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67. The power of Simulations in ITSM training, with James Gander

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Manage episode 377609338 series 3345466
Content provided by InvGate. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InvGate or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

ITSM is all about serving the people. And that counts for both sides of the equation. IT industry veteran James Gander walks us through the power of simulations in ITSM training and service desk environments. He highlights their ability to encourage communication and collaboration amongst teams, and real-life experiences over pure books and theory. He also shares some recent projects, such as The Project Phoenix and MarsLander, and examples of remote simulations.

James Gander has over 30 years working in the IT industry. In 2010 he left full-time employment and started serving as Managing Director of Gander Service Management. He worked in the past in many IT roles at different companies like Xansa, Waikato District Health Board, Genesis Energy, the University of Auckland, Northpower, and Carter Holt Harvey. James is also a contributor to VeriSM and has made appearances on other IT media channels, like The ITSM Crowd, Karen Ferris's Conversations, and more.

  continue reading

112 episodes

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iconShare
 
Manage episode 377609338 series 3345466
Content provided by InvGate. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InvGate or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

ITSM is all about serving the people. And that counts for both sides of the equation. IT industry veteran James Gander walks us through the power of simulations in ITSM training and service desk environments. He highlights their ability to encourage communication and collaboration amongst teams, and real-life experiences over pure books and theory. He also shares some recent projects, such as The Project Phoenix and MarsLander, and examples of remote simulations.

James Gander has over 30 years working in the IT industry. In 2010 he left full-time employment and started serving as Managing Director of Gander Service Management. He worked in the past in many IT roles at different companies like Xansa, Waikato District Health Board, Genesis Energy, the University of Auckland, Northpower, and Carter Holt Harvey. James is also a contributor to VeriSM and has made appearances on other IT media channels, like The ITSM Crowd, Karen Ferris's Conversations, and more.

  continue reading

112 episodes

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