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80: #80 How to Surprise and Delight Your Clients to Build Lasting Relationships
Manage episode 421058746 series 3419542
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Small, thoughtful gestures can have a huge impact on your client and customer relationships, making them feel seen, valued, and appreciated. In this episode, I’m sharing why surprise and delight should be a core part of your business strategy.
In this episode, you’ll learn:
In this episode, you’ll learn:
- The importance of surprise and delight in business and how it impacts the business-client relationship
- Personal experiences where surprise and delight transformed ordinary experiences into extraordinary ones
- How understanding your clients' love languages can guide your approach to surprise them
- Creative ways to incorporate surprise and delight into your client interactions
- The significance of acknowledging and caring for people in your business
- Thoughtful gestures that make clients feel valued and appreciated
- How emotional reassurance through surprise can strengthen client loyalt
Resources Mentioned:
- 📝 Escape the Overwhelm Guide – Simplify your business and focus on what truly matters.
- 📩 Weekly No-BS Emails – Business tips and insights delivered straight to your inbox.
- 🎢 Join Confidence to Grow – Build the business you truly love with my support.
Connect with Me:
- Instagram: @libbylangley
- LinkedIn: Libby Langley
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