B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Customer Experience Design Podcasts
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of hum ...
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
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Considering building your dream home? The Art of Custom, hosted by Kim Hibbs MCGP & owner of Hibbs Homes, takes you through the custom home building process from start to finish. Each episode is packed with tips and advice for homeowners who want to know more about the home building process. From what to expect during architecture and design - and how to get the greatest value from your investment - we explore a variety of topics as they relate to the home building experience. Take a deep di ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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The Presentation Podcast is conversations from inside design studios about presentation design, tools, tips and running a presentation agency.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories tha ...
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Your competitors have the same features you do. But in today's market, that's not enough. Join us every two weeks to discover how smart UX decisions can make your digital products stand out and drive real business growth. We'll show you exactly how mid-sized companies are winning more customers through better user experience—no massive tech investments required. Get practical strategies and real case studies that you can apply to your business immediately. Perfect for leaders who want to und ...
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Unfounded is a weekly podcast for business and creative leaders who look beyond the bottom line. Hosted by David Laxer and Ofir Michaeli, 2 creative strategists with vast international experience, the podcast seeks to challenge conventions, tackle herd mentality and fight the abuse of industry buzzwords and lingo that often hide lack of vision and originality.
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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Discussing Stupid returns to the airwaves to transform digital facepalms into teachable moments—all in the time it takes to enjoy your coffee break! Sponsored by High Monkey, this podcast dives into ‘stupid’ practices across websites and Microsoft collaboration tools, among other digital realms. Our "byte-sized" bi-weekly episodes are packed with expert insights and a healthy dose of humor. Discussions focus on five key areas: Business Process & Collaboration, UX/IA, Inclusive Design, Conten ...
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Our blog and podcast offer print and marketing industry insights based on our 30+ years of experience. Located in Burlington, New Jersey, we provide a full range of print and marketing services including Graphic Design, Website Design & Managed Hosting, Content Writing, Political Marketing, Offset and Digital Printing, Custom Apparel, Promotional Products, Direct Mail, Warehousing & Print Fulfillment and so much more. #YesWeDoThat
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Which companies are on the cutting edge of artificial intelligence? What’s the next major breakthrough in healthcare? How do iconic brands reinvent themselves to appeal to the next generation? Most Innovative Companies is where tech, business, and innovation convene. Join hosts Yasmin Gagne and Josh Christensen as they bring you the latest innovations transforming business and society—and highlights the companies that are reshaping industries and culture.
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The World of UX podcast, hosted by UX and experience design veteran, educator, and conference speaker, Darren Hood, is dedicated to presenting topics covering and addressing all things UX. We'll cover every UX-related method, discipline trend, career advancement and challenges, education recommendations, UX maturity levels, and maturity level management, and much much more. If you'd like to stay informed about UX, The World of UX is for you!
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It’s easy for personal brands and SMBs to get overwhelmed in a sea of marketing and branding voices, choices, and channels. Robby Fowler taps into 20 years of personal brand experience to help you clearly connect the dots between your branding, marketing and business strategy. To avoid being another burnt-out leader or under-performing brand or business, tune into this podcast. Build a personal brand and business that breathes life into you and your customer.
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Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. W ...
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/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the ...
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A podcast by and for UX Design & Product Management Leaders. Your host Mark Baldino, Co-Founder of UX design consultancy Fuzzy Math, brings twenty+ years of experience in UX design and strategy into a series of conversations with people who lead UX design teams.
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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We help founders make something people want.
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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, wit ...
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This is THE podcast for marketers, product designers, business owners, consultants, and coaches who want to sell smarter using the power of buyer psychology and behavioral science. If you're tired of chasing algorithms, trends, and tactics that fizzle and want a deeper understanding of why people buy, Choice Hacking will help you build a business rooted in what makes *your* buyers tick. Hosted by marketing psychology expert Jennifer Clinehens MS/MBA (who's worked with brands like McDonald’s, ...
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Keith Campbell is proudly known as “The Inspecting Realtor.” Before becoming a full-time REALTOR®, he spent over 13 years as a licensed Texas home inspector—completing more than 4,000 professional inspections. That experience along with 15 years as a historic home renovator, gives his clients a rare edge when evaluating properties, spotting potential issues, and protecting their investment. Together, we also founded and led Campbell Custom Builders, restoring and renovating over 100 historic ...
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Industry experts discussing design and product strategy. Hear from leaders how they are solving the right problems and building products and features that matter most.
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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
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Dive into the world of Google: Every week, Rachid Finge talks to fellow Googlers about the latest #MadeByGoogle projects.The result? An exciting look behind the scenes. In a snackable 15 to 20 minutes, they explain how custom-designed hardware, powerful software and advances in artificial intelligence combine to create helpful -- and sometimes magical -- experiences for their users. Each episode promises insights, tips and tricks, a bit of nerd knowledge, and an anecdote or two. Listen to a ...
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Hosted by Mark from Kimlligraphy — Chief Marketing Growth Officer & Brand Experience Strategist What makes a brand memorable? It’s not just the visuals, or even the product — it’s the experience. Welcome to The Experience is Personal — a podcast where we pull back the curtain on real brand activations powered by personalisation, creativity, and emotional design. I’m Mark, co-founder of Kimlligraphy. Over the past few years, we’ve helped some of the world’s most recognisable brands create unf ...
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Welcome to Building Savvy Bottom Line—the podcast that bridges the gap between home buyers, owners, and housing industry professionals. We bring you expert insights on everything from engineering best practices and cutting-edge home design trends to legal issues, legislation, and business strategies shaping the industry. Our goal is simple: to make building or remodeling a home a seamless, enjoyable experience by fostering better understanding between builders and their customers. Tune in to ...
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Smart Remodeling LLC is a trusted https://www.smartremodelingllc.com/ Home remodeling company in houston, TX, specializing in kitchen, bathroom, and full home renovations. With a focus on quality craftsmanship and customer satisfaction, we bring your dream spaces to life. From design to completion, we handle every detail to ensure your remodeling experience is seamless and stress-free. https://www.smartremodelingllc.com/
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
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Mark C. Thompson is the World's #1 CEO Coach and a New York Times bestselling author. Mark consults and coaches executives for Fortune 500 and Global Fortune 1000 companies. Forbes called Mark one of “America’s Top Venture Investors with the ‘Midas Touch'." Formerly Charles Schwab's Chief of Staff and Chief Customer Experience Officer, Mark was the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a Co‐Founder of Sir Richard Branson’s Entrepreneurship Centres ...
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In 2015, as a new mum, I left my 10-year teaching career to pursue the freedom-filled life my family deserved. With no business experience and this podcast as my starting point, I built a multi-million-dollar online education business, powered by Instagram and content marketing. The Mums With Hustle podcast is where I share my real journey, lessons, and strategies, alongside stories from the women I’ve coached and guests who inspire. It’s your space to learn, grow, and build a business by de ...
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Formerly known as the Inner Circle Podcast, Soft, Earthen Futures is for creatives, visionaries, and worldbuilders who are imagining new possibilities on the Earth. Hosted by Daje Aloh—writer, teacher, and story doula—this podcast explores what it means to stand at the threshold between what has been and what wants to emerge. It's about tending the in-between, listening to what the Earth is dreaming through us, and building those visions into form. Soft Earthen Futures is a design philosophy ...
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UX has a usability problem. Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users. **Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.
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Wonder what it's like to control millions of dollars of marketing budget? Manage hundreds of people? Make the decisions on which ideas get to market? The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position on the C-suite. We detail the long, hard road most ideas take to get to market & how challenging it is to get the best ones through. Hosted by Mike Linton -- the former P&G Brand Manager who went on to be the Chief Marketing Officer of Best Buy ...
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The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
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Playbooks for modern leaders with Ty Givens (Table Service 206)
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In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience leadership. They discuss the challenges of managing teams, the importance of playbooks, and the evolving landscape of customer support with the rise of AI. Ty shares insights…
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How to Discover—and Apply—Your Ideal Customer Profile, using Synthetic User Research
51:26
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In this conversation, Nils and Chris delve into the world of synthetic user research, exploring its evolution, practical applications, and the integration of AI in understanding user behavior. Chris shares insights on the Path Framework for empathy engineering, the importance of testing messaging, and real-world case studies, particularly in the B2…
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Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly)
20:51
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If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community Design isn’t just creativity — it’s care. In this episode, Gerry sits down with Ali Fawkes, Head of Social Innovation at Humanly (founded by Jenny Parker) to unpack pra…
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Building Restaurants That Feel Like Home - Yann de Rochefort - Defining Hospitality - Ep #222
1:01:48
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Can structure and systems actually make hospitality feel more human? Yann de Rochefort, founder of Boqueria Restaurants, has spent the last 20 years redefining what modern hospitality feels like. From a single tapas bar in Manhattan to beloved locations across the U.S., Yann has built a restaurant brand rooted in warmth, culture, and design, all wh…
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A masterclass on rapid experimentation - Dan Dalton (Director of Product, Sage)
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In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate. Chapters 0:00 Introduction: product management at a crossroads 1:00 Dan Dalton’s background and path into product 3:00 The evolution …
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Join hosts Daje James and Sarah Belpedio for a deep exploration of the New Moon in Libra at Gate 50, which happened on Tuesday, October 21st at 5:24 AM Pacific Standard Time. This powerful lunar event marks the threshold crossing from Libra season into Scorpio season, inviting us to recalibrate our values and navigate the space between individuatio…
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YC Partners Answer Your Questions | Office Hours
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Every founder faces moments where they’re not sure what to do next — such as how to go to market with AI products, when to pivot, and who/when to hire. In this episode of Office Hours, YC partners Pete Koomen, Brad Flora, Nicolas Dessaigne, and Gustaf Alströmer answer real questions from founders and share stories about how great teams build convic…
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Plans to Permit to site Prep: The Final Steps Before Construction Begins
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Gets you plans permit-ready and prepare for a smooth build. The preconstruction finish line is in sight! It's almost go time, and we're going through those last checkmarks on your custom build to-do list. Today we're going to explore those last steps for permitting and site prep before you begin turning dirt. Learn the process that kick starts the …
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From the archives: On empowering design teams with Dani Snyder
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On this episode from the archives, Dani Snyder talks leading design teams out of their silos As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about h…
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PowerPoint stories of horror - humor - and everything in between
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Episode #232; It is October, and Halloween, and scary things happen. For The Presentation Podcast, it is a perfect time to gather a group of presentation design experts and hear presentation stories that are funny, terrifying, or something that quote, "should not be done in PowerPoint". Join Troy and Lori of TLC Creative Services as they talk with …
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How Walmart Used Psychology to Become the World's Biggest Company | How to grab attention, drive sales, and build trust
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⭐⭐⭐⭐⭐ Please take 12 seconds to rate and review the podcast because it helps us find new listeners ⭐⭐⭐⭐⭐ FREE RESOURCES ✅ Get a free digital copy of my bestselling book for a limited time, Choice Hacking: How to use psychology and behavioral science to create an experience that sings. Get it here: https://www.choicehacking.com/free-book/ ✅ Get FREE…
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Episode 18: Interior Designers — What They Do and How to Choose One
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You’ve probably walked into a beautiful home that somehow just feels right — balanced, warm, and personal. That kind of magic doesn’t happen by accident. It’s the result of thoughtful collaboration between architect, builder, and interior designer, working together to bring structure and soul into harmony. As a custom home builder with over 40 year…
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#66: Building a culture of AI innovation with Michael Domanic, UserTesting
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Is your organization truly AI-powered, or are you just slapping a little GenAI onto existing processes? Agility requires embracing experimentation and empowering teams to rapidly iterate, especially when integrating transformative technologies like AI. It also demands a culture that views failure as a learning opportunity, not a setback. Today, we'…
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Solving the AI Cold Start Problem - Managing the C-Suite & Culture Gaps | Abhay Parasnis
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A CMO Confidential Interview with Abhay Parasnis, Founder & CEO of Typeface, Board Member of Dropbox and Schneider Electronic, formerly EVP of Adobe. Abhay discusses the large gap between AI expectations and execution, the human and cultural issues in the way of adoption, and the C-Suite's responsibility to "guide the change" versus demand and moni…
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The World of UX, Episode 284: UX-Driven AI Panel Discussion, From the 2021 Dexignaire Design Development Days Conference (Talk Circuit Series)
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This week features a panel discussion from Dexignaire's 2021 Design Development Days Conference where the topic of UX-Driven AI was discussed with Darren and Harshit Agrawal of Adobe. Check out this talk and the forecasted factors about the direction of AI, how we should approach it, and what we expected to occur. REMINDER: Video is available for t…
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🎙️ The Inspecting Realtor Is Back on the Air! We’re thrilled to announce that The Inspecting Realtor is back — where real estate meets real experience! Hosted by Keith Campbell, Realtor® with Keith & Sheila Realty Group (a spouse team under LPT Realty), Keith brings unmatched expertise to every episode. A Top-Producing Real Estate Professional for …
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AI Answer Engines and the New Rules of Ecommerce
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This episode is brought to you by Commerce. AI is rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI Ove…
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Why empathy still wins in an AI-powered world with Sara Fortier from Outwitly
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Episode web page: https://bit.ly/43n2Y89 ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sara Fortier—founder and CEO of Outwitly, Silicon Valley design veteran, and author of the upcoming book Design Research Mastery. Together, they explore the enduring relevance of human-centered de…
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#263: People, Platforms, and the Truth About CX
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In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you’re curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, the strategies top companies use …
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How Authenticity Made Kenny Lee a 7-Figure Entrepreneur | Be Rawsome
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What if the very thing you’ve been calling a weakness is actually your greatest superpower? In this raw and inspiring conversation, Kenny Lee, founder of the Rawsome Movement and author of Be Rawsome, sits down with Jason S. Bradshaw to share how radical authenticity turned his pain into purpose — and his purpose into a 7-figure global business. Yo…
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MWH 507 : Be More Cringe Online (and Why That’s a Good Thing)
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What if the thing you’re most afraid of - being “cringe” online - is actually the key to your next level of freedom, confidence, and growth? In this episode, I break down why cringe is the cost of growth and how the fear of judgment is keeping so many incredible women from stepping into their next level of visibility and influence. You’ll discover:…
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How to Quiet Quit Social Media, pt. 2: Building Traffic, Leads, and Customers Off of Instagram
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In Part One of this impromptu series, we explored the why behind quiet quitting Instagram—the philosophical shift from hoping to stay relevant through the feed to deeply serving your community. We talked about shifting from broadcasting your story to building meta-worlds (more on this soon). We talked about honoring your ecological niche instead of…
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Translating Military Experiences with Lee Pepper
1:05:18
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One bit of news that caught my attention was the declining trust that the American public has in higher education over the last decade. In good news, Gallup found that trust did increase from 2024 to 2025. However, it is still markedly down from 2015. Not surprisingly, those levels of trust differ by political affiliation, as most things seem to di…
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4 Wins, Issue 238: How To Enjoy a Marketing ‘Winning Streak’
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Winning Streak: Episode 238 of The 4 Wins Join Robby Fowler in the latest episode of 'The 4 Wins' where entrepreneurs and solopreneurs can discover valuable insights and practical advice. In issue 238, you’ll explore an efficient way to manage event logistics, a method to create consistency in marketing, a thought-provoking reflection on what leads…
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We need to stop the AI slop before it’s too late
1:10:31
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On today’s episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in business and innovation, including renewed trade tensions with China, Instagram’s new approach to protecting minors from harmful content, and Spotify’s new partnership with Netflix. Next, AI video technology has come a long way since 2023’s famous fever dream …
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Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)
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Send us a text The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Dan Miller, founder of Opus Research and the analyst who coined the term "conversation…
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Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)
24:35
24:35
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Send us a text Hello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that customers loved. But growth brought new insights: even in a digital-first world, voice calls were still critical to winning — and keeping — customers. In this…
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Live from Pioneer: AI is handling complexity we never thought it could
24:09
24:09
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24:09
We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this episode, Declan Ivory, VP of Support at Intercom, and Natalie Hurst, Senior Director of Customer Success at Nuuly, unpack how, with AI handling ever more complex customer interactions, the world of cus…
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Join us for the Missing Piece free 2-hour, done-with-you workshop on quiet-quitting social media while building an online business. If you're an entrepreneur who's exhausted from chasing viral trends, optimizing every post, and pouring your heart into content that disappears into the void—you are not alone. There's a growing movement of service-bas…
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Ever wondered why so many custom home projects go over budget — even with careful planning? When building a luxury home, the smallest decisions can have the biggest impact. From appliances to cabinetry, every choice shapes not just the look of your home, but the final cost as well. In this episode of The Insider's Guide to Custom Homes, Rick Bell e…
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In this episode, Dr. Joseph Michelli explores how artificial intelligence (AI) can amplify the effectiveness of servant leadership in today’s digital age. He emphasizes using AI to augment human efforts, not replace them, allowing leaders to focus more on creativity and personal interactions. Michelli discusses the importance of analyzing data for …
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What does it really mean to be a product rebel? Heather Samarin and Vidya Dinamani sit down with Saurabh Sharma, CPO at You.com, as he shares how asking the tough questions can shift an entire company's trajectory. From tackling NFT theft at OpenSea to transforming product leadership with resilience, Saurabh brings real-world insight on thinking sy…
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Mastering context engineering in conversational AI with Martin Cross, Connect
58:16
58:16
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58:16
In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation. Martin shares how most businesses still approach AI with a technology-first mindset, deploying solutions before clearly defining the customer problem…
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Fin Conversations Ep4: Fin Procedures in practice
11:15
11:15
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Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution…
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Designing AI that Earns Trust and Relevance
37:02
37:02
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37:02
What if doing “the right thing for this customer, right now” became the default? We sit down with Rob Walker, VP of Decisioning and Analytics at Pega, to unpack how empathy at scale, AI-driven decisioning, and strong governance can make customer engagement both more human and more effective. Rob explains why empathy isn’t charity; it’s a system for…
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Designing for Memory: Storytelling in Interiors - James Lee - Defining Hospitality - Episode #221
45:24
45:24
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What makes hospitality design truly memorable? Today, Dan is joined by James Lee, Hospitality Managing Director and Design Principal at IA Interior Architects. James discusses the blurring lines between architecture and interior design in the context of hospitality, emphasizing the emotional impact of interior spaces. They explore the unique focus …
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Four behaviours that drive successful AI products - Matthew Certner (Partner and Garage Lead, IBM)
35:34
35:34
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35:34
You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily Smith sits down with Matthew Certner, Digital Product Engineering and Design Partner at IBM, to unpack th…
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How We Elevated Brand Engagement at Australian Fashion Week with High-Quality On-Site Engraving
6:02
6:02
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In this episode of The Experience Is Personal, Mark takes you behind the scenes of a Sydney Australian Fashion Week activation, where high-quality on-site engraving turned metal cups into personalised keepsakes that delighted attendees.Three calligraphers hand-engraved each cup while an appealing branded station created a visually striking and inte…
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What Everyone Is Getting Wrong About AI And Jobs
8:00
8:00
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For years, we've heard two major narratives about AI. One predicting the end of human work, the other dismissing it as hype. The truth is more nuanced, and more hopeful.From radiology to software engineering, the pattern repeats: as technology makes tasks cheaper and faster, demand for human creativity and judgment grows.YC's Garry Tan explores wha…
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S3E2 - Intentional AI: Maximizing AI for research & analysis
22:07
22:07
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22:07
In Episode 2 of the Intentional AI series, Cole and Virgil dive into the first real stage of the content lifecycle: research and analysis. From brainstorming ideas to verifying data sources, AI is being used everywhere in the early stages of content creation. But how much of that information can you actually trust? In this episode, the team unpacks…
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Research Ops 2.0, Episode 5: The People of ResearchOps
54:03
54:03
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In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where have we come from, and where are we going? In this five-part audio documen…
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What Dying Teaches Us About Living — Lessons from a Hospice Nurse & Designer (with Johanna Lundqvist)
48:10
48:10
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If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better. Join our Community: https://circle.thisishcd.com/Join-Community Gerry Scullion talks with Johanna Lundqvist, a former hospice nurse turned designer, about the wisdom gathered from years of palliative care. They discuss the Swedish m…
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How to leverage your data for AI - FROM CAPITAL ONE AND FC CUSTOM STUDIO
19:11
19:11
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19:11
In this custom episode brought to you by Capital One, you will hear insights from Capital One’s journey as a data-native organization and leader in enterprise AI. From challenges to tips, we’ll discuss best practices for building a multifaceted data ecosystem that enables people to use data in a well-managed way to better inform key business decisi…
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