))
How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring)
Manage episode 441838994 series 3373995
#updateai #customersuccess #saas #business
In this podcast episode, Arit Nsemo (Senior Director of Customer Success at SearchSpring) joins hosts Josh Schachter (Founder & CEO, UpdateAI) and Kristi Faltorusso (CCO, Client Success) to share how she navigates the challenges of proactive customer risk management and managing interruptions to boost productivity for CSMs. She also discusses her experience at CS100.
Timestamps
0:00 - Preview, BS & Intros
3:00 - Experience at CS100
9:00 - Arit talks about her presentation at CS100
12:30 - Learn about Searchspring & Arit's role
15:00 - Predicting customer risks manually to enable future automation
18:57 - Using customer data to draw insights
21:15 - Customers inquire about AI but lack specifics
23:45 - Kristi's inquiry about scaling manual processes for insights
27:35 - Getting CSMs aligned to the eagle view
29:45 - Dealing with cross-functional requests & demands
31:58 - Evolution of Kristi's leadership style
34:09 - CSMs are busy serving others
___________________________
π Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
π Connect with the guest
Arit Nsemo: https://www.linkedin.com/in/aritnsemo/
π Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
π Sign up for β UpdateAIβ - the only Zoom virtual assistant for customer-facing teams.
π Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at β https://blog.update.ai/β
________________
Keywords:
How to keep your customers happy, customer success manager, customer support, customer success management, Customer Success Manager, SearchSpring, Customer Success Managers,CS100 event
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
149 episodes
Share
