B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Customer Experience Design Podcasts
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of hum ...
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A podcast by and for UX Design & Product Management Leaders. Your host Mark Baldino, Co-Founder of UX design consultancy Fuzzy Math, brings twenty+ years of experience in UX design and strategy into a series of conversations with people who lead UX design teams.
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
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Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories tha ...
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Considering building your dream home? The Art of Custom, hosted by Kim Hibbs MCGP & owner of Hibbs Homes, takes you through the custom home building process from start to finish. Each episode is packed with tips and advice for homeowners who want to know more about the home building process. From what to expect during architecture and design - and how to get the greatest value from your investment - we explore a variety of topics as they relate to the home building experience. Take a deep di ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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The Presentation Podcast is conversations from inside design studios about presentation design, tools, tips and running a presentation agency.
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Smart Remodeling LLC is a trusted https://www.smartremodelingllc.com/ Home remodeling company in houston, TX, specializing in kitchen, bathroom, and full home renovations. With a focus on quality craftsmanship and customer satisfaction, we bring your dream spaces to life. From design to completion, we handle every detail to ensure your remodeling experience is seamless and stress-free. https://www.smartremodelingllc.com/
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Our blog and podcast offer print and marketing industry insights based on our 30+ years of experience. Located in Burlington, New Jersey, we provide a full range of print and marketing services including Graphic Design, Website Design & Managed Hosting, Content Writing, Political Marketing, Offset and Digital Printing, Custom Apparel, Promotional Products, Direct Mail, Warehousing & Print Fulfillment and so much more. #YesWeDoThat
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities. At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
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Kiwi Web Solutions offers professional Roofing Web Design Services tailored specifically for roofing businesses looking to attract more local clients and showcase their expertise online. With a deep understanding of the roofing industry, the company designs websites that not only look modern and professional but also convert visitors into leads. Each site is fully mobile-friendly, fast-loading, and optimized for search engines, ensuring potential customers can easily find and connect with lo ...
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The official UX Institute Podcast is hosted by UX Institute CEO and Founder Mark Swaine, (www.uxinstitute.com). The UXI podcast will be sharing insights and thought leadership on key areas of User Experience, Customer Experience, Building Product and the Users. Learn how to jump into UX, advance your career and develop UX / Product leadership skills.
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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com
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Making the Moment, the podcast that brings you the untold stories, unfiltered insights, and big ideas from the architects behind the moments that matter. Join your host Aja Bradley-Kemp, as each week she and her guests will show you how to design experiences that not only captivate audiences but also drive value for your organization. Whether you’re looking to build buzz, boost loyalty, or drive revenue, these tips will give you actionable ideas to help you design customer experiences that t ...
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The World of UX podcast, hosted by UX and experience design veteran, educator, and conference speaker, Darren Hood, is dedicated to presenting topics covering and addressing all things UX. We'll cover every UX-related method, discipline trend, career advancement and challenges, education recommendations, UX maturity levels, and maturity level management, and much much more. If you'd like to stay informed about UX, The World of UX is for you!
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Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. W ...
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We help founders make something people want.
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[Business > Entrepreneurship] Da Boss Experience is hosted by Michele Davis (Coaching Business Architect) and is a podcast focused on helping coaches and other service based businesses design an irresistible offer and power it with automation so they can generate sales even while they sleep. Join me and my occasional special guests as we have impactful discussions and share actionable strategies to thrive while dealing with the reality of growing an online business.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, wit ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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This is THE podcast for marketers, product designers, business owners, consultants, and coaches who want to sell smarter using the power of buyer psychology and behavioral science. If you're tired of chasing algorithms, trends, and tactics that fizzle and want a deeper understanding of why people buy, Choice Hacking will help you build a business rooted in what makes *your* buyers tick. Hosted by marketing psychology expert Jennifer Clinehens MS/MBA (who's worked with brands like McDonald’s, ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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Technical conversations with inspiring figures: programming, game engines, graphics, and more!
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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
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Industry experts discussing design and product strategy. Hear from leaders how they are solving the right problems and building products and features that matter most.
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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
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Punjab Designers is a registered building design and construction company based in Canada. We specialize in residential, commercial, and basement renovation projects, offering expert services for building permits, architectural drawings, and complete construction solutions. With years of experience and a strong focus on quality, safety, and customer satisfaction, we help clients bring their vision to life—on time and within budget. From concept to completion, our skilled team handles every d ...
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A groundbreaking platform that is reshaping the narrative on construction. Our podcast is dedicated to championing best practices, offering expert analysis, conducting insightful interviews, and providing valuable product recommendations based on real-life industry experience in the Home Building and Remodeling Industries. At The Home Building and Remodeling Show, we are on a mission to drive positive change within the home building and remodeling industry, which in turn affects everyone wor ...
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Hosted by Mark from Kimlligraphy — Chief Marketing Growth Officer & Brand Experience Strategist What makes a brand memorable? It’s not just the visuals, or even the product — it’s the experience. Welcome to The Experience is Personal — a podcast where we pull back the curtain on real brand activations powered by personalisation, creativity, and emotional design. I’m Mark, co-founder of Kimlligraphy. Over the past few years, we’ve helped some of the world’s most recognisable brands create unf ...
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Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a trav ...
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Welcome to Building Savvy Bottom Line—the podcast that bridges the gap between home buyers, owners, and housing industry professionals. We bring you expert insights on everything from engineering best practices and cutting-edge home design trends to legal issues, legislation, and business strategies shaping the industry. Our goal is simple: to make building or remodeling a home a seamless, enjoyable experience by fostering better understanding between builders and their customers. Tune in to ...
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UX has a usability problem. Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users. **Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
37k720
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Wonder what it's like to control millions of dollars of marketing budget? Manage hundreds of people? Make the decisions on which ideas get to market? The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position on the C-suite. We detail the long, hard road most ideas take to get to market & how challenging it is to get the best ones through. Hosted by Mike Linton -- the former P&G Brand Manager who went on to be the Chief Marketing Officer of Best Buy ...
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#ProdMgmtTalk Professionals forwarding the movement for product excellence by design. Discussions about the art, craft and discipline required for products that contribute value. All aspects of customer development, user experience, product innovation, design, development, marketing and scaling. @ProdMgmtTalk Founded by @CindyFSolomon talking with thought leaders from Silicon Valley and beyond. @StartupProduct @ProductSummit Syndicating The Everyday Innovator with Chad McAllister.
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/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the ...
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IDEO’s Creative Confidence Podcast shares candid conversations with creative leaders, changemakers, and innovators navigating today’s most pressing challenges. Through real-world stories and insights, we explore how to lead with creativity, build resilient teams, and drive innovation. Grounded in IDEO’s 40 years of expertise in design thinking and innovation, each episode offers inspiration and practical tools for audacious leaders at every stage of their careers. Hosted by Mina Seetharaman, ...
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User experience, service design, customer experience and related conferences.
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In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-building customer experiences. He emphasizes the importance of auditing the customer journey, standardizing key interactions, empowering frontline staff, and thoughtfully leveraging technology to ensure each customer interaction is intentional and impactful. M…
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Maturing Customer Experience with Andrew Carothers
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Throughout my career as a sociologist, I have come to the conclusion that people find sociologists annoying on a deeply personal level. Anthropologists have great stories about travelling to exotic locations. People seem to really appreciate psychology because they think it helps them to better understand why people do the things they do. Historian…
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People, Purpose, Products: Designing Customer Experiences That Truly Connect
33:27
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This week on The Modern Customer Podcast, I sit down with Jeff Gelfuso, Chief Design Officer at Qualtrics, to discuss his People → Purpose → Products framework—a human‑first approach to customer experience that fosters loyalty, trust, and measurable results. Jeff shares how Qualtrics is transforming feedback with AI‑powered conversations that incre…
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Your new favorite colleagues aren’t human
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Send us a text We all know AI agents can answer calls (with varying success rates depending upon their sophistication). But what if AI agents could also help CX leaders analyze their deployments, ask questions about their unique challenges and opportunities, and continuously improve? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits …
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A Senator, a Judge & Four Women in Recovery: Breaking Ireland’s Cycle of Addiction and Prison
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If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Leave a review (+ help us grow): https://ratethispodcast.com/hcd What happens when women with lived experience of addiction, prison, and recovery sit down with a former judge and a senator? In this powerful episode, Gerry Scullion b…
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Send us a text In this episode of UX Leadership by Design, host Mark Baldino is joined by three members of Pendo’s design team—Senior Product Design Manager Holly Reynolds, Senior Product Designer John Incampo, and Product Design Intern Ryan Markley—to explore how AI is reshaping real-world design work from the ground up. They discuss how leadershi…
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#728: The marketing jobs market and AI's role in the job search with Sue Keith, Landrum Talent Solutions
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This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, and there is surely never a dull moment. Today we’re going to look at how marketing and communication ex…
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Michael Truell: Building Cursor at 23, Taking on GitHub Copilot, and Advice to Engineering Students
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Michael Truell on June 17th, 2025 at AI Startup School in San Francisco.At 25, Michael Truell has already built Cursor into one of the fastest-growing companies in AI coding, hitting $100M ARR in just a year. In this fireside chat with YC General Partner Diana Hu, he shares the lessons that came from years of failed projects with his co-founders, w…
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Elevating Hospitality: Sustainable Engineering - Harzali Hashim - Defining Hospitality - Episode #215
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The secret to a hotel's success isn’t just great design; it's what guests don't see. Harzali Hashim, Complex Director of Engineering at Kyo-ya Hotels and Resorts in Honolulu, joins Dan to discuss sustainability engineering within the hospitality industry. They discuss Harzali's extensive 20-year career in hotel and resort engineering, focusing on t…
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#727: Growing sales in uncertain times with Chris Cubba, Snipp
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What happens when your best sales strategy from a year ago is now driving customer attrition instead of acquisition? Agility requires brands to rethink how they create consumer value in real time, especially when traditional strategies no longer work as consumer behavior shifts unpredictably. Today we’re going to talk about driving sales growth ami…
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Send us a text What does it take to go from weekend DIYer to HGTV star? Shannon Evans breaks down her remarkable journey and shows us that construction isn't just for those who grew up with a hammer in hand. Shannon's story begins with a bold move—reaching out to host Chris Kirby and traveling to his Alabama construction sites to learn hands-on bui…
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How one simple psychology principle transformed this product from low class to luxury (and a $41B market)
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There's a type of fabric that looks like leather, feels like leather, but isn’t leather (or made from any animal materials). For decades, it was called "Pleather" – a combination of the words "plastic" and "leather" – and it was considered cheap, tacky, and artificial. But today, that same material is a $41 billion market. What changed? The name. N…
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Did OpenAI’s Realtime API just change everything?
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Send us a text 🚨 OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just another update? In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means: 🔹 Why Realtime API could k…
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The World of UX, Episode 277: Unmuddying the Waters of UX/UI, Part 2
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Concluding last week's coverage of the topic, Darren shares additional interactions from the past week and provides insights about what UX is, how the work should be performed, and the dangers and risks associated with putting user interface work before actual UX work. REMINDER: Video is available for this episode via select resources. #ux #podcast…
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Research Ops 2.0, Episode 2: Leveraging AI for Research Superstardom
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In just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where has it come from, and where is it going? In this five-part audio documentar…
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Lenovo’s CXO on Driving Business Growth Through Total Experience
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This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing churn, improving NPS, and embedding accountability. Guided by its vision of “Smarter Technology for All,…
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Transforming Workspaces: Commercial Remodeling in Houston
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In this episode of Smart Remodeling – Smart Living by Design, we explore how Houston commercial general contractors deliver tailored solutions that reshape office spaces, retail shops, and more. From design to execution, discover why choosing the right team for commercial remodeling Houston projects ensures quality, efficiency, and lasting valu…
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What the History of Germ Theory Teaches Us About Paradigm Shifts at Work | Dr. Robert Gaynes
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The germ theory of disease is one of the greatest breakthroughs in human history. But it took more than 2,000 years of false starts and resistance before medicine finally recognized that germs cause disease. In his book Germ Theory, Dr. Robert Gaynes unpacks why this shift was so hard to achieve. In this episode, he and Dart explore what it teaches…
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It takes a village: With Sindhu Srivastava
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This week on Catalyst, Tammy is joined by the singular Sindhu Srivastava. Sindhu grew up in a small town in India then went on to study at the prestigious Indian Institutes of Technology and Wharton and is now the CEO of three companies - We Crush Events, Meaningful Data and We Crush AI. In this conversation Sindhu gets vulnerable with Tammy about …
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How Can You Master PowerPoint and Elevate Your Presentation Design Skills?
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Episode #229, In this episode of The Presentation Podcast, hosts Troy Chollar, Nolan Haims, and Sandy Johnson explore where to learn PowerPoint and slide design. They discuss a wide range of resources, including online tutorials, webinars, training programs, professional organizations, books, webinars, conferences and communities. The overall takea…
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#59: Maintaining customer centricity by knowing when to automate with Jeanne Duca, BCN
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With customer centricity being top of mind, is the rush to automate and hyper-personalize making things better or is it making customers feel less connected to their favorite brands? Agility requires keeping the human elements of empathy and understanding visible and audible beneath growing layers of automation tools. Today we’re going to talk abou…
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Scott Lindquist | What Your CFO Wants To Tell You, But Won't
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CMO Confidential — “What Your CFO Wants to Tell You (But Won’t)” with CNA CFO Scott Lindquist What does a great CFO really think about marketing? Mike Linton sits down with Scott Lindquist—CFO of CNA Financial and former long-time CFO of Farmers—to decode the finance side of brand building, performance spend, and the politics of the boardroom. They…
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Creating workplaces that work for all to thrive with Tara May
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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#726: How AI is changing the search experience and what to do about it with Sean King, Chief Revenue Officer at Veritone
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If Google sent you zero traffic tomorrow morning, would your P&L still be breathing by lunchtime? Agility requires re-engineering your revenue model at the speed of AI. Today we’re going to talk about how AI chatbots are siphoning off audience attention—and what forward-thinking publishers can do about it instead of panic-refreshing their analytics…
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How We Turned a Simple Gift into a Standout Experience at a Team Event
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In this episode of The Experience Is Personal, Mark takes you behind the scenes of a Xmas In July team gathering in Sydney, where a simple gift was transformed into a standout experience.Over the course of the evening, one calligrapher personalised journals for attendees with pointed pen calligraphy, while a team member went above and beyond by cap…
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183: Your Leadership Wake Up Call - 5 Lessons From Labor Day
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This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn’t just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for…
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Ginger Bill X: https://x.com/thegingerbill?lang=en Odin: https://odin-lang.org/ Odin Book by Karl Zylinski: https://zylinski.itch.io/odinbook Ryan Fleury X: https://x.com/ryanjfleury?lang=en RAD Debugger (Open Source): https://github.com/EpicGamesExt/raddebugger Ryan's blog Digital Grove: https://www.rfleury.com/about Wookash Podcast Show links: ht…
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GPT-OSS vs. Qwen vs. Deepseek: Comparing Open Source LLM Architectures
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OpenAI recently released its first open-weights model since GPT-2, entering a field led by DeepSeek and Alibaba's Qwen.YC's Ankit Gupta breaks down everything you need to know about these top OSS models, including what sets them apart under the hood. He’ll compare their approaches to mixture-of-experts, long-context training, and post-training tech…
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Changing Educational Experiences with Lasada Pippen
1:09:06
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For parents who have school-aged children, it is the most wonderful time of the year when the children are gone from the house and return to places of learning, or at least someplace other than bothering their parents. We love are children dearly, but loving them when they are somewhere else is a welcome reprieve. Each new school year presents some…
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#725: Consumer confidence...and caution...with Eric Miao, Attentive
25:00
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Are brands prepared for a consumer base that's simultaneously more confident and more cautious? Agility requires not just reacting to current consumer behavior but anticipating the shifts to come. It also requires a deep understanding of the nuances within different consumer segments, particularly as generational behaviors diverge. Today, we're goi…
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Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)
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39:22
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Send us a text Ever wonder what really makes an AI voice feel human? In this episode of Deep Learning with PolyAI, an all-star panel from our dialogue design and engineering teams takes you behind-the-scenes to share how the hardest part of CX automation actually works. From latency and personalization to multichannel design and our in-house Raven …
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Building Resilience Through Servant Leadership
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In this episode, Dr. Joseph Michelli discusses the essential qualities of resilience in leadership in his book Stronger Through Adversity. He outlines how servant leaders can foster a resilient workplace culture by promoting psychological safety, focusing on individual strengths, maintaining transparency during challenges, and modeling flexibility …
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What does it take to build products that transform not just classrooms, but the entire education space? Heather Samarin and Vidya Dinamani sit down with a product leader who's done just that—Rachel Stack, Chief Humanities Officer at Great Minds. From navigating complex nonprofit-to-for-profit transformation, Rachel shares how her teams embraced con…
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How to Think Like a Futurist: Jennifer Lo
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What does it mean to think like a futurist—and why should every leader learn how? In this episode of the Creative Confidence Podcast, Jennifer Lo, Senior Director of Design Futures at IDEO, shares how futuring can help leaders navigate uncertainty, build resilient strategies, and shape the future they want to see. Learn how to spot signals, expand …
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Building a strong outsourced team with BPOs with Kevin Zyskowski (Table Service 204)
31:46
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In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process Outsourcing (BPO) companies. They discuss the importance of understanding when to partner with a BPO, key considerations for selecting the right one, and the onboarding process. Kev…
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CX, EX, and Everybody on the Bus: Driving Real Change in Organizations with Kris Wauters
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CX, EX, and Everybody on the Bus: Driving Real Change in Organizations with Kris Wauters Why real change starts with people, not technology — and how leaders can bring everyone on board. In this episode of Your Customer, Your Success, Gary Marra speaks with Kris Wauters, founder and Managing Director of Gung-Ho Management, about the real drivers of…
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Scaling Short-Term Rentals - Sebastián Torres-Calderón - Defining Hospitality - Episode #214
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What does it take to manage 420 apartments and create a million memorable moments? On this episode, host Dan Ryan sits down with Sebastián Torres-Calderón, the CEO of Stay U-nique, an award-winning short-term rental company in Spain. Sebastián shares his journey from customer journey intern to CEO and reveals how implementing the Entrepreneurial Op…
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#724: Social commerce and the customer journey with Janna Navarro, Wpromote
19:50
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Are most brands still designing customer journeys, or are they just trying to keep up with where their customers are leading them? Agility requires a willingness to meet your customers where they are—not just where you wish they’d convert. In an era where the consumer journey can begin and end on a social platform or anywhere in between, brands mus…
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Redefining Success: Building a Travel Business That Supports Life’s Next Chapter with Lyndall Collins
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In this inspiring episode, Ros sits down with long-time friend and award-winning itravel advisor, Lyndall Collins, to talk about what it really means to build a travel business that grows and adapts with life. With over 30 years in the industry and more than 14 years running her own successful home-based business, Lyndall shares her journey from st…
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Beyond the Blueprint: Redefining Who Builds Our Homes
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Send us a text What does it take for a woman to succeed in construction management? This episode answers that question through the remarkable journey of Jan Story, who defied those who told her "women can't be builders" to become an integral project manager at The Kirby Companies. Jan's path is extraordinary - not only did she learn framing and con…
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How This 25-Year-Old Built A $675M Legal AI Startup (With No Legal Experience)
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In this episode of Founder Firesides, YC General Partner Gustaf Alströmer is joined by Max Junestrand, co-founder and CEO of Legora, one of the fastest-growing legal AI startups in the world. In just 13 months, Max and his team scaled from 10 to 100 people, raised $80M, and cracked the challenge of selling to one of the most skeptical industries. M…
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Build Your Dream Team: Tips for Selecting Your Architect, Designer & Builder
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Your builder is more than just the general contractor on your project, and when you choose the right one they are your partner. Here's how to choose your team wisely... Your dream home’s design and build team will make or break your home building experience. That’s why this episode is dedicated to finding the best of these superheroes for your buil…
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AT&T’s CX Strategy to Manage 100 Million Customers
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AT&T serves more than 100M customers with the support of 140,000 employees. Keeping customer centricity alive at that scale takes real focus. On this week’s Modern Customer Podcast, Jenifer Robertson, EVP & GM of AT&T Mass Markets and Mobility, joins the show. Jenifer was AT&T’s first Chief Customer Officer, launching its customer-centric transform…
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Human-Centered AI: Designing Ethical Systems for Trust and Human Agency | Emily Yang
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Emily Yang’s work sits at the intersection of AI ethics, governance, and human experience. She is an early advocate for bringing human-centered design and responsible innovation into the heart of enterprise AI, especially in HR and talent functions. For her, ethics is an activity — something we do, not just something we believe. In this episode, Da…
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From the archives: Leading with humility on a global scale with Abhijit Dubey
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NTT DATA’s CEO on staying true to his values as he leads the company into the future In this episode from the archives Tammy is joined by NTT DATA’s Global CEO Abhijit Dubey. Abhijit and Tammy discuss the importance of remaining grounded as a leader and Abhijit shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syn…
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