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Hoteliers' Voice - Testing AI Internally: Andre Doria from PortoBay

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Manage episode 488967848 series 2814361
Content provided by Ryan Haynes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ryan Haynes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with André Doria, digital pioneer at PortoBay Hotels & Resorts, a 16-property Madeira treasure known for its soulful guest connections. Hailing from the stunning Madeira Islands, André reveals how his team crafted a custom AI to empower staff—predicting cancellations, streamlining operations—while keeping guest experiences warm and authentic. His passion for merging cutting-edge tech with ironclad security sparks a bold vision for AI in a people-first industry

We dive into PortoBay’s recipe for fierce staff loyalty on an island where tourism drives 80% of the economy. André shares how experimenting with open-source AI has sharpened their edge, sidestepped data risks, and preserved hospitality’s essence—like cherished guest postcards that still bring smiles years later.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

  continue reading

251 episodes

Artwork
iconShare
 
Manage episode 488967848 series 2814361
Content provided by Ryan Haynes. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ryan Haynes or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with André Doria, digital pioneer at PortoBay Hotels & Resorts, a 16-property Madeira treasure known for its soulful guest connections. Hailing from the stunning Madeira Islands, André reveals how his team crafted a custom AI to empower staff—predicting cancellations, streamlining operations—while keeping guest experiences warm and authentic. His passion for merging cutting-edge tech with ironclad security sparks a bold vision for AI in a people-first industry

We dive into PortoBay’s recipe for fierce staff loyalty on an island where tourism drives 80% of the economy. André shares how experimenting with open-source AI has sharpened their edge, sidestepped data risks, and preserved hospitality’s essence—like cherished guest postcards that still bring smiles years later.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

  continue reading

251 episodes

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