Redefining AI is a Three-Time Award-Winning Tech Podcast that cuts through the noise! Join Lauren Hawker Zafer, Chief Operating Officer at Squirro and Stevie Silver Award–winning creator, for a bold, thought-provoking exploration of artificial intelligence. Celebrated as intellectually rigorous, globally relevant, and truly unique, the show examines how AI shapes us socially, psychologically, and even physiologically. Each episode brings together leading academics, authors, executives, and i ...
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Mastering context engineering in conversational AI with Martin Cross, Connect
Manage episode 513997254 series 2093893
Content provided by Kane Simms. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kane Simms or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation.
Martin shares how most businesses still approach AI with a technology-first mindset, deploying solutions before clearly defining the customer problem they’re solving. He explains why successful AI experiences begin with understanding the user journey, designing the right interaction, and then selecting the appropriate tools, not the other way around.
We explore different layers of context - from session-level to journey-wide to CRM-integrated, and how they work together to transform generic interactions into deeply personalised, proactive experiences.
We also unpack Connect’s acquisition of Elerian AI and why contact centre voice recordings represent an untapped goldmine of training data. Martin explains how fine-tuning models with real-world conversations, including dialects, accents, and customer intents, can dramatically improve AI accuracy and empathy.
Additionally, we reflect on why the industry continues to repeat old mistakes and how businesses can design AI that truly understands and anticipates customer needs.
Show notes
Follow Martin Cross on LinkedIn
Follow Kane Simms on LinkedIn
Take our updated AI Maturity Assessment
Subscribe to The AI Ultimatum Substack
Hosted on Acast. See acast.com/privacy for more information.
362 episodes
Share
Manage episode 513997254 series 2093893
Content provided by Kane Simms. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kane Simms or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation.
Martin shares how most businesses still approach AI with a technology-first mindset, deploying solutions before clearly defining the customer problem they’re solving. He explains why successful AI experiences begin with understanding the user journey, designing the right interaction, and then selecting the appropriate tools, not the other way around.
We explore different layers of context - from session-level to journey-wide to CRM-integrated, and how they work together to transform generic interactions into deeply personalised, proactive experiences.
We also unpack Connect’s acquisition of Elerian AI and why contact centre voice recordings represent an untapped goldmine of training data. Martin explains how fine-tuning models with real-world conversations, including dialects, accents, and customer intents, can dramatically improve AI accuracy and empathy.
Additionally, we reflect on why the industry continues to repeat old mistakes and how businesses can design AI that truly understands and anticipates customer needs.
Show notes
Follow Martin Cross on LinkedIn
Follow Kane Simms on LinkedIn
Take our updated AI Maturity Assessment
Subscribe to The AI Ultimatum Substack
Hosted on Acast. See acast.com/privacy for more information.
362 episodes
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Similar to VUX World
Redefining AI is a Three-Time Award-Winning Tech Podcast that cuts through the noise! Join Lauren Hawker Zafer, Chief Operating Officer at Squirro and Stevie Silver Award–winning creator, for a bold, thought-provoking exploration of artificial intelligence. Celebrated as intellectually rigorous, globally relevant, and truly unique, the show examines how AI shapes us socially, psychologically, and even physiologically. Each episode brings together leading academics, authors, executives, and i ...
…
continue reading
Hanselminutes is Fresh Air for Developers. A weekly commute-time podcast that promotes fresh technology and fresh voices. Talk and Tech for Developers, Life-long Learners, and Technologists.
…
continue reading
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continue reading
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continue reading
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…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Are you on top of the latest innovations in data, analytics, and AI? With data being pivotal to strategy and change, the Data-powered Innovation Jam podcast gives you the key to some of the most crucial aspects of business success. Through our guests, we bring you the latest trends from the world of data and AI, discussing the best ideas and experiences. Our hosts with their decades of profound experience and a background in avant-garde music, will also explore the edges of jazz, rock, and p ...
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continue reading
It takes more than great code to be a great engineer. Soft Skills Engineering is a weekly advice podcast for software developers about the non-technical stuff that goes into being a great software developer.
…
continue reading
1
Defensive Security Podcast - Malware, Hacking, Cyber Security & Infosec
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Defensive Security is a weekly information security podcast which reviews recent high profile cyber security breaches, data breaches, malware infections and intrusions to identify lessons that we can learn and apply to the organizations we protect.
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continue reading
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