Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by InvGate. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InvGate or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

66. Mastering the art of training help desk staff, with Lisa Schwartz

42:35
 
Share
 

Manage episode 376344084 series 3345466
Content provided by InvGate. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InvGate or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Co-founder of the ITSM Academy almost 20 years ago, Lisa Schwartz knows a thing or two about how to effectively train help desk staff in their jobs. Here, she goes through the training approach that went from classroom to microlearning, highlighting however the importance of not losing the sense of community. She also shares some practical strategies to stay relevant in teaching, such as adapting to different learning types and undergoing simulations and role changings. Finally, for the company's side of things, Lisa goes through advice on how to make sure they really are getting value out of the training investment. Lisa Schwartz got her start in hospitality and applying Service Management standards, and currently specializes in ITSM, ITIL, Agile, DevOps and VSM training. She is also the Co-founder and CEO of ITSM Academy, Founding Partner for XLACollab, and the Co-founder for the DevOps Institute.

  continue reading

111 episodes

Artwork
iconShare
 
Manage episode 376344084 series 3345466
Content provided by InvGate. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by InvGate or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Co-founder of the ITSM Academy almost 20 years ago, Lisa Schwartz knows a thing or two about how to effectively train help desk staff in their jobs. Here, she goes through the training approach that went from classroom to microlearning, highlighting however the importance of not losing the sense of community. She also shares some practical strategies to stay relevant in teaching, such as adapting to different learning types and undergoing simulations and role changings. Finally, for the company's side of things, Lisa goes through advice on how to make sure they really are getting value out of the training investment. Lisa Schwartz got her start in hospitality and applying Service Management standards, and currently specializes in ITSM, ITIL, Agile, DevOps and VSM training. She is also the Co-founder and CEO of ITSM Academy, Founding Partner for XLACollab, and the Co-founder for the DevOps Institute.

  continue reading

111 episodes

Toate episoadele

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Listen to this show while you explore
Play