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The evolution of industrial IoT is transforming how businesses approach connectivity, resilience, and edge intelligence. Digi International stands at the forefront of this revolution, having journeyed from a hardware-focused connected devices company to a comprehensive solutions provider over its 40-year history.
What makes this transformation remarkable, per Ron Konezny
President and CEO, is how Digi has woven together hardware excellence with sophisticated software, connectivity, and perhaps most importantly - exceptional service. As their leader explains, service isn't just about fixing broken devices; it's about understanding the context of each deployment and helping customers achieve their desired outcomes. In a world where customer service has become increasingly automated and impersonal, Digi's commitment to responsive, knowledgeable support serves as a key differentiator in complex industrial environments.
The conversation explores how artificial intelligence at the edge is revolutionizing industrial operations. Rather than sending data from remote equipment back to central systems for analysis and decision-making, edge AI allows for immediate action directly at the device level. This capability is already enabling automated service ticket management without human intervention and will increasingly allow for predictive maintenance that prevents failures before they occur - something anyone who's dealt with persistently broken elevators or ice machines can appreciate.
Security and resilience form the backbone of Digi's approach, with multi-layered strategies that begin at the hardware level and extend through software, monitoring, and third-party certifications. As wireless technologies evolve, Digi maintains a pragmatic perspective, favoring cellular for wide-area applications while acknowledging the complex trade-offs in local-area networks. The future holds tremendous promise as technologies like 5G mature and new standards emerge for specialized applications like renewable energy management, pointing toward an increasingly connected and intelligent industrial landscape.

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