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Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials ...
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The Reality Check: AI Adoption and What We Wish We'd Known Before Supporting Workday
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid unpack the intersection of AI and Workday. From slow adoption in enterprise settings to the rising importance of AI literacy—even for non-technical roles—they explore why now is the time to get hands-on with tools like ChatGPT and Claude. Keith shares practical tip…
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Built on Workday, Backed by Experience: A Deep Dive with George Whitaker
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36:59
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36:59
Send us a text In this episode of Workday Gold, Keith Bitikofer sits down with George Whitaker, head of innovation at Maxi Group, to explore his fascinating journey from Workday customer to Built on Workday partner. George shares the story of transforming PGA of America's decades-old systems and building one of the early Workday Extend success stor…
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Building a Sustainable Workday Career: Joe Jackson’s Story
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39:29
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Send us a text In this episode of Workday Gold, I’m joined by longtime friend and Workday veteran Joe Jackson. Joe brings over 16 years of experience across the Workday ecosystem—serving as both a customer and a consultant. We reflect on our first Workday implementation project together at Wycliffe nearly a decade ago and dig into how those early e…
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Transitioning to being a Manager: Leadership Beyond the Title
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Send us a text In this episode of Workday Goal, host Keith Bitikofer and guest Christian Delcid tackle the journey from Workday analyst to manager. They explore practical strategies for developing leadership skills before a management position opens, including volunteering for coordination roles, practicing effective delegation, and finding leaders…
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Send us a text In this episode of Workday Gold, hosts Keith Bitikofer and Christian Delcid tackle the transformative impact of AI on Workday professionals. They share practical examples of how they're using tools like ChatGPT, Claude, Gemini, and Copilot to revolutionize their daily work, from meeting preparation to request categorization and docum…
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Unlocking Growth Opportunities in Workday Space
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35:33
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Send us a text In this episode of Workday Gold, Keith and Christian explore Chapter 14 of "Workday Gold Software Support Edition", Growth Opportunities. They discuss the importance of self-awareness in preventing burnout, understanding your "why" for supporting Workday, and embracing continuous learning in a rapidly evolving ecosystem. Keith shares…
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Creating Effective Governance for Multi-Organization Workday Tenants
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Send us a text In this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, an…
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effect…
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the …
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Workday and AI Experiments: Exploring New Frontiers
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Send us a text In this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of…
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Send us a text In this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefi…
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Leverage Workday Rising and RUGs to Build Relationships
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Send us a text In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss the importance of regional user groups and how to get the most value from attending Workday Rising. They explore how these platforms can enhance relationships, networking, and professional development within the Workday community. The conversation a…
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From Integration Consultant to Developer Relations: Nick Moores' Workday Journey
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Send us a text In this episode of Workday Gold, Keith Bitikofer talks with Nick Moore, head of Developer Relations at Workday. They discuss Nick's journey into the Workday ecosystem, Workday Extend, DevCon, Built on Workday, and the importance of empathy in technical communication. They explore the evolution of Workday Extend and the significance o…
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Governance and Standards for Workday Software
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for …
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Best Practices about Workday Student with Kristina Kelpe
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42:22
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Send us a text In this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practi…
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Leadership and Product Ownership of Workday Software
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, disti…
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Success Matters: How Do You Measure It in the Workday Space?
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspectiv…
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Workday Insights from a Solutions Architect (Part 2)
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Send us a text In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes…
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Workday Insights from a Solutions Architect (Part 1)
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Send us a text In this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successfu…
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Send us a text In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing a…
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Building Capacity Within Your Existing Team (Part 2)
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Send us a text This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity with…
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Building Capacity Within Your Existing Team (Part 1)
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Send us a text This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within…
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Send us a text In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the sign…
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Mastering Workday Support: Strategies for Success
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Send us a text In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation al…
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Send us a text This week, Keith speaks with Christian Delcid about building your own personal brand. In this conversation, host Keith Bitikofer talks to Christian Delcid as they explore the importance of personal branding, particularly in the context of the Workday ecosystem. They discuss how personal branding serves as a digital interview, the sig…
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Send us a text This week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.” In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including…
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Building Your Workday Support Model (continued)
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Send us a text This week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.” In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of m…
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Send us a text This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.” In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools tha…
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Send us a text This week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.” In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, e…
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Send us a text This week, Keith speaks with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation” In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss key insights from Workday Rising and delve into the foundat…
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What Makes Workday Different from Legacy Systems?
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Send us a text This week, Keith speaks with Christian Delcid about the first chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “What Makes Workday Different than Most Legacy ERP Systems?” In this episode, Keith and Christian explore the fundamental differences between Workday and other legacy systems…
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