The power of emotional intelligence capabilities in leadership shouldn’t be underestimated. Building upon her experience in IT and in learning and development, Deborah Monroe makes the point that strong psychological awareness and a people-centric approach can take you a long way. And, not only that, but it is also measurable and science-based information that has to be taken seriously. To finish off, she shares some practical insights on her experience with HDI training. Deborah Monroe, also known as the people person in IT, is currently the president of Ignite Achievements International, and HDI Faculty Member at Informa Tech. She also works as Subject Matter Expert at Gerson Lehrman Group, Six Seconds Emotional Intelligence Network, and Rehabilitation Enables Dreams. Before this, Deborah served as a facilitator for over 30 years for Oxford Health, Spherion, Visiocom and STI knowledge.