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224. Trust or Trouble: The #1 Factor in Hiring the Right Contractor

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Manage episode 468697191 series 3156882
Content provided by Bill Reiman | @ImBillReiman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Reiman | @ImBillReiman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of The Real Build, I dive into one of the most critical factors when hiring a contractor: trust. Trust is the foundation of every great client relationship. When clients trust you, they become lifelong advocates. But if that trust is broken, the experience can quickly turn into a nightmare.

I break down how to earn and maintain a client’s trust by focusing on key principles, including:

✔️ Setting Expectations Early – Clear communication from the start
✔️ Providing Expert Guidance – Offering valuable suggestions in the planning stage
✔️ Leveraging Referrals & Past Clients – Social proof matters
✔️ Showcasing Your Work – Both in-progress and completed projects
✔️ Being Transparent – What do you have to hide?
✔️ Educating Your Clients – Knowledge builds confidence
✔️ Frequent & Clear Communication – Keeping clients in the loop
✔️ Showing the Numbers – Openness about pricing and budgeting
✔️ Treating Clients Like Family – Building relationships beyond the project
✔️ Taking Ownership – Addressing issues head-on
✔️ Being Honest About Challenges – No sugarcoating
✔️ Fighting for Your Clients – Negotiating better pricing and advocating for them
✔️ Letting Clients Vent – Being their go-to problem solver
✔️ Seeking Feedback & Improvement – “What can we do better? How can I fix this?”

If you’re a contractor, builder, or homeowner looking to understand what truly makes a great contractor-client relationship, this episode is for you. Listen now and learn how to build trust that lasts a lifetime.

Host Info:

Email: [email protected]

CONNECT WITH ME ON SOCIAL MEDIA:

▶︎ YOUTUBE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCxAdSxHN0dIXZPhA-6p1HYA ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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▶︎ WEBSITE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.rkreiman.com⁠⁠

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236 episodes

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Manage episode 468697191 series 3156882
Content provided by Bill Reiman | @ImBillReiman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bill Reiman | @ImBillReiman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of The Real Build, I dive into one of the most critical factors when hiring a contractor: trust. Trust is the foundation of every great client relationship. When clients trust you, they become lifelong advocates. But if that trust is broken, the experience can quickly turn into a nightmare.

I break down how to earn and maintain a client’s trust by focusing on key principles, including:

✔️ Setting Expectations Early – Clear communication from the start
✔️ Providing Expert Guidance – Offering valuable suggestions in the planning stage
✔️ Leveraging Referrals & Past Clients – Social proof matters
✔️ Showcasing Your Work – Both in-progress and completed projects
✔️ Being Transparent – What do you have to hide?
✔️ Educating Your Clients – Knowledge builds confidence
✔️ Frequent & Clear Communication – Keeping clients in the loop
✔️ Showing the Numbers – Openness about pricing and budgeting
✔️ Treating Clients Like Family – Building relationships beyond the project
✔️ Taking Ownership – Addressing issues head-on
✔️ Being Honest About Challenges – No sugarcoating
✔️ Fighting for Your Clients – Negotiating better pricing and advocating for them
✔️ Letting Clients Vent – Being their go-to problem solver
✔️ Seeking Feedback & Improvement – “What can we do better? How can I fix this?”

If you’re a contractor, builder, or homeowner looking to understand what truly makes a great contractor-client relationship, this episode is for you. Listen now and learn how to build trust that lasts a lifetime.

Host Info:

Email: [email protected]

CONNECT WITH ME ON SOCIAL MEDIA:

▶︎ YOUTUBE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCxAdSxHN0dIXZPhA-6p1HYA ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

▶︎ INSTAGRAM | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/imbillreiman⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

▶︎FACEBOOK| ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/billy.reiman ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

▶︎ LINKEDIN | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/bill-reim...⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

▶︎ TWITTER | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ImBillReiman⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

▶︎ WEBSITE | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.rkreiman.com⁠⁠

  continue reading

236 episodes

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