Dark Operational Data and the Rise of vCon Infrastructure: A Conversation with Jared Dyson, Thynk Forward and vConGPT, Podcast

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25d ago 9:37

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"Even the largest companies in the world are flying blind when it comes to key operational data," says Jared Dyson, Founder of Thynk Forward and vConGPT. Speaking with Technology Reseller News at the vCon conference, Dyson explained why, despite decades of digital transformation, many enterprises remain unaware of critical conversations and decisions impacting performance — what he calls “dark operational data.” Dyson points to research from as far back as 2016 showing that bad data costs the U.S. economy over $3.2 trillion annually — and likely much more today. "Companies aren’t necessarily losing data, but they're losing revenue, missing opportunities, and making bad decisions because their operational conversations aren’t captured, reviewed, or understood," Dyson emphasized. Beyond the Metrics: Understanding Dark Operational Data Dark operational data, according to Dyson, refers to the hidden conversations — in sales, HR, operations, and customer support — that never make it into the company’s systems or analytics. "It could be a star sales representative underperforming because of poor processes, or an HR dispute that impacts team morale but isn’t detected until it's too late," he said. Dyson warns that even highly sophisticated organizations — airlines, hospitals, major financial institutions — are vulnerable. "You can open a branch in the perfect demographic location and still fail, without realizing that internal dynamics or missed insights were the cause," he explained. Thynk Forward: Building Trust, Transparency, and Traceability with AI To tackle these challenges, Dyson founded Thynk Forward, an AI-driven company focused on deploying agentic AI solutions. Their platform is designed not to replace workers, but to automate the tasks employees don’t want to do — freeing them up for higher-value work. "Retention, growth, and advancement are our three pillars," Dyson said. "With better data and AI support, organizations can better train, evaluate, and advance their people." vConGPT: The Infrastructure Behind the Conversation Revolution In addition to Thynk Forward, Dyson leads vConGPT, a company pioneering vCon infrastructure at exoscale — managing millions of vCon (Virtual Conversation) transactions per second. "Nobody else is doing what we’re doing at this scale," Dyson said. "vConGPT is essentially creating vCon-as-a-Service (VCaaS), a new model for enterprises who want secure, reliable access to recorded conversational data without bottlenecks." With multi-head, multi-master technology and a network distributed across multiple datacenters, vConGPT aims to be the backbone for enterprises embracing conversational data as a strategic asset. Learn More Visit thynkforward.com to learn more about Thynk Forward’s AI solutions. For more on vCon infrastructure, Google the "vCon Working Group" to access collaboration and development resources. #Hashtags for LinkedIn Post: #AI #DataStrategy #DarkData #vCon #ConversationalData #EnterpriseTechnology #DigitalTransformation #FutureOfWork

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