What Do People Really Need From You at Work with Bill Shander

Transform Your Workplace

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10d ago 39:24

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Bill Shander discusses "stakeholder whispering" - the practice of uncovering what people truly need rather than simply executing their requests. Drawing parallels to horse whispering, he emphasizes using questions, empathy, and slow thinking to guide stakeholders toward identifying their real problems, ultimately creating better outcomes for everyone involved.

TAKEAWAYS

Question before executing - Don't just say "yes" to requests; use the Socratic method to help stakeholders discover their actual underlying needs through thoughtful questioning
Combat fast thinking - Recognize that people (including ourselves) operate on instinct and assumptions; deliberately slow down to engage in critical thinking and investigation
Create experiences, not just deliverables - Everything you do creates an experience for someone; focus on solving real problems rather than delivering feature lists or surface-level requests

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In Brandon's own words: “The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders.”

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