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Mohsin Adhi - https://www.linkedin.com/in/mohsinadhi/
M Bilal Ashfaq, MSc, MSc, Pre-Doc - www.linkedin.com/in/bilalashfaq

Welcome to the Uncle and AI podcast, where we delve into the fascinating world of artificial intelligence, machine learning, and knowledge management to explore how AI technology can be applied in day-to-day business for real-world applications and strategic business transformation.

In this episode, we tackle the powerful question: Can we automate our external communication with customers and other stakeholders using AI?.

The blunt answer is a resounding yes. We discuss how AI can significantly enhance customer service and streamline operations by automating various levels of support:

• First-Line Support Automation: Learn how basic, high-volume tasks like password resets or granting email access can and should be automated using AI-powered help desks and workflow units. This frees up resources and allows for better training for second-line support.

• Automated Email Responses: Discover how intelligent workflow units or apps can manage your inbox and provide automated replies when you're unavailable, such as for out-of-office messages, ensuring consistent communication.

• Managing HR and Internal Queries: Explore how AI, combined with your calendar and a knowledge graph using natural language processing, can automate responses to common internal queries, like how many hours an employee has worked or planned holidays, benefiting both HR and colleagues.

• General Customer Communications: Understand how generic customer responses, especially for common queries like forgotten bank or login details, can be automated via phone response units or chatbots, providing immediate value without needing human intervention.

We emphasize that working with AI is key to cutting down basic administrative tasks and improving overall efficiency. Join us as we uncover practical insights and strategic guidance for leveraging AI in your external communications!
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