In this episode of Tim Talks: Behavioral Health, host Timothy Zercher sits down with Cassandra Bailey, BCBA and Founder of Grace ABA. With more than 15 years of experience leading clinical teams of over 100 providers, Cassandra shares the leadership principle that has transformed the way she supports her teams - active listening.

Cassandra also opens up about her personal journey into ABA, how her niece’s diagnosis inspired the creation of Grace ABA, and why transparency is critical for both staffing and client relationships. From navigating staffing shortages to building trust with families often turned away by larger agencies, Cassandra offers an honest look at what it takes to lead, grow, and serve with integrity.

If you’re building a practice, leading a team, or simply looking for fresh insight into what ethical growth looks like in ABA, this episode is packed with wisdom you won’t want to miss.