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Content provided by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

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Manage episode 474802141 series 2312998
Content provided by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Truth: Tenants don’t leave because of price—they leave because they feel ignored.

Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay more—if they feel taken care of.

In this episode of 3 Minutes with 3 Mile, Jim breaks down the 3 biggest tenant experience mistakes that push customers away—and the simple fixes that increase retention without lowering rates.

What You’ll Learn:

  • Why ignoring tenants is worse than raising rates

  • The 3 most common customer service failures in self storage

  • How to build loyalty with fast response times and clear communication

  • The easiest way to make your property feel well-managed and secure

Want my Self Storage Retention Guide to keep tenants longer and reduce move-outs? Email [email protected] with the subject line “Send Me the Retention Guide” and I’ll send it to you.

📞 Book a free consultation: https://www.3milestorage.com

#SelfStorage #TenantRetention #StorageManagement #3MinutesWith3Mile #CustomerExperience

  continue reading

331 episodes

Artwork
iconShare
 
Manage episode 474802141 series 2312998
Content provided by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3 Mile Storage Management and Jim Ross - 3 Mile Storage Management or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Truth: Tenants don’t leave because of price—they leave because they feel ignored.

Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay more—if they feel taken care of.

In this episode of 3 Minutes with 3 Mile, Jim breaks down the 3 biggest tenant experience mistakes that push customers away—and the simple fixes that increase retention without lowering rates.

What You’ll Learn:

  • Why ignoring tenants is worse than raising rates

  • The 3 most common customer service failures in self storage

  • How to build loyalty with fast response times and clear communication

  • The easiest way to make your property feel well-managed and secure

Want my Self Storage Retention Guide to keep tenants longer and reduce move-outs? Email [email protected] with the subject line “Send Me the Retention Guide” and I’ll send it to you.

📞 Book a free consultation: https://www.3milestorage.com

#SelfStorage #TenantRetention #StorageManagement #3MinutesWith3Mile #CustomerExperience

  continue reading

331 episodes

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