Why Great Technicians Don't "Handle" Objections, They Diagnose Them. Windshield Time podcast

Why Great Technicians Don't "Handle" Objections, They Diagnose Them.

1d ago 31:30

Content provided by Todd Liles and Chris Elmore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Todd Liles and Chris Elmore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Technicians aren't losing deals because they lack answers. They lose trust because they solve problems too early.

In this episode of Windshield Time, Chris Elmore and Noel Tarter reframe objection handling through a mindset every great technician already understands: diagnostics.

An objection isn't resistance. It's a signal that something hasn't been understood yet.

This conversation breaks down:

Why objections point to missing information, not rejection
How jumping straight to solutions creates pushback
Why slowing down builds authority instead of losing momentum
How LEAP works as a troubleshooting process for people
The difference between pressure and professional confidence

When your process is sound, persuasion isn't something you force. It's something that follows clarity.

📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/

FOLLOW + REVIEW

Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

101 episodes