and entrepreneur, who runs Verbal+Visual, a digital agency in ...
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In this podcast episode, we dive into People Bots—the game-changing hybrid of AI chatbots and human intelligence. We talk about how these conversational bots solve customer problems faster, boost satisfaction, and drive sales by blending automation with a personal touch. If you’re looking to upgrade your website and improve customer interactions, this is the must-have tech every business needs. Tune in to discover why People Bots are redefining customer service and keeping businesses ahead o ...
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Improving digital skills mastery will make you stand out in a competitive business environment. Digital skills mastery lab offers valuable knowledge that will help you better understand the value of learning digital skills.
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Inoxoft Innovation Hub – Voiced by AI Stay ahead in the tech game with Inoxoft! Our podcast unpacks the latest trends in AI, software development, and industry solutions. Every episode delivers actionable insights, expert tips, and real-world stories designed to empower your business and spark innovation. Whether you're a tech enthusiast or a business leader, we make complex ideas simple and show you how Inoxoft is shaping the future of technology. Explore more and transform your business wi ...
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2030 School

Richard Coward

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What will the world and education look like in 2030? In this podcast I talk to some interesting people that we can learn from and who can inspire us. Education is the most important tool that can change the world. It not only brings out more opportunities, and generates the economy and wealth, it is also extremely important for solving problems and peace. What conflict can't be solved by better education and mutual understanding?
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The NBN Entrepreneurship and Leadership channel podcast focusses on entrepreneurship, leadership and innovation, interviewing entrepreneurial people, leaders and others about their journey, motivations, lessons learned and advice for others. Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/entrepreneurship-and-leadership
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The Digital Strategist Podcast is a Minnesota Marketing Podcast that grows Local Business Owners and Minneapolis Freelancers' brands online. Hosted by the Local Minneapolis Digital Strategist Jake Goss-Kuehn, a digital strategist for Web Strategy Viking, you'll get actionable tips, strategies, and system based marketing that moves the needle.
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Artificial Intelligence (AI)

Pooja QSS Technosoft

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Welcome to 'AI Unplugged,' the podcast where we dive deep into the world of Artificial Intelligence. Join us as we explore cutting-edge advancements, ethical considerations, and real-world applications of AI. Whether you're a tech enthusiast, a professional in the field, or just curious about how AI is shaping our future, this podcast offers insightful discussions with experts, industry leaders, and innovators. Tune in to stay informed and inspired by the limitless potential of AI.
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Artificial Antics

Artificial Antics

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Artificial Antics is a podcast about Artificial Intelligence that caters to the skeptic and uninitiated. Join this unlikely trio Mike (the techy), Rico (the skeptic) and A.I. as they dive headfirst into the world of artificial intelligence. From debating the social implications and ethical concerns around AI to figuring out how to break into the lucrative AI market, no topic is off-limits. And with A.I. on board, you never know what kind of shenanigans are in store. Will A.I. turn out to be ...
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Welcome to the "Artificially Smart Marketing Podcast," where we explore the exciting world of artificial intelligence and its impact on marketing. Every week, we feature in-depth conversations with industry leaders, technology experts, and marketing professionals. Our guests share their insights and experiences on how AI is transforming marketing and providing businesses with a competitive edge, keeping you up-to-date on the latest trends and best practices in AI-powered marketing. Whether y ...
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Explores the multifaceted field of network science, detailing various network types such as social, biological, and technological systems like the Internet and telephone networks. It examines fundamental network properties including paths, connectivity, and the small-world effect, alongside different mathematical representations of networks. The so…
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Austin Russell was replaced in May following an ethics inquiry, but now he wants to use his new AI lab to buy Luminar. Plus, 50 fashion brands are launching their shoppable worlds for VLGE's World Fashion Week, founder Evelyn Mora says. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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VC legend Ron Conway quits Salesforce Foundation after Benioff’s National Guard comments Kayak is bringing AI directly to its main platform with a new “AI Mode” that lets travelers research, plan, and book trips through a built-in chatbot. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Explores various facets of network security and performance, providing practical guidance for hardening systems and optimizing network elements. It covers topics such as client and server security configurations, including detailed steps for Windows and Linux environments, and the benefits of virtualization for disaster recovery and elastic perform…
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Today's Deep dive podcast provides an overview of Search Engine Optimization (SEO), detailing how Google's automated crawlers discover content primarily through links from other websites. The podcast establishes that the most critical strategies for improving a site’s search presence fall into two categories: technical foundation and content qualit…
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Pinterest is rolling out new controls that let users limit how much AI-generated content appears in their feeds. The company is also making its AI content labels more visible. Ke Yang’s departure marks the latest in a string of exits from Apple’s AI unit, putting the company into jeopardy in the lead up to a much-anticipated Siri revamp scheduled f…
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Today’s episode of the Punk CX podcast is a three-part episode featuring conversations I had with Vinod Muthukrishnan, the VP & COO for the Webex Customer Experience Business Unit at Cisco, Chang Chang, a Senior Director of Product for Cloud CX Solutions at Cisco and a Cisco Webex customer - Patrick Cornish, a Senior Network Engineer specialising i…
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F5 Networks, which provides cybersecurity defenses to most of the Fortune 500, said the DOJ allowed it to delay notifying the public on national security grounds. Semiconductor firm Arm is partnering with Meta to enhance the social media company's AI systems amid an unprecedented infrastructure buildout. Learn more about your ad choices. Visit podc…
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An extensive guide to Mastering Tableau, a prominent business intelligence tool, focusing on its advanced features for data analysis and visualization. It covers best practices for visual design, including formatting, color usage, and reducing clutter to create impactful data stories. Readers will learn about data preparation and handling using Tab…
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OpenAI says it will soon roll back some of ChatGPT's safeguards, and even allow the chatbot to engage in erotica for adult users. Waymo already has ties to the UK, which began after the autonomous vehicle technology company acquired Latent Logic in 2019. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Walmart is partnering with OpenAI to let shoppers buy products directly through ChatGPT. The new integration will allow users to link their Walmart accounts, browse items ,and instantly check out — all within the chatbot. Designed for one-on-one meetings, the tool lets you insert available time slots directly into an email, automatically creating a…
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Detailing its installation, configuration, and management for various IT infrastructure needs. It covers fundamental concepts like server roles, disk management, networking protocols, and PowerShell cmdlets for administration. The text also thoroughly explores advanced topics such as virtualization with Hyper-V, including virtual disks, networks, a…
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SpaceX said farewell to its V2 on Monday night as it sent Starship’s current configuration on one last test flight, in a mission that the company says hit all its key goals, moving the program into its next phase. ecurity researchers have discovered that as many as half of all geostationary satellites in Earth’s orbit are carrying unencrypted sensi…
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Oura's chief commercial officer doesn't seem particularly worried about capturing every demographic. Instead, she's focused on keeping Oura’s core users happy while organically attracting new segments. And young women are becoming part of that core market. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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This article is a continuation from School Website Photography, Part 1, which was to help you capture, curate, and use real school website photos to advance enrollment, retention, and community pride—without pro gear or a pro budget. The goal of part 2 is to keep the compelling images you created in Part 1 ADA compliant, legal, accessible, fast, an…
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An introduction to Power BI, outlining its use in business intelligence applications. It covers fundamental concepts like data modeling, DAX calculations, and various visualization types such as bar, line, waterfall, scatter, donut, treemap, and map charts. The text also explains how to connect and shape data from diverse sources using Power Query …
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California Governor Gavin Newsom signed a landmark bill on Monday that regulates AI companion chatbots, making it the first state in the nation to require AI chatbot operators to implement safety protocols for AI companions The law is designed to protect children and vulnerable users from some of the harms associated with AI companion chatbot use. …
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On Friday, the technology giant announced a new feature that will automatically disable browser notifications for the websites you haven’t interacted with recently, disrupting their ability to pop up alerts and updates that you may no longer be interested in. the President declared Friday that he will impose a 100% tariff on all imports from China,…
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A practical resource for developing, deploying, and scaling containerized applications. It covers fundamental concepts like containerization versus virtual machines, Kubernetes architecture, and various Azure container services, alongside advanced topics such as serverless Kubernetes, Windows containers, and integrating with Azure DevOps for contin…
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Discuss artificial intelligence and deep learning techniques applied to malware analysis and detection, as well as other cybersecurity challenges. They cover various neural network architectures like MLPs, CNNs, RNNs, LSTMs, and GANs, and their effectiveness in tasks such as classifying malware families, identifying malicious URLs, and detecting an…
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A comprehensive guide to the security architecture of mobile telecommunications systems, particularly focusing on Long Term Evolution (LTE). It details the evolution of cellular security from analogue systems to 2G (GSM), 3G (UMTS), and the Evolved Packet System (EPS), highlighting common vulnerabilities and subsequent design improvements. The text…
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Political shifts might have set back the energy transition, but large investors are betting that renewables are at the future of energy. In other news, the CMA has designated Google as having "strategic market status" in the search and search advertising markets, which means the company has such "a substantial and entrenched" position that it requi…
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Microsoft CEO Satya Nadella offered a glimpse of the "first of many" massive Nvidia AI systems it is rolling out, starting now. a16z’s Anish Acharya calls India office reports “entirely fake news!” Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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A practical guide to Narrowband Internet of Things (NB-IoT), detailing its underlying cellular communication technologies like 4G and 5G LTE, and its applications in Machine Type Communication (MTC). The text covers Arduino-based projects for developers, showcasing the use of an NB-IoT hardware board with a microcontroller (MCU) and Quectel BG96 mo…
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-The U.S.' top auto safety agency said it had identified more than 50 reports of FSD running red lights, crossing yellow lines, or making illegal turns. -Apple speaks out about how the Texas age assurance law was written, saying it affects the privacy of users. -SoundCloud is evolving into a more social platform with new features like playlists bas…
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Today’s episode of the Punk CX podcast features Chris Koehler, the Chief Marketing Officer at Twilio. We discuss Twilio’s recently published State of Customer Engagement Report, how many brands are using AI to personalise experiences and the impact they are seeing as a result, customer concerns about the use of their data, the rise of first-party d…
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A comprehensive guide to the LLVM compiler infrastructure. It covers various aspects of LLVM, including its build system, testing utilities like LIT, and the domain-specific language TableGen. The text explores frontend development with Clang, explaining its architecture, preprocessing, Abstract Syntax Tree (AST) handling, and custom toolchain crea…
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Japanese investing conglomerate SoftBank Group is buying a robotics company as the financial behemoth says physical AI is its next frontier. SoftBank announced on Wednesday that it has acquired Zurich, Switzerland-based ABB Group’s robotics business unit for more than five billion dollars. The deal is subject to regulatory approval; SoftBank predic…
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This episode of Online Digital Marketing Today outlines a structured, multi-step process for building a landing page by leveraging the capabilities of ChatGPT to generate content. The process begins by engaging with the AI tool, specifically referencing both general ChatGPT and HubSpot GPT, and instructing users to add context to their prompts for …
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U.S. Immigration and Customs Enforcement paid eight hundred twenty five thousand dollars earlier this year to a company that manufactures vehicles equipped with various technologies for law enforcement, including fake cellphone towers known as “cell-site simulators,” which can be used to spy on nearby phones. Also, hackers working for the North Kor…
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California's Department of Insurance has been warning Tesla to fix its claims process since 2022, but consumer complaints have skyrocketed anyways. Amazon founder Jeff Bezos made a rare public appearance at Italian Tech Week in Turin on Friday and used the opportunity to predict that millions of people will be living in space “in the next couple of…
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Serves as a comprehensive interview guide for Java professionals, covering a wide array of topics essential for technical interviews. It begins by outlining non-technical aspects of job searching, such as recruitment processes, interview types (telephonic, technical, personal), and strategies for success, including resume preparation and soft skill…
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Serves as a comprehensive guide for IT professionals, offering both theoretical knowledge and practical application of ITIL 4 service management principles. It covers key concepts, roles, the four dimensions of service management, the Service Value System (SVS), guiding principles, governance, the service value chain, and various ITIL practices. Th…
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Provides comprehensive guidance on implementing the ISO/IEC 27001:2013 standard for information security management systems (ISMS). The text details requirements for risk assessment, risk treatment, and the creation of a Statement of Applicability (SOA), offering practical methodologies like the event-consequence approach and various control types.…
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A notorious predominantly English-speaking hacking group has launched a website to extort its victims, threatening to release about a billion records stolen from companies who store their customers’ data in cloud databases hosted by Salesforce. Apple has removed ICEBlock and other apps from its App Store that allow users to anonymously report sight…
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Google says hackers associated with a prolific ransomware group are sending extortion emails to executives at “numerous” large organizations after claiming to have stolen their sensitive information from a suite of business software products developed by Oracle. Also, OpenAI has sold 6.6 billion dollars in shares held by current and former employee…
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Provides a detailed guide for network engineers to transition into network automation. It commences with fundamental Python concepts, covering data types, syntax, and error handling through numerous exercises. The book then progresses to Linux administration essentials, emphasizing the creation and management of virtual environments using VMware Wo…
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London-based actress Tilly Norwood has about 40 thousand Instagram followers. One thing to know though is she’s not real. She is an AI-generated character created by Xicoia, the AI division of the production company Particle6. Also, Apple is sidelining plans to overhaul its Vision Pro VR glasses to focus on developing AI smart glasses that can comp…
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Today’s episode of the Punk CX podcast features Jamie Anderson, Chief Revenue Officer of UserTesting. Jamie joins me today to talk music, the mismatch between what companies believe they deliver and what customers actually experience, and how this can be fixed with human-first design. We also explore how AI risks disconnecting teams from real human…
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Introduces intelligent reliability analysis using MATLAB and AI, focusing on failure analysis and reliability engineering. It covers foundational concepts like reliability fundamentals, measures of reliability such as MTBF and MTTF, and remaining useful lifetime (RUL) estimation techniques. The sources also explore experimental methodologies like a…
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-Fortnite maker Epic Games said that Apple’s new installation workflow, implemented in iOS 18.6, has had a positive impact on its user growth, with a 60 percent decrease in drop-offs. On Wednesday, Wikimedia Deutschland announced a new database that will make Wikipedia’s wealth of knowledge more accessible to AI models. The U.S. Department of Energ…
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Senator Ted Cruz, a Republican from Texas, has blocked an effort to pass legislation that would have extended data privacy protections for federal lawmakers and public officials to everyone in the United States. On Monday night, Senator Ron Wyden, an Oregon Democrat, asked the U.S. Senate for unanimous consent from fellow senators to pass his legis…
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A comprehensive guide to VMware Dynamic Environment Manager (DEM), a solution for managing end-user desktop experiences. It details the installation and initial configuration of DEM, including setting up Group Policy Objects (GPOs) and understanding the NoAD mode. The text explores various aspects of desktop management, such as user personalization…
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