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Architecture Over Heroics: Rethinking Workday Support with Michael Domingo
Manage episode 524999440 series 3599900
Careers in the Workday ecosystem aren’t linear, and that’s often where the real growth happens. In this episode, Keith Bitikofer is joined by Michael Domingo, Senior Manager of HR Technology Engineering at CVS Health, to explore the journey from ticket-solver to architect and the changes that occur when Workday operates at a massive scale.
They discuss sustainable support models, the power of community learning, embedded guidance in Workday, and why “privacy debt” is emerging as a critical concern as AI becomes more embedded in HR technology. This conversation is packed with practical insight for Workday professionals, leaders, and anyone thinking about the future of HR systems.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Michael on LinkedIn.
Check out Michael's new Substack called 'The Department of First Things First.'
NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.
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