211. Small Screens, Strong Signals: Mastering Modern Communication

Think Fast Talk Smart: Communication Techniques

Content provided by Think Fast Talk Smart and Matt Abrahams. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Think Fast Talk Smart and Matt Abrahams or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

21d ago 26:48

MP3•Episode home

In the age of virtual communication, here’s how to ensure your messages convey what you mean.

Texts. Emails. Slacks. Zooms. We’re communicating in more ways than ever, but Andrew Brodsky has a word of warning: Your virtual communication might be sending messages you’re not aware of.

Brodsky is the author of PING: The Secrets of Successful Virtual Communication. And as a professor of management at the University of Texas McCombs School of Business, he researches the impact of technology on workplace communication. “In virtual communication, there's often missing information,” he says. “As recipients of it, we're searching to fill in the gaps. The problem [is] that the recipient who's making these guesses is often guessing incorrectly.” As his research reveals, variables like typos, the time you schedule a meeting, and even your choice of email signature affect how your messages are received — and how you’re perceived.

In this episode of Think Fast, Talk Smart, host Matt Abrahams and Brodsky explore his PING framework (perspective-taking, initiative, nonverbal awareness, and goals) for mastering digital communication. From understanding when to choose email over a phone call to navigating cameras-on versus cameras-off meetings, he offers practical strategies for ensuring your virtual messages communicate exactly what you intend.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium

Episode Reference Links:

Connect:

Premium Signup >>>> Think Fast Talk Smart Premium
Email Questions & Feedback >>> [email protected]
Episode Transcripts >>> Think Fast Talk Smart Website
Newsletter Signup + English Language Learning >>> FasterSmarter.io
Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
Matt Abrahams >>> LinkedIn

Chapters:

(00:00) - Introduction
(03:07) - What Is Virtual Communication?
(03:53) - Choosing the Right Channel for Your Goal
(06:38) - The Ping Framework: Secrets to Virtual Communication
(10:34) - Understanding Communication Richness
(13:36) - Nonverbals in Virtual Communication
(17:20) - The Final Three Question
(25:10) - Conclusion

********
This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smart
Become a Faster Smarter Supporter by joining TFTS Premium.

222 episodes

#Careers #Influence #Leadership #Improv #Communication #Public Speaking #MBA #Business #Career Growth #Career Skills #Think Fast Talk Smart #Matt Abrahams #Podcasting Education