This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues.

In this conversation, Keith and Christian talk about:

• The new AI tools in Workday R2 enhance user experience.
• Collaboration between HR, IT, and finance is crucial.
• A Workday Product Owner aligns system capabilities with vision.
• Support roles need to be clearly defined in job descriptions.
• SMEs can provide valuable support but have limitations.
• Understanding support levels helps in effective issue resolution.
• Proactive planning is essential for Workday management.
• Change management is critical for new functionalities.
• Communication between teams prevents silos.
• A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management