In this episode of the Web3 Marketing Association Podcast, hosts Suresh Balaji and Dave Wallace are joined by Matt Smolin, co-founder and CEO of Hang.xyz, to explore the future of loyalty and membership programmes in a Web3 world.

Matt shares his entrepreneurial journey from trading desks in finance to building consumer tech, and ultimately pivoting into Hang after an earlier business was disrupted by COVID-19. He explains how Hang was founded in late 2021 with the mission to reinvent customer engagement through NFT-powered loyalty—creating membership systems that are more flexible, interoperable, and rewarding than traditional models.

The discussion covers the shortcomings of legacy loyalty programmes—closed systems, extractive models, lack of interoperability—and how Web3 technology can address them. With NFTs, loyalty becomes portable, tradable, and even tiered in ways that benefit both consumers and brands. Dave and Suresh explore scenarios ranging from airline miles you could rent out, to employee loyalty schemes validated on-chain, to interoperable memberships that travel with you across platforms and experiences.

Matt stresses that the value proposition for brands isn’t “NFTs” as a buzzword but solving real problems: rising customer acquisition costs, fragmented data, and the need to build lasting community-driven engagement. He outlines practical paths for CMOs—from layering Web3 onto existing loyalty programmes, to experimenting with VIP segments, to creating new models entirely off-chain-compatible but Web3-enabled.

The episode also touches on the regulatory and financial implications of tokenised loyalty, the challenges of moving liabilities off balance sheets, and the potential role of agencies and consultancies in scaling adoption.

For marketers, the message is clear: loyalty is evolving from transactional points systems to community-driven value exchanges, where customers become stakeholders rather than just consumers. Web3-powered loyalty isn’t just the future—it’s already here.